Test
DISCOVERY HOUR - PULSE
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Preguntas del test (10)
1What is the name of the company responsible for Pulse feedback?
- APulse Tek
- BResponse Tech
- CResponse Tek
2Why is Pulse important to Three?
- AIt helps measure your heart rate
- BHelps inform how Three can improve the overall customer experience
- CWe just love reporting
3How should you explain Pulse to your customer?
- AAsk for a '9'
- BLet them know all feedback is valued
- CDon't bother
4What can Pulse feedback on?
- AThe in-store experience of your customer
- BHow your customers perceives Three as a brand
- CBoth
5Which Pulse measure is linked to the 2015 reward proposals?
- ANPS
- BOSAT
- CExperience
6Which question in Pulse relates directly to your OSAT result?
- AYour ability to understand your customer's needs?
- BDid you give a demo?
- CWould your customer recommend Three?
7How can you use Pulse to improve the experiences you give?
- ABy reviewing my weekly comments and discussing with my manager.
- BIdentify any development opportunities.
- CBoth
8What are you responsible for?
- AGiving consistently great customer experiences.
- BCustomer's perception of Three's network
- CBoth
9On NPS, how can a response be rated?
- ADectracter, Passive or Promoter
- BGood, Bad or undecided
- CHot, cold or just right
10How many Sales Associates won a place on this years peak incentive at the annual sales conference?
- A5
- B2
- C0
Información
- Descripción
- Now that you've completed the Pulse discovery session, how much can you remember? Take our quick quiz to find out! Good luck and don't forget to share your results!
- Autor
- discovery
- Idioma
- English
- Visitas
- 180
- Valoración
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