Domain I: Bullet 9 (by Diane and Peggy)

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Domain I: Bullet 9

Patient and

Family Centered Care

Patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care

·

Grounded in

mutually beneficial partnerships among health care providers, patients, and families.

·

Recognizes the

vital role that families play in ensuring the health and well-being of patients

·

Acknowledges emotional,

social, and developmental support are integral components of health care.

·

Shapes policies, programs, facility design, and staff day-to-day

interactions.

·

Leads to better health outcomes and wiser allocation of

resources, and greater patient and family satisfaction.

Four core concepts

·

Respect and Dignity

o

Caregivers listen to and honor patient

and

family perspectives and choices.

o Patient & family knowledge, values, beliefs

and cultural backgrounds are incorporated into the planning

and delivery of care.

·

Information Sharing

o

Caregivers communicate and share complete and unbiased information with patients and families

o

Patients and families

receive timely, complete,

and accurate information, based on the level of patient

understanding

§ Facilitates

effective participation in care and joint decision making

·

Participation

o Caregivers

partner with patients

and families, working

together to honor the patient’s

choices

§ Grounded in Respect & Dignity,

Information Sharing & Collaboration

·

Collaboration

o

Patient, families and care givers partner and collaborate to

determine plan of care and priorities

o

Additional areas of collaboration may include; Policies, programs, and facility design

Source:

Institute of Patient & Family Centered Care

The Beryl Institute - Body of Knowledge,

Patient Centeredness