Antonia Blankenberg
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Best Practice in Customer Service Quiz on Sample Product Knowledge Quiz - Smoke Detectors, created by Antonia Blankenberg on 26/07/2017.

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Antonia Blankenberg
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Sample Product Knowledge Quiz - Smoke Detectors

Question 1 of 15

1

What EU regulation do fire detection and fire alarm systems follow?

Select one of the following:

  • EN 54

  • EN 50

  • EN 55

  • EN 52

Explanation

Question 2 of 15

1

What smoke detector is more effective for detecting smouldering fires?

Select one of the following:

  • Photoelectric

  • Carbon Monoxide

  • Ionisation

  • None of the above

Explanation

Question 3 of 15

1

Select from the dropdown lists to complete the text.

Smoke detectors need to be tested every ( 30, 60, 90, 365 ) days and the batteries must be changed every ( 6, 3, 12, 2 ) months.

Explanation

Question 4 of 15

1

A B class fire extinguisher would be appropriate to use for which of the following fires?

Select one of the following:

  • Grease

  • Paper

  • Wood

  • Electrical

Explanation

Question 5 of 15

1

What kind of smoke detectors constantly give off false alarms?

Select one of the following:

  • Ionisation

  • Photoelectric

  • Combination

  • Carbon Monoxide

Explanation

Question 6 of 15

1

At least how many smoke alarms should be in a two-story house?

Select one of the following:

  • 1

  • 2

  • 3

  • 4

Explanation

Question 7 of 15

1

How often should a smoke alarm be replaced?

Select one of the following:

  • 5 years

  • 10 years

  • Only when it breaks

  • Never

Explanation

Question 8 of 15

1

Fill the blank space to complete the text.

An ionisation smoke alarm works by ionising the air between 2 which are positively and negatively charged, this creates a small current inside the chamber.

Explanation

Question 9 of 15

1

Heat detectors react slower than smoke detectors in detecting fires.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 15

1

Select from the dropdown list to complete the text.

Ionisation smoke alarms are generally ( less, more ) reactive than photoelectric smoke alarms.

Explanation

Question 11 of 15

1

What is the most common cause of fire in homes?

Select one of the following:

  • Cooking

  • Smoking in bedrooms

  • Electrical Equipment

  • Candles

Explanation

Question 12 of 15

1

Fill the blank space to complete the text.

Cleaning with a vacuum cleaner to remove particles that will affect smoke alarm performance should be done once a .

Explanation

Question 13 of 15

1

What frequency do smoke alarms usually sound at?

Select one of the following:

  • 3200 Hz

  • 2400 Hz

  • 4100 Hz

  • 1500 Hz

Explanation

Question 14 of 15

1

Regular smoke alarms can detect carbon monoxide.

Select one of the following:

  • True
  • False

Explanation

Question 15 of 15

1

Fill the blank spaces to complete the text.

Smoke alarms can be installed on the wall provided they are fitted between mm and mm below the ceiling.

Explanation

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