Dakota Hippern
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QDM final quizzes

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Dakota Hippern
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QDM Final

Question 1 of 95

1

Which of the following can be achieved through quality improvements?

Select one of the following:

  • Flexible/competitive pricing

  • Lower warranty costs

  • Lower rework and scrap costs

  • Increased productivity

  • Increased Reputation

  • All of the above

Explanation

Question 2 of 95

1

Which of the following is NOT one of the major categories of costs associated with quality?

Select one of the following:

  • Internal Failure costs

  • Appraisal costs

  • Prevention costs

  • External failure costs

  • None of the above; they are all major categories of costs associated with quality

Explanation

Question 3 of 95

1

Poka-yoke is the Japanese term for:

Select one of the following:

  • Foolproof

  • Continuous improvement

  • Fishbone diagram

  • Card

  • Just-in-time production

Explanation

Question 4 of 95

1

A checklist is a simplistic form of:

Select one of the following:

  • poka-yoke

  • check sheet

  • kanban

  • Pareto chart

  • Kaizen

Explanation

Question 5 of 95

1

Which of the following is not a typical inspection point?

Select one of the following:

  • when production or service is complete

  • after a costly process

  • upon receipt of goods from your supplier

  • at the supplier's plant while the supplier is producing

  • before the product is shipped to the customer

Explanation

Question 6 of 95

1

To become ISO 9000 certified, organizations must:

Select one of the following:

  • Have an onsite assessment

  • document quality procedures

  • have an ongoing series of audits of their products or service

  • all of the above

  • none of the above

Explanation

Question 7 of 95

1

Based on his 14 Points, Deming is a strong proponent of:

Select one of the following:

  • looking for the cheapest supplier

  • training and knowledge

  • an increase in numerical quotas to boost productivity

  • all of the above

Explanation

Question 8 of 95

1

Total quality management emphasizes:

Select one of the following:

  • a commitment to quality that goes beyond internal company issues to supplier and customers

  • the responsibility of the quality control staff to identify and solve all quality-related problems

  • a process where mostly statisticians get involved

  • a system where strong managers are the only decision makers

  • ISO 14000 certification

Explanation

Question 9 of 95

1

Kaizen principle is focused on continuous improvement

Select one of the following:

  • True
  • False

Explanation

Question 10 of 95

1

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed

Select one of the following:

  • True
  • False

Explanation

Question 11 of 95

1

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

Select one of the following:

  • patent infringement

  • copycatting

  • benchmarking

  • employee empowerment

  • continuous improvement

Explanation

Question 12 of 95

1

A Three Sigma program has how many defects per million?

Select one of the following:

  • 3

  • 34

  • 1500

  • 2700

  • 3 times the standard deviation

Explanation

Question 13 of 95

1

If 1 million passengers pass through the St.Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

Select one of the following:

  • 6 times the monthly standard deviation of passengers

  • 3.4

  • 2700

  • 34

  • 6

Explanation

Question 14 of 95

1

Techniques for building employee empowerment include:

Select one of the following:

  • developing open, supportive supervisors

  • building high-morale organizations

  • building communication networks that include employees

  • moving responsibility from both managers and staff to production employees

  • all of the above are techniques for employee empowerment

Explanation

Question 15 of 95

1

Pareto charts are a graphical way of identifying the few critical items from the many less important ones

Select one of the following:

  • True
  • False

Explanation

Question 16 of 95

1

A cause-and-effect Diagram helps identify the sources of a problem

Select one of the following:

  • True
  • False

Explanation

Question 17 of 95

1

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

Select one of the following:

  • flowchart

  • Pareto chart

  • check sheet

  • poka-yoke

  • Taguchi map

Explanation

Question 18 of 95

1

A fishbone chart is also known as a:

Select one of the following:

  • kaizen diagram

  • cause-and-effect diagram

  • poka-yoke diagram

  • Taguchi diagram

  • Kanban diagram

Explanation

Question 19 of 95

1

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

Select one of the following:

  • internal benchmarking

  • Six Sigma

  • Process control charts

  • ISO 9000

  • Taguchi concepts

Explanation

Question 20 of 95

1

Which of the following is FALSE regarding control charts?

Select one of the following:

  • control charts graphically present data

  • values above the upper control limits imply that the product's quality is exceeding expectations

  • control charts plot data over time

  • control charts are built so that new data can be quickly compared to past performance data

  • None of the above is false

Explanation

Question 21 of 95

1

Some degree of variability is present in almost all processes.

Select one of the following:

  • True
  • False

Explanation

Question 22 of 95

1

The Central Limit Theorem states that when the sample size increases, the distribution of the sample means (x-bars) will approach the normal distribution

Select one of the following:

  • True
  • False

Explanation

Question 23 of 95

1

In statistical process control, the range is often used as a substitute for the standard deviation

Select one of the following:

  • True
  • False

Explanation

Question 24 of 95

1

The purpose of an x-bar chart is to determine whether there has been a:

Select one of the following:

  • change in the percent defective in a sample

  • change in the number of defects in a sample

  • change in the central tendency (mean) of the process output

  • change in the dispersion (variability) of the process output

  • change in the AOQ

Explanation

Question 25 of 95

1

If the process average is in control, range must also be in control

Select one of the following:

  • True
  • False

Explanation

Question 26 of 95

1

Mean (x-bar) charts and range (R) charts complement one another, one detecting shifts in process average, the other detecting shifts in process dispersion.

Select one of the following:

  • True
  • False

Explanation

Question 27 of 95

1

The p-chart is appropriate to plot the number of typographic errors per page of text.

Select one of the following:

  • True
  • False

Explanation

Question 28 of 95

1

A c-chart is appropriate to plot the number of flaws in a bolt of fabric

Select one of the following:

  • True
  • False

Explanation

Question 29 of 95

1

The upper and lower limits for diving ring diameters made by John's Swimming Co. are 40 and 39 cm., respectively. John took 11 samples with the following average diameters (39, 39.1, 39.2, 39.3, 39.4, 39.5, 39.6, 39.7, 39.8, 39.9, 40). Is this process in control?

Select one of the following:

  • Yes, no diameters exceeded the control limits

  • No, some diameters exceeded the control limits

  • No, the range is not in control

  • No, there is a distinguishable pattern to the samples

  • There is not enough information to make a decision

Explanation

Question 30 of 95

1

A process that is assumed to be in control with limits of 89 +/- 2 had sample averages for the x-bar chart of the following: 87.1, 87, 87.2, 89, 90, 88.5, 89.5, and 88. Is the process in control?

Select one of the following:

  • Not enough information to tell

  • Yes

  • No, there is a distinguishable trend

  • No, two or more consecutive points are very near the lower (or upper) limit

  • No, one or more averages exceeded the limits

Explanation

Question 31 of 95

1

an x-bar control chart was examined and no data points fell outside of the limits. Can this process be considered in control?

Select one of the following:

  • (a) not yet, there could be a pattern to the points

  • (b) Not yet, the R-Chart must be checked

  • (c) Not yet, the number of samples must be known

  • Yes

  • Both A and B

Explanation

Question 32 of 95

1

For a 3-sigma x-bar chart where the process standard deviation (sigma) is known, the upper control limit:

Select one of the following:

  • is 3* sigma above the average of sample means

  • is 3* sigma/SQRT(n) above the average of the sample means

  • is 3* sigma below the average of sample means

  • is 3* sigma/SQRT(n) below the average of the sample means

  • cannot be calculated unless the average range is known

Explanation

Question 33 of 95

1

A manager wants to build 3-sigma x-bar control limits for a process. The target value for the mean of the process is 10 units, and the standard deviation of the process is 6. If samples of size 9 are to be taken, what will be the upper and lower control limits, respectively?

Select one of the following:

  • -8 and 28

  • 16 and 4

  • 4 and 16

  • 8 and 12

  • 12 and 8

Explanation

Question 34 of 95

1

A manager wishes to build a 3-sigma range chart for a process. The sample size is 5, the mean of sample means is 16.01, and the average range is 5.3. What are the UCL and LCL, respectively, for this range chart?

Select one of the following:

  • 11.2 and 0

  • 31.91 and 0.11

  • 33.9 and 0

  • 6.3 and 0

  • 33.9 and 11.2

Explanation

Question 35 of 95

1

Ten samples of a process measuring the number of returns per 100 receipts were taken for a local retail store. The number of returns were 10, 0, 11, 7, 3, 12, 8, 4, 6, and 11. What are the UCL and LCL for the p-bar conrol chart with 6-sigma quality?

Select one of the following:

  • 0.2447 and -0.0827

  • 0.2447 and 0

  • 0.1629 and 0

  • 8.1 and 0.0273

  • There is not enough information to answer the question

Explanation

Question 36 of 95

1

The assembly line is a classic example of a repetitive process

Select one of the following:

  • True
  • False

Explanation

Question 37 of 95

1

A typical full-service restaurant uses a product-focused process

Select one of the following:

  • True
  • False

Explanation

Question 38 of 95

1

The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart

Select one of the following:

  • True
  • False

Explanation

Question 39 of 95

1

A product-focused process is commonly used to product:

Select one of the following:

  • low-volume, high variety products

  • high-volume, low-variety products

  • high-volume, high-variety products

  • high-volume products of either high- or low-variety

  • low-variety products at either high-or low-volume

Explanation

Question 40 of 95

1

Which of the following products is likely to be assembled on a repetitive process line

Select one of the following:

  • custom cakes

  • automobiles

  • steel

  • beer

  • custom personal computers

Explanation

Question 41 of 95

1

One of the similarities between process focus and mass-customization is:

Select one of the following:

  • the use of modules

  • the volume of outputs

  • the variety of outputs

  • many departments and many routings

  • all of the above are similarities

Explanation

Question 42 of 95

1

Which of the following characteristics best describes repetitive focus?

Select one of the following:

  • operators are broadly skilled

  • low volume, high variety

  • it uses sophisticated scheduling to accommodate custom orders

  • it is widely used for the manufacture of steel

  • its output is a standardized product produced from modules

Explanation

Question 43 of 95

1

High fixed costs and low variable costs are typical of which approach?

Select one of the following:

  • (a) Product

  • (b) repetitive

  • (c) mass customization

  • (D) process

  • A and C

Explanation

Question 44 of 95

1

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. which of the following statements is TRUE?

Select one of the following:

  • the crossover point is approximately 6667 units

  • It is impossible for one process to have both of its costs lower than those of another process

  • Process X is more profitable than process Y and should be selected

  • Process X should be selected for very large production volumes

  • Process Y is cheaper than process X at all volumes

Explanation

Question 45 of 95

1

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. what is the crossover point between process A and process B?

Select one of the following:

  • 200 units

  • $5,000

  • 50 units

  • $2,500

  • $9,500

Explanation

Question 46 of 95

1

Time-function mapping is a flowchart that is organized to show duration (and sometimes location) of each step.

Select one of the following:

  • True
  • False

Explanation

Question 47 of 95

1

Fixed costs are those costs that continue even if no units are produced

Select one of the following:

  • True
  • False

Explanation

Question 48 of 95

1

Break-even is the number of units at which:

Select one of the following:

  • total profit equals total cost

  • total revenue equals total cost

  • total revenue equals total variable cost

  • total revenue equals price times quantity

  • total revenue equals total fixed cost

Explanation

Question 49 of 95

1

Fabricators, Inc. wants to increase capacity by adding a new machine. The fixed costs for machine A are $90,000, and its variable cost is $15 per unit. The revenue is $21 per unit. What is the break-even point for machine A?

Select one of the following:

  • 90,000 units

  • $90,000

  • 4,286 units

  • 15,000 units

  • $15,000

Explanation

Question 50 of 95

1

Consider a production line with five stations. Station 1 can produce a unit is 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit is 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station?

Select one of the following:

  • station 1

  • station 2

  • station 3

  • station 4

  • station 5

Explanation

Question 51 of 95

1

A work system has five stations that have process times of 5, 9, 4, 9, and 8. what is the throughput time of the system?

Select one of the following:

  • 4

  • 7

  • 35

  • 18

  • Depends on how these stations are arranged and whether some are working independently in parallel

Explanation

Question 52 of 95

1

Which of the following is NOT one of the four principles of bottleneck management

Select one of the following:

  • lost time at the bottleneck is lost system capacity

  • release work orders to the system at the bottleneck's capacity pace

  • increased bottleneck capacity is increased system capacity

  • bottlenecks should be moved to the end of the system process

  • increasing capacity at non-bottleneck stations is a mirage

Explanation

Question 53 of 95

1

Effective capacity is typically larger than design capacity

Select one of the following:

  • True
  • False

Explanation

Question 54 of 95

1

The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system?

Select one of the following:

  • 87.7%

  • 1350 students

  • 78.9%

  • 90%

  • 1710 students

Explanation

Question 55 of 95

1

Manufacturers may want to locate close to their customers if the transportation of finished goods is expensive or difficult

Select one of the following:

  • True
  • False

Explanation

Question 56 of 95

1

The reason fast food restaurants often are found in close proximity to each other is:

Select one of the following:

  • low cost

  • they enjoy competition

  • location clustering near high traffic flows

  • availability of skilled labor

  • all of the above

Explanation

Question 57 of 95

1

Which of the following workplaces is the most productive?

Select one of the following:

  • $10 daily wage, 1 part produced daily

  • $500 daily wage, 100 parts produced daily

  • $50 daily wage, 10 parts produced daily

  • $30 daily wage, 5 parts produced daily

  • $100 daily wage, 21 parts produced daily

Explanation

Question 58 of 95

1

Evaluating location alternatives by comparing their composite (weighted-average) scores involves which of the following?

Select one of the following:

  • linear regression analysis

  • transportation model analysis

  • crossover analysis

  • cost-volume analysis

  • factor-rating analysis

Explanation

Question 59 of 95

1

The center-of-gravity method finds the location of a centralized facility, such as a distribution center, that will maximize the organization's revenue.

Select one of the following:

  • True
  • False

Explanation

Question 60 of 95

1

The transportation model

Select one of the following:

  • minimizes total production and transportation costs

  • maximizes revenues

  • minimizes total fixed costs

  • minimizes total transportation costs

  • minimizes the movement of goods

Explanation

Question 61 of 95

1

Geographic information systems can assist the location decision by:

Select one of the following:

  • updating transportation method solutions

  • providing good internet placement for virtual storefronts

  • combining geography with demographic analysis

  • computerizing factor-rating analysis

  • automating center-of-gravity problems

Explanation

Question 62 of 95

1

The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements

Select one of the following:

  • True
  • False

Explanation

Question 63 of 95

1

A hospital's layout most closely resembles which of the following?

Select one of the following:

  • product oriented

  • work cell

  • retail

  • job shop

  • project

Explanation

Question 64 of 95

1

"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?

Select one of the following:

  • intermittent production

  • warehouse layout

  • fixed-position layout

  • work cell

  • job shop

Explanation

Question 65 of 95

1

Which of the statements below best describes office layout?

Select one of the following:

  • addresses the layout requirements of large, bulky projects such as ships and buildings

  • seeks the best personnel and machine utilization in repetitive or continuous production

  • allocates shelf space and responds to customer behavior

  • position workers, their equipment, and offices to provide for movement of information

  • deals with low-volume, high-variety production

Explanation

Question 66 of 95

1

In the office relationship chart, which rating reflects the highest importance for two departments' closeness to each other?

Select one of the following:

  • A

  • X

  • I

  • O

  • E

Explanation

Question 67 of 95

1

Workspace can inspire informal and productive encounters if it balances what three physical and social aspects?

Select one of the following:

  • privacy, persuasion, and permission

  • proximity, privacy, and persuasion

  • proximity, privacy, and permission

  • proximity, persuasion, and passion

  • proximity, persuasion, and permission

Explanation

Question 68 of 95

1

The main goal of retail layout is

Select one of the following:

  • minimizing storage costs

  • minimizing material handling cost

  • minimizing customer confusion regarding location of items

  • maximizing profitability per square foot of floor space

  • minimizing space required

Explanation

Question 69 of 95

1

Which of the following is NOT a retail layout practice?

Select one of the following:

  • use end-aisle locations to maximize product exposure

  • use prominent locations for high-impulse and high-margin items

  • locate the high-draw items around the periphery of the store

  • distribute power items throughout the store

  • all of the above are retail layout practices

Explanation

Question 70 of 95

1

What is the primary reason retailers tend to locate high-draw items around the periphery of the store?

Select one of the following:

  • more shelf space for those popular items is available around the periphery

  • this arrangement allows customers to travel through the store as quickly as possible

  • the arrangement will help to maximize customer exposure to other items in the store

  • it is easier to put large advertisement signs on the outside walls right next to the items

  • there will be less congestion of customers than there would be in the middle

Explanation

Question 71 of 95

1

Slotting fees

Select one of the following:

  • are not a part of Walmart's business practices

  • are charged by retailers to stock a product

  • can reduce the ability of small businesses to introduce new products

  • can amount to as much as $25,000

  • all of the above

Explanation

Question 72 of 95

1

The major problem addressed by the warehouse layout strategy is

Select one of the following:

  • minimizing difficulties caused by material flow varying with each product

  • locating the docks near a convenient access point to the closest highway

  • balancing product flow from one work station to the next

  • requiring frequent close contact between forklift drivers and item pickers

  • addressing trade-offs between space and material handling

Explanation

Question 73 of 95

1

Cross-docking refers to which of the following

Select one of the following:

  • docks are placed in the warehouse according to the direction (north, south, east, or west) from which the truck is arriving

  • the same dock is used to unload and then reload the same truck

  • the same docks can be used either incoming or outbound shipments

  • warehouse docks are designed in the shape of a cross

  • avoid placing materials or supplies in storage by processing them as they are received

Explanation

Question 74 of 95

1

For which of the following operations would a fixed-position layout be MOST appropriate?

Select one of the following:

  • refining for crude oil

  • assembling automobiles

  • producing TV sets

  • running an insurance agency

  • constructing a highway tunnel

Explanation

Question 75 of 95

1

Which type of layout features departments or other functional groupings in which similar activities are performed?

Select one of the following:

  • fixed-position

  • mass production

  • unit production

  • process-oriented

  • product-oriented

Explanation

Question 76 of 95

1

Mathematically, takt time is

Select one of the following:

  • a fictional time increment similar to a therblig

  • units required divided by workers required

  • workers required divided by total operation time required

  • total work time available divided by units required

  • units required divided by total work time available

Explanation

Question 77 of 95

1

With the "many suppliers" sourcing strategy, the order usually goes to the supplier that offers the highest quality

Select one of the following:

  • True
  • False

Explanation

Question 78 of 95

1

which sourcing strategy is particularly common when the products being sourced are commodities?

Select one of the following:

  • many suppliers

  • few suppliers

  • vertical integration

  • virtual companies

  • keiretsu

Explanation

Question 79 of 95

1

A fried chicken fast-food chain that acquired feed mills and poultry farms has performed which of the following?

Select one of the following:

  • horizontal integration

  • forward integration

  • current transformation

  • job expansion

  • backward integration

Explanation

Question 80 of 95

1

A rice mill in south Louisiana purchases the trucking firm that transports packaged rice to distributors. This is an example of which of the following?

Select one of the following:

  • backward integration

  • keiretsu

  • forward integration

  • current transformation

  • horizontal integration

Explanation

Question 81 of 95

1

A restaurant runs a special promotion on lobster and plans to sell twice as many lobsters as usual. When this large order is sent to the distributor, the distributor assumes that large size is a trend, not a one-time event. the distributor therefore places an even larger order with the lobsterman. this behavior is the result of which of the following?

Select one of the following:

  • vendor-managed inventory

  • CPFR

  • double marginalization

  • postponement

  • the bullwhip effect

Explanation

Question 82 of 95

1

The bullwhip effect refers to the increasing fluctuations in orders that often occur as orders move through the supply chain

Select one of the following:

  • True
  • False

Explanation

Question 83 of 95

1

The overarching solution to the bullwhip effect is simply for supply chain members to share information and work together

Select one of the following:

  • True
  • False

Explanation

Question 84 of 95

1

Which of the following is NOT a potential cause of the bullwhip effect

Select one of the following:

  • price fluctuations

  • order batching

  • demand forecast errors

  • shortage gaming

  • channel coordination

Explanation

Question 85 of 95

1

Which of the following is the prescribed remedy when the bullwhip effect is caused by shortage gaming?

Select one of the following:

  • channel coordination

  • share demand information

  • allocate orders based on past demand

  • increase capacity

  • price stabilization

Explanation

Question 86 of 95

1

Which of the following is generally found in most Lean environments?

Select one of the following:

  • a push system for high margin items and a pull system for low margin items

  • a push or pull system, depending upon the rate of demand

  • a push system for purchased parts and a pull system for manufactured parts

  • push systems

  • pull systems

Explanation

Question 87 of 95

1

Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?

Select one of the following:

  • Just-in-time (JIT)

  • Material requirements planning (MRP)

  • lean operations

  • Toyota Production System (TPS)

  • kanban

Explanation

Question 88 of 95

1

Which of the following is specifically characterized by continuous and forced problem solving via a focus on throughput and reduced inventory?

Select one of the following:

  • material requirements planning (MRP)

  • Toyota Production System (TPS)

  • Lean operations

  • Just-in-time (JIT)

  • kanban

Explanation

Question 89 of 95

1

Which of the following is specifically characterized by the elimination of waste through a focus on exactly what the customer wants?

Select one of the following:

  • just-in-time (JIT)

  • Toyota Production System (TPS)

  • Material Requirements planning (MRP)

  • Lean operations

  • kanban

Explanation

Question 90 of 95

1

Which of the following is NOT one of the Seven Wastes?

Select one of the following:

  • transportation

  • motion

  • overproduction

  • assignment

  • defective product

Explanation

Question 91 of 95

1

One goal of JIT partnerships is the removal of in-plant inventory by delivery in small lots directly to the using department as needed

Select one of the following:

  • True
  • False

Explanation

Question 92 of 95

1

JIT systems carry inventory just in case something goes wrong

Select one of the following:

  • True
  • False

Explanation

Question 93 of 95

1

Hidden problems are generally uncovered during the process of reducing inventory

Select one of the following:

  • True
  • False

Explanation

Question 94 of 95

1

Characteristics of just-in-time partnerships do NOT include:

Select one of the following:

  • large lot sizes to save on setup costs and to gain quantity discounts

  • produce with zero defects

  • focus on core competencies

  • long-term contracts

  • removal of in-transit inventory

Explanation

Question 95 of 95

1

Which one of the following statements is TRUE regarding JIT inventory?

Select one of the following:

  • it exists just in case something goes wrong

  • it is the minimum inventory necessary to keep a perfect system running

  • it is minimized with large lot production

  • it increases if setup costs decrease

  • it hides variability

Explanation

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