11838567
Descripción
Test por Rick Martin, actualizado hace más de 1 año
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Creado por Rick Martin
hace más de 6 años
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Pregunta 1
Pregunta
What is the one pause condition for incident SLA ?
Respuesta
-
awaiting <something>
-
hold <something>
Pregunta 2
Pregunta
What are steps in a SLA ?
Respuesta
-
Start, Pause, Stop
-
Start, Hold, Stop
-
Start, Hold, Stop, End
-
Start, Pause, Stop, End
Pregunta 3
Pregunta
What does RITM stands for?
Respuesta
-
Remote infrastructure Technology Manager
-
Request Item to Move
-
Request Item
-
All above
Pregunta 4
Pregunta
In [blank_start]KB[blank_end] ,articles are grouped according to categories
Respuesta
-
Knowledge base
Pregunta 5
Pregunta
Which of the following is data saved to ?
Respuesta
-
Tables
-
Form
-
List
-
All
Pregunta 6
Pregunta
Knowledge process consists of:
Respuesta
-
Document creation
-
Approval and review from SMEs
-
Publishing
-
All above
-
None
Pregunta 7
Pregunta
Where will you find option to edit a list ?
Respuesta
-
List control
-
Grid Control
Pregunta 8
Pregunta
Which of the following is not a valid field of type (for incident table) ?
Respuesta
-
Currency
-
Long String
-
Suggestion
-
IP address
-
Audio
Pregunta 9
Pregunta
What is a CI?
Respuesta
-
tangible
-
intangible
-
A CI is tangible and intangible
-
None
Pregunta 10
Pregunta
What application os available to all users ?
Respuesta
-
Change
-
Incident
-
Facilities
-
Self-Service
Pregunta 11
Pregunta
if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:
Respuesta
-
Add Context
-
Change Layout
-
Make gauge
-
All above
Pregunta 12
Pregunta
Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow
Respuesta
-
I only
-
I & III
-
II & III
-
III only
Pregunta 13
Pregunta
Which of the following gets automatically captured in an update set:
Respuesta
-
Table, schedules, forms
-
Table, forms, data
-
Table, forms, homepages
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Tables, forms, views
Pregunta 14
Pregunta
What does gs.print("Hello World") will do ?
Respuesta
-
gs.print("Hello World") writes a message to system log and syslog table
-
gs.print("Hello World") writes a message to system log
-
gs.print("Hello World") writes a message to console browser
-
gs.print("Hello World") writes a message to log manager
Pregunta 15
Pregunta
What is the purpose of an Order Guide?
An order guide gives customers an easy way to order multiple related items as a single request, It uses:
I . A single initial screen, where the customer fills in some initial information.
II . A set of selected catalog items based on conditions derived from the initial information.
Respuesta
-
I
-
II
-
Both I & II
-
Neither I & II
Pregunta 16
Pregunta
Which setting allows the user to view knowledge articles without logging in?
Respuesta
-
ESS Role
-
Public Setting
-
View All
-
View all Role
Pregunta 17
Pregunta
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Respuesta
-
True
-
False
Pregunta 18
Pregunta
What steps will u take to load data from spreadsheet?
Respuesta
-
load data, create transform map, transform
-
load data, sync data, create transform map, transform
-
sync data, create transform map, transform
-
create transform map, transform
Pregunta 19
Pregunta
Links, buttons, context menu action belongs to?
Respuesta
-
UI Action
-
Table
-
Workflow
-
Roles
Pregunta 20
Pregunta
A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
Respuesta
-
True
-
False
Pregunta 21
Pregunta
An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs:
a. The condition must evaluate to true.
b. The script must evaluate to true or return an answer variable with the value of true.
c. The user must have one of the roles in the required roles list.
d . The other matching ACL rules for the object type must evaluate to true.
Respuesta
-
a,b,c,d
-
a,b,d,c
-
d,a,b,c
-
b,d,a,c
Pregunta 22
Pregunta
[blank_start]sys_id[blank_end] is a unique identifier for each record in a table
Respuesta
-
sys_id
Pregunta 23
Pregunta
How will you define a Service catalog workflow?
Respuesta
-
Define Workflow properties, Define Workflow activities, Publish it.
-
Define Workflow properties, Apply Notification, Publish it.
-
Define Workflow activities, Define Workflow activities, Checkout.
-
Define Workflow activities, Define Workflow activities, Publish it.
Pregunta 24
Pregunta
What does g_form.showErrorBox("field_name","Hello World") will do ?
Respuesta
-
it will put "Hello World" in a error message below the specified field
-
it will pop up windows with "Hello World" on the form.
-
it will pop up windows with "Hello World" on the form and "Ok" button
-
None of the above
Pregunta 25
Pregunta
What is the important factor to remember when a user is creating catalog variable?
Respuesta
-
Catalog Variables are global by default.
-
Catalog Variables are visible to user only by default.
Pregunta 26
Pregunta
What are the workflow activities?
Respuesta
-
approvals, conditions, notifications, task, timers, utilities
-
group, conditions, notifications, task, timers, utilities
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roles, conditions, notifications, task, timers, utilities
-
approvals, actions, notifications, task, timers, utilities
Pregunta 27
Pregunta
How is the application Navigator (left nav) populated onload?
Respuesta
-
It is populated based on the role of the logged in user.
-
It is populated based on the designation of the logged in user.
-
It is populated based on the action of the logged in user.
-
It is populated based on the theme of the logged in user.
Pregunta 28
Pregunta
If a split is added in a form, how many columns get created?
Respuesta
-
1
-
2
-
3
-
4
Pregunta 29
Pregunta
What are the workflow stages?
Respuesta
-
Waiting for approval>fulfillment>delivery>completed
-
Waiting for approval>delivery>fulfillment>completed
-
Waiting for approval>stage>fulfillment>completed
-
Waiting for approval>delivery>fulfillment>end
-
Waiting for approval>delivery>stage>completed
Pregunta 30
Pregunta
What is true regarding Knowledge Base?
Respuesta
-
In a Knowledge base, articles are grouped according to categories.
-
In a Knowledge base, articles are not grouped according to categories.
-
In a Knowledge base, articles are grouped according to models.
-
In a Knowledge base, articles are not grouped according to models.
Pregunta 31
Pregunta
SLA, OLA and UC are configured in which module?
Respuesta
-
SLM
-
SOW
-
Gauge
-
Request
Pregunta 32
Pregunta
ACL is part of which security?
Respuesta
-
Physical Security
-
Contextual Security
-
Compliance Security
Pregunta 33
Pregunta
What are the variables that you can add when you create a catalog item?
Respuesta
-
Slush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
-
single line text, multiline text, choice list, checkbox
-
Slush bucket, multiple choices, additional category,
-
Slush bucket, multiple choices, additional category,checkbox
Pregunta 34
Pregunta
How do you enhance Homepage performance in case of gauges?
To diagnose problems and improve homepage performance, administrators can:
1. Turn on homepage debugging
2. Troubleshoot slow REPORTS
Administrators can also tune homepage performance by configuring the properties described on the following pages:
3. Parallel homepage rendering
4. Homepage caching.
Respuesta
-
1 & 3
-
1& 2 & 3
-
1& 2 & 3 & 4
-
1& 4 & 3
Pregunta 35
Pregunta
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
Respuesta
-
Data policy
-
Ui policy
-
Validation policy
-
Request policy
Pregunta 36
Pregunta
If prefix of Incident needs to be changed, which table should I refer?
Respuesta
-
Number Maintenance table [sys_number].
-
Incident Table prefix
-
System Table prefix
-
Manager Table prefix
Pregunta 37
Pregunta
[blank_start]Session[blank_end] is an Elevated Privileges
Respuesta
-
Session
Pregunta 38
Pregunta
What is the purpose of a service catalog workflow?
Respuesta
-
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
-
To create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
-
To create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
-
To create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Pregunta 39
Pregunta
Which field should be there in table that identifies that it should be captured in Update Sets?
update_synch attribute
Respuesta
- True
- False
Pregunta 40
Pregunta
What is Script Includes?
Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.
Respuesta
- True
- False
Pregunta 41
Pregunta
DB name for custom table?
Respuesta
-
u_tbl
-
a_tbl
-
table_u
-
table__c
Pregunta 42
Pregunta
onChange client script runs on ...
Respuesta
-
Change in the value of a particular field
-
Change in the value of all field
-
Change in the value of a particular form
-
Change in the value of a particular list
Pregunta 43
Pregunta
ACL is applied on ?
Respuesta
-
User
-
Groups
-
Applications/Modules
-
Table and field in table
Pregunta 44
Pregunta
Which of the following is possible via an inbound action?
Respuesta
-
schedule a job
-
sends an email notification
-
modifying existing records
Pregunta 45
Pregunta
Which among the following is true regarding tables?
Respuesta
-
You can delete the tables starting with "u_" permanently.
-
You cannot delete the tables starting with "u_" permanently.
Pregunta 46
Pregunta
SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.
Respuesta
- True
- False
Pregunta 47
Pregunta
KB articles are referred in which modules below ?
Respuesta
-
News
-
Service Catalog
-
Inc
-
Change
Pregunta 48
Pregunta
What does the order field in service catalog do?
Respuesta
-
It displays the catalog item in the ascending order of this value.
-
It displays the catalog item in the decending order of this value.
Pregunta 49
Pregunta
for an incident form when saved
Respuesta
-
Additional comments get copied to work notes
-
work notes get copied to activity log
-
work notes get overwritten
Pregunta 50
Pregunta
Shortcut to approve a Service Request?
Respuesta
-
Email
-
My Request
-
By calling to helpdesk
-
None
Pregunta 51
Pregunta
Which of the following is true regarding roles?
Respuesta
-
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
-
Roles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
-
Roles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
-
Roles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
Pregunta 52
Pregunta
Which one on homepage will access knowlegde ?
Respuesta
-
News
-
Catalog item
-
Report
-
All
Pregunta 53
Pregunta
If workflow is not published, only checked out will it be captured in update sets?
Respuesta
-
No, only published workflows are captured in update sets.
-
Yes, it will be captured in update sets
Pregunta 54
Pregunta
Which is the Parent table for incident, change and problem?
Respuesta
-
Itil table
-
Task table
-
ITSM table
-
SN table
Pregunta 55
Pregunta
Which of the following is true?
Respuesta
-
When moved from left to right slush bucket, reference fields become bold
-
System tables cannot be deleted
-
Deleted system tables will be created again during an instance upgrade
Pregunta 56
Pregunta
Upgrade of instance, which is true?
Respuesta
-
As an SN Admin, you will manually do it
-
It happens once in a year at 8 pm
-
Customizations are lost
Pregunta 57
Pregunta
What is condition contains? Ans:
Respuesta
-
a field,an operator and a value
-
a parameter, an operator and a value
-
a field,an parameter and a value
-
a field,an operator and a parameter
Pregunta 58
Pregunta
What is the important factor to remember when a user is creating catalog variable?
Catalog Variables are global by default.
Respuesta
- True
- False
Pregunta 59
Pregunta
What is the purpose of a service catalog workflow?
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Respuesta
- True
- False
Pregunta 60
Pregunta
What is SSO integration? Single sign on for multiple applications
Respuesta
- True
- False
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