13822141
Descripción
Test por Good Guy Beket, actualizado hace más de 1 año
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Creado por Good Guy Beket
hace casi 6 años
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Pregunta 1
Pregunta
Conflict strategy "Compromise" can be described as following
Respuesta
-
Lose-Win,
-
Win-Win,
-
In the middle between two others
-
Win-Lose
-
Lose-Lose
Pregunta 2
Pregunta
Conflict strategy "Flight" can be described as following
Respuesta
-
Win-Lose
-
Lose-Win
-
Lose-Lose
-
In the middle between two others
-
Win-Win
Pregunta 3
Pregunta
"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict
Respuesta
-
Self-Mediating
-
Managerial
-
Preventive
-
Professional
Pregunta 4
Pregunta
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Respuesta
-
Professional
-
Preventive
-
Self-Mediating
-
Managerial
Pregunta 5
Pregunta
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Respuesta
-
Professional
-
Self-Mediating
-
Preventive
-
Managerial
Pregunta 6
Pregunta
Which of this desicion-making styles requires less information and focuses on one option?
Respuesta
-
None of the given
-
Integrative,
-
Decisive
-
Flexible
-
Hierarchic
Pregunta 7
Pregunta
Given description of the way a person makes the desicion as
-Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related?
Respuesta
-
Hierarchic
-
Decisive
-
Integrative
-
Flexible
Pregunta 8
Pregunta
To which step does the Hypotesis relate (in OODA loop )?
Respuesta
-
Observe
-
Aggregate
-
Decide
-
Operate
-
Act
Pregunta 9
Pregunta
Which of this desicion-making styles requires less information and focuses on multiple options?
Respuesta
-
Flexible
-
None of the given
-
Hierarchic
-
Decisive
-
Integrative
Pregunta 10
Pregunta
Which of this desicion-making styles requires more information and focuses on multiple options?
Respuesta
-
Decisive
-
Hierarchic
-
Integrative
-
Flexible
-
None of the given
Pregunta 11
Pregunta
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Respuesta
-
Transformational leadership
-
Visionary Leadership
-
Action centeerd Leadership
-
Servant Leadership
-
Blue Ocean Leadership
Pregunta 12
Pregunta
What does Emotional Intelligence mean?
Respuesta
-
Ability to manage person's own emotions and to read other people's
-
Ability of dealing better with negotiation
-
Ability to control other's behavior
-
Ability to motivate yourself
Pregunta 13
Pregunta
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Respuesta
-
Affiliative
-
Coaching
-
Pacesetting
-
Democratic
-
Authoritative
-
Coercive
Pregunta 14
Pregunta
Leadership is about dealing with
Respuesta
-
Change
-
Approval provision
-
Situation analysis
-
Attention getting
-
Complexity
Pregunta 15
Pregunta
How many stages or "passages" in Leadership Pipeline model?
Respuesta
-
6
-
8
-
5
-
7
-
4
Pregunta 16
Pregunta
What is an example of BATNA if you are buying the PC?
Respuesta
-
Alternative model of PC you can afford to buy
-
The preferred model of PC you are looking for
-
The best model of PC you can buy at your budget
-
The highest price you agreed to pay
-
The lowest price you chase
Pregunta 17
Pregunta
What is an example of Reservation ( in case when U want to buy a PC) ?
Respuesta
-
The highest price you agreed to pay
-
Alternative model of PC you can afford to buy
-
The lowest price you chase
-
The preferred model of PC you are looking for
Pregunta 18
Pregunta
What is the Bargaining Power?
Respuesta
-
Creativity
-
Strong relationships
-
Ability to achieve good outcomes
-
Responsibility
-
Hard work
Pregunta 19
Pregunta
According to TKI we can define the following Avoiding Negotiation styles as:
Respuesta
-
Lose-Lose
-
Lose-Win
-
Win-Win
-
Win-Lose
Pregunta 20
Pregunta
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Respuesta
-
Preferred or target price seller would like to receive and Convert house into rental unit
-
Convert house into rental unit and Preferred or target price seller would like to receive
-
Preferred or target price seller would like to receive and Lowest price seller will accept
-
Look for another potential buyer and Take house off the market
-
Take house off the market and Convert house into rental unit
Pregunta 21
Pregunta
What kinds of ego-states differentiate the Transactional Analysis?
Respuesta
-
Parent and Partner
-
Adult and Child
-
Partner, Adult and Child
-
Child, Parent, Adult
-
Child, Teenager, Adult
Pregunta 22
Pregunta
"Committing to retention" is one the ways to increase:
Respuesta
-
Relationship Management
-
Stock rates
-
Negotiation Skills
-
Conflict resolution skills
-
Social Capital
Pregunta 23
Pregunta
In stress situation "Thinker" inclines to:
Respuesta
-
Controlling
-
Attention getting
-
Approval Seeking
-
Perfectionism
Pregunta 24
Pregunta
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Respuesta
-
Adult
-
Student
-
Child
-
Parent
-
Doctor Strange
Pregunta 25
Pregunta
In stress situation "Director" inclines to:
Respuesta
-
Perfectionism
-
Attention getting
-
Controlling
-
Approval Seeking
Pregunta 26
Pregunta
In stress situation "Relator" inclines to:
Respuesta
-
Attention getting
-
Approval Seeking
-
Perfectionism
-
Controlling
Pregunta 27
Pregunta
Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?
Respuesta
-
Decisive
-
Integrative
-
Flexible
-
Hierarchic
Pregunta 28
Pregunta
What is Leadership Pipeline?
Respuesta
-
Transition model for leaders success in organization
-
The survey structure for measuring the quality of leaders' desicions
-
All of the given
-
Modern Leadership style
-
The method of development of self-confidence
Pregunta 29
Pregunta
What is an example of Aspiration (in case if U want to buy a PC) ?
Respuesta
-
Alternative model of PC you can afford to buy
-
The lowest price you chase
-
The preferred model of PC you are looking for Неверно
-
The highest price you agreed to pay
Pregunta 30
Pregunta
What is not an example of Stakeholder?
Respuesta
-
Approving Manager
-
Internal Customer
-
External Customer
-
Project Manager
-
Third-party supplier
Pregunta 31
Pregunta
Conflict comprises of the following stages:
Respuesta
-
Disfunction, Incident, Misunderstanding, Tension, Critics
-
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
-
Disfunction, Ignorance, Missing, Tension, Crisis
-
Dissatisfaction, Avoidance, Misspelling, Tension, Critics
-
Discomfort, Incident, Misunderstanding, Tension, Crisis
Pregunta 32
Pregunta
What key human interaction does Conflict look like?
Respuesta
-
Self-Management
-
Decision
-
Negotiation
-
Communication
-
Leadership
Pregunta 33
Pregunta
Conflict strategy "Fight" can be described as following
Respuesta
-
Lose-Lose
-
Win-Win
-
Lose-Win
-
In the middle between two others
-
Win-Lose
Pregunta 34
Pregunta
Unfolding circumstances — on which step should be done this action (OODA loop steps)?
Respuesta
-
Aggregate
-
Orient
-
Decide
-
Observe
-
Act
Pregunta 35
Pregunta
Which of the following decision-making styles requires more informationand focuses on one option?
Respuesta
-
Hierarchic
-
Flexible
-
Integrative
-
Decisive
-
None of the given
Pregunta 36
Pregunta
What does OODA loop stands for?
Respuesta
-
Observe, Orient, Decide, Act
-
None of the given
-
Observe, Orient, Discard, Attend
-
Operate, Orient, Do, Analyze
-
Observe, Operate, Do, Aggregate
Pregunta 37
Pregunta
What is NOT a focus point of Management?
Respuesta
-
Budgeting
-
Staffing
-
Organizing
-
Setting Direction
-
Planning
Pregunta 38
Pregunta
Management is about dealing with
Respuesta
-
Complexity
-
Change
-
Attention getting
-
Situation analysis
-
Approval provision
Pregunta 39
Pregunta
What is the Vision (in Transformational leadership context)?
Respuesta
-
Team dynamics
-
Pertains to the ability to control others' behavior
-
A realistic, convincing and attractive depiction of where you want to be in the future
-
Relationships that help individual to deal with stress more effectively
Pregunta 40
Pregunta
According to TKI we can define the following Competitive Negotiation styles as:
Respuesta
-
Lose-Win
-
Lose-Lose
-
Win-Win
-
Win-Lose
Pregunta 41
Pregunta
What does BATNA stand for?
Respuesta
-
Best Agreement to Negotiating an Alternative
-
Best Artificial to Negotiating an Agreement
-
Best Alternative to Negotiating an Agreement
-
Best Aspiration to Negotiating an Alternative
-
Build Agreement to Negotiating an Alternative
Pregunta 42
Pregunta
According to TKI we can define the following Accomodating Negotiation styles as:
Respuesta
-
Win-Win
-
Lose-Lose
-
Win-Lose
-
Lose-WIn
Pregunta 43
Pregunta
What kind of influencing factors can be considered as a context in negotiation process?
Respuesta
-
Strategies, priorities, emotions, rules
-
Principals vs agents, priorities, feelings, justice
-
Strategies, trust, emotions, justice
-
Principals vs agents, trust, emotions, justice
-
Strategies, trust, emotions, rules
Pregunta 44
Pregunta
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Respuesta
-
Rights
-
Interests
-
Power
Pregunta 45
Pregunta
Conflict strategy "Flow" can be described as following
Respuesta
-
Win-Lose
-
Win-Win
-
In the middle between two others
-
Lose-Win,
-
Lose-Lose
Pregunta 46
Pregunta
What is NOT a focus point of Leadership?
Respuesta
-
Aligning People
-
Controlling and Problem Solving
-
Setting Direction
-
Motivating People
Pregunta 47
Pregunta
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Respuesta
-
Blue Ocean Leadership
-
Transformational leadership
-
Visionary Leadership
-
Action centeerd Leadership
-
Servant Leadership
Pregunta 48
Pregunta
According to TKI we can define the following Collaborative Negotiation styles as:
Respuesta
-
Lose-Win
-
Lose-Lose
-
Win-Lose
-
Win-Win
Pregunta 49
Pregunta
What are negotiation outcomes we have discussed on lectures?
Respuesta
-
Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
-
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
-
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
-
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
Pregunta 50
Pregunta
Social Capital equals
Respuesta
-
The effective relationships with key shareholders
-
The beneficial relationships with society in order to escape environment issues
-
The effective relationships with main stakeholders
-
The relationships that make organizations work effectively
Pregunta 51
Pregunta
In Johari window, what is about the 2 window (top right)
Respuesta
-
Unknown Area, Unknown by others and unknown by self
-
Blind Area, Known by others and unknown by self
-
Open Area, Known by others and self
-
Hidden Area, Unknown by others and known by self
Pregunta 52
Pregunta
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Respuesta
-
Autocratic
-
Consultative
-
Collaborative
-
Transformational
-
None of the given
Pregunta 53
Pregunta
Job Performance = Ability x _____________
How can we finish this simple equation in context of increasing people performance?
Respuesta
-
Skills
-
Motivation
-
Fear
-
Money
-
Connection
Pregunta 54
Pregunta
According to the following personality characteristics:
— Driven, task-oriented and like to be in control
— Focus on change, growth and goals
— Appear confident
— Enjoy challenges and risks
— Good problem solvers and leaders, - this person more likey to be a...
Respuesta
-
Socializer
-
Director
-
Thinker
-
Relator
Pregunta 55
Pregunta
Body language is a form of non-verbal communication, consisting of:
Respuesta
-
Paralanguage
-
Body pose, gestures and eye-movements
-
Proxemics
-
Communication Style
Pregunta 56
Pregunta
What does Chronemics study?
Respuesta
-
How people count the time
-
How people use the skills
-
How people use the time
-
How people use the advices
-
How people use the space
Pregunta 57
Pregunta
What is Social Loafing?
Respuesta
-
People exert less effort in group than on own
-
People do not exert any efforts in social activities
-
People exert less effort in social activities
-
People exert more effort in group than on own
-
People exert more effort in social activities
Pregunta 58
Pregunta
The Three C's of Intrinsic Motivation:
Respuesta
-
Cost, Control, Community
-
Context, Cost, Carrot
-
Community, Collectivism, Cooperation
-
Collaboration, Content, Choice
-
Control, Cooperation, Colleagues
Pregunta 59
Pregunta
What is the least influencing factor in interaction process according to the first lecture?
Respuesta
-
Culture
-
Environment
-
Communication Style
-
Personality Type
-
Motivation
Pregunta 60
Pregunta
According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) —
Respuesta
-
4
-
3
-
1
-
5
-
2
Pregunta 61
Pregunta
What does Proxemics study?
Respuesta
-
How people use non-verbal cues in their speech
-
How mammals show emotion reliably in their faces
-
How people perceive information via colours
-
How people and other animals communicate via touching
-
How people use and perceive the physical space around them
Pregunta 62
Pregunta
7% — 38% — 55% Principle means that:
Respuesta
-
38% is delivered through the speaker's tone
-
38% is delivered through the non-verbal communication
-
7% is delivered through the non-verbal communication
-
55% of the message is delivered through the speaker's tone
-
55% of the message comes from non-verbal communication
Pregunta 63
Pregunta
The words "Expressive, Candid, Dialogue, Seeking to Understand, Listens, Reasonable" correspond to the following style of communication:
Respuesta
-
Passive Aggressive
-
Aggressive
-
Passive
-
Assertive
Pregunta 64
Pregunta
The following characteristics of team performance are more likely to testify about
Agreement and consensus formed
Clear roles and responsibilities
Large decisions made by group agreement
Smaller decisions delegated
Respuesta
-
Ubnorming Phase
-
Storming Phase
-
Forming Phase
-
Performing Phase
-
Norming Phase
Pregunta 65
Pregunta
In managing Human interaction should we plan the interaction whenever we are not time limited?
Respuesta
-
Yes, of course. Human interaction is more likely to contain unpredictable factors.
-
No, it is not necessary — at work all staff are perfectly trained to act according with code.
Pregunta 66
Pregunta
The following characteristics of team performance are more likely to testify about:
Shared vision
Team functions independently
Focus on over-achieving goals
High degree of autonomy
Respuesta
-
Performing Phase
-
Norming Phase
-
Storming Phase
-
Ubnorming Phase
-
Forming Phase
Pregunta 67
Pregunta
Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for ____ Hofstede's Cultural Dimension.
Respuesta
-
LTO
-
IDV
-
PDI
-
MAS
-
UAI
Pregunta 68
Pregunta
RAPID (in decision-making) states for:
Respuesta
-
Recommend Advise Perform Influence Decide
-
Recommend Agree Perform Input Decide
-
Recommend Agree Perform Influence Decide
-
Recommend Advise Perform Input Decide
-
Recommend Argue Perform Influence Decide
Pregunta 69
Pregunta
An integrated model of successful team performance comprised of the following:
Respuesta
-
Forming, Starting, Nurturing, Performing
-
Team Context, Essentional Conditions, Team Performance
-
Forming, Storming, Norming
-
Forming, Norming, Performing
-
Calling, Carrying, Completion
Pregunta 70
Pregunta
What are the components of Culture in accordance with Hofstede's onion model?
Respuesta
-
Values, Behavior, Believes, Religion
-
Environment, Context, Experience, Traditions
-
Art, Literature, Music, Songs
-
Science, Education, Art, Literature
-
Values, Rituals, Heroes, Symbols
Pregunta 71
Pregunta
Maslow's Hierarchy of Needs comprised of the following:
Respuesta
-
Self-actualization, Esteem, Belonging, Safety, Psychological
-
Self-actualization, Esteem, Belonging, Society, Physiological
-
Self-management, Estate, Belonging, Society, Physiological
-
Self-actualization, Estate, Belonging, Safety, Physiological
-
Self-actualization, Esteem, Belonging, Safety, Physiological
Pregunta 72
Pregunta
Centralized organizations;
More complex hierarchies;
Large gaps in compensation, authority and respect — according to this characteristics we can conclude:
Respuesta
-
High PDI index
-
Low PDI index
-
High IDV index
-
Middle PDI index
-
Low MAS index
Pregunta 73
Pregunta
Focuses on the level of tolerance for uncertainty and ambiguity within the society — this description is true for _____ Hofstede's Cultural Dimension
Respuesta
-
LTO
-
UAI
-
PDI
-
MAS
-
IDV
Pregunta 74
Pregunta
What are the steps of Decision Making?
Respuesta
-
Frame Decision
-
Devise a plan
-
Carry out the plan
-
Reflection
-
Reschedule the time
-
Collection of information
Pregunta 75
Pregunta
Focuses on the importance a society places on masculine or feminine behavior — this description is true for _____ Hofstede's Cultural Dimension
Respuesta
-
UAI
-
LTO
-
IDV
-
PDI
-
MAS
Pregunta 76
Pregunta
MBTI personality style ESTJ is stated for:
Respuesta
-
Extraverted Sensing Trusting Judging
-
External Smart Thinking Judging
-
Extroverted Sensing Thinking Judging
-
Extroverted Smart Thinking Judging
-
External Senses Smart Judging
Pregunta 77
Pregunta
Group size does influence human interactions. Is this sentence true or false?
Respuesta
- True
- False
Pregunta 78
Pregunta
Many social conventions;
People are expressive and are allowed to show anger or emotions, if necessary;
A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries — this characteristics describes a society with...
Respuesta
-
Middle PDI index
-
High UAI index
-
High IDV index
-
High MAS index
-
High PDI index
Pregunta 79
Pregunta
What factors influence Motivation?
Respuesta
-
Carrots and Sticks
-
Interests, Rights, Power
-
Rewards, Penalties, Consequences
-
Intrinsic, Extrinsic
-
Time Frame, Resources, Costs
Pregunta 80
Pregunta
What are the phases of Bruce Tuckman's Phases of Group Development?
Respuesta
-
Framing, Storming, Norming, Performing
-
Forming, Starting, Nurturing, Performing
-
Forming, Storming, Norming, Performing
-
Framing, Starting, Norming, Performing
Pregunta 81
Pregunta
What is the optimal group size?
Respuesta
-
7 — 15
-
18 — 22
-
12 — 21
-
4 — 7
-
15 — 20
Pregunta 82
Pregunta
College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence true or false?
Respuesta
- True
- False
Pregunta 83
Pregunta
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Respuesta
-
Coercive
-
Coaching
-
Affiliative
-
Authoritative
-
Democratic
-
Pacesetting
Pregunta 84
Pregunta
According to TKI we can define the following Avoiding Negotiation styles as:
Respuesta
-
Lose-Lose
-
Win-Lose
-
Win-Win
-
Lose-Win
Pregunta 85
Pregunta
Given description of the way a person makes the desicion as
- Task oriented
- Direct
- Efficient
- Likes to stick to decision
To which desicion-making style can it be related?
Respuesta
-
Decisive
-
Flexible
-
Hierarchic
-
Integrative
Pregunta 86
Pregunta
Given description of the way a person makes the desicion as
- Social and responsive
- Decides quickly
- Can change direction of decision
To which desicion-making style can it be related?
Respuesta
-
Flexible
-
Integrative
-
Hierarchic
-
Decisive
Pregunta 87
Pregunta
Given description of the way a person makes the desicion as
- Participative
- Uses inputs from multiple sources
- May change decision over time
To which desicion-making style can it be related?
Respuesta
-
Flexible
-
Integrative
-
Decisive
-
Hierarchic
Pregunta 88
Pregunta
"Determining whether the problem you are defining is a root cause" is related to the following step of decision-making:
Respuesta
-
Collection of information
-
Frame Decision
-
Reflection
-
Carry out the plan
-
Devise a plan
Pregunta 89
Pregunta
What is the least influencing factor in interaction process according to the first lecture?
Respuesta
-
Culture
-
Communication style
-
Environment
-
Motivation
-
Personality type
Pregunta 90
Pregunta
What is the key interaction for this course among human interaction examples?
Respuesta
-
Marketing
-
Family creation
-
Sales
-
Decision making
-
Eco area
Pregunta 91
Pregunta
Which of the given is not a type of Non Verbal Communication (NVC) ?
Respuesta
-
Paralanguage
-
Verbal Communication Style
-
Movement and Body Position
-
Facial Expression
-
Eye Contact
Pregunta 92
Pregunta
Smallest size capable of performing task effectively. In this sentence true or false?
Respuesta
- True
- False
Pregunta 93
Pregunta
“80/20 Rule” is used in the following Decision-Making technique?
Respuesta
-
Cost/Benefit Analysis
-
SWOT
-
Pareto Analysis
-
Pair Comparison
-
T-Charts
Pregunta 94
Pregunta
What does Haptic communication mean?
Respuesta
-
How people and other animals communicate via touching.
-
How mammals show emotion reliably in their faces.
-
How people use and perceive the physical space around them.
-
How people use non verbal cues in their speech.
-
How people perceive information via colors.
Pregunta 95
Pregunta
What are the essential conditions for successful team performance?
Respuesta
-
Productivity, Cohesion, Learning, Integration.
-
Required skills and knowledge, Proper motivation and effort, Coordinating and communicating activities
-
Productivity, Collaboration, Learning, Integration.
-
Goal setting organization, Collaboration, Integration
-
Organizational context, Team design, Team culture
Pregunta 96
Pregunta
"Interpersonal conflicts that are less complex" states for the following level of mediation:
Respuesta
-
Self-Mediating
-
Managerial
-
Professional
-
Preventive
Pregunta 97
Pregunta
According to Edward T. Hall how many levels of personal reaction exist?
Respuesta
-
5
-
2
-
12
-
6
-
4
Pregunta 98
Pregunta
Do one thing at a time;
Concentrate on the job;
Take time commitments seriously;
Are committed to the job
— these characteristics are more tend to ... person
Respuesta
-
Semichronic
-
Monochronic
-
Both of Polychronic and Monochronic
-
Quadrochronic
-
Polychronic
Pregunta 99
Pregunta
What are types of communication style?
Respuesta
-
Decisive, Aggressive
-
Aggressive, Passive, Assertive
-
Persuasive, Decisive, Passive
-
Persuasive, Decisive
Pregunta 100
Pregunta
What are the levels of interaction size?
Respuesta
-
Local Domestic International Worldwide
-
Face to face Face to Group Group to Face Group to Group
-
Small Big Large Huge
-
One on one Small team Large team Across teams Organizational
-
Local Domestic Regional Corporational
Pregunta 101
Pregunta
The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:
Respuesta
-
Passive
-
Aggressive
-
Assertive
-
Passive Aggressive
Pregunta 102
Pregunta
What are the tips for active listeting?
Respuesta
-
Show you are listening
-
Lack of interest
-
Provide feedback
-
Show you understand
-
Distracting delivery
-
Pay attention
Pregunta 103
Pregunta
Most people are as good at listening as they are at talking? Is this sentence False or True?
Respuesta
- True
- False
Pregunta 104
Pregunta
Body language is a form of non-verbal communication, consisting of :
Respuesta
-
Paralanguage
-
Proxemis
-
Body pose, gestures, and eye movements
-
Communication Style
Pregunta 105
Pregunta
Which skill is more likely be considered as the one for an effective manager (in context of people management)?
Respuesta
-
Product Testing
-
Sufficient knowledge about web frameworks
-
Self-advertisement
-
Marketing
-
Working with teams
Pregunta 106
Pregunta
What are three methods of motivation others (which are more likely to work on long period of time)
Respuesta
-
Carrots, Sticks and Money
-
Courage, Positive Reinforcement, Personal Development
-
Fear, Negative Reinforcement, Personal Control
-
Fear, Positive Reinforcement, Personal Growth
-
Candies, Stick, Money
Pregunta 107
Pregunta
Platinum Rule theory is based on the following Basic Personality Areas:
Respuesta
-
External or Internal; Sensing or Intuition; Thinking or Feeling; Judging or Perceiving;
-
Director; Socializer; Relater; Analyzer;
-
External or Internal; Senses or Intuition; Smart or Feeling; Judging or Perceiving;
-
Dominant; Steadiness; Influence; Compliant;
-
Extroverted or Introverted; Sensing or Intuitive; Thinking or Feeling; Judging or Perceiving;
Pregunta 108
Pregunta
The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:
Respuesta
-
Aggressive
-
Passive Aggressive
-
Passive
-
Assertive
Pregunta 109
Pregunta
What kind of emotion are expressed on face of the woman?
Image:
Black (binary/octet-stream)
Respuesta
-
Surprise
-
Interest
-
Disgust
-
Contempt
-
Fear
Pregunta 110
Pregunta
If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?
Respuesta
-
1
-
4
-
3
-
2
-
0
Pregunta 111
Pregunta
- Do many things at once;
- Are highly distractible and subject to interruptions;
- Consider an objective to be achieved, if possible;
- Are committed to people and human relationships - these characteristics are more tend to ... person
Respuesta
-
Both of Polychronic and Monochronic
-
Semichronic
-
Polychronic
-
Monochronic
-
Quadrochronic
Pregunta 112
Pregunta
What are the course assignments?
Respuesta
-
Case studies, Role plays, Video analysis, Essays
-
Exercises, Role plays, Video analysis, Essays
-
Exercises, Role plays, Video analysis, Case studies
-
Reading assignments, Role plays, Case studies, Listening
-
Reading, Writing, Speaking, Listening
Pregunta 113
Pregunta
What are the goals of this course?
Respuesta
-
Improve skills in communication, conflict resolution, negotiation, leadership, teamwork, situation analysis and decision-making
-
Improve skills in communication, negotiation, presentation, staff management, customer support management
-
Program coding development, Role plays competition, Time management, Exercise completion
-
Complete Case studies, Software projects, Role play situation analysis, Video analysis
-
Improve skills in communication, self-management, social management, leadership
Pregunta 114
Pregunta
What are 5 dysfunctions of a team?
Respuesta
-
Trust, Conflict, Commitment, Accountability, Results (Just remember)
-
###
Pregunta 115
Pregunta
When you provide a feedback, what rules you should follow?
Respuesta
-
Balance positive and negative; Be specific and nonjudgmental; Provide suggestions and guidance; Be timely
-
###
Pregunta 116
Pregunta
"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict:
Respuesta
-
Self-Mediating
-
Professional
-
Preventive
-
Managerial
Pregunta 117
Pregunta
"A neutral third-party helps mediate move complex interpersonal conflicts and disputes or less complex conflicts between groups" states for the following level of Mediation of Conflict:
Respuesta
-
Managerial
-
Professional
-
Preventive
-
Self-Mediating
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