18768600
Descripción
Test por Bharat Kumar, actualizado hace más de 1 año
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Creado por Bharat Kumar
hace casi 5 años
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Pregunta 1
Pregunta
BCP Stands for?
Respuesta
-
Business Continuity Plan
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Business Continuity Process
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Business Center Plan
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Business Centre Process
Pregunta 2
Pregunta
Select when a Call out is Required?
Respuesta
-
FSL Closed during after-hours
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Smart box closed after-hours, FSL Close during after-hours
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Customer on hold / no reachable
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None of the above
Pregunta 3
Pregunta
How much time does it take for UPS to make a Call Out?
Respuesta
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30 mins
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60 mins
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90 mins
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45 mins
Pregunta 4
Pregunta
When can we put case on SADC customer Hold?
Respuesta
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When part is not available
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When customer is not responding
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When customer asked for different SW/MW
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None of the Answers
Pregunta 5
Pregunta
If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
Respuesta
-
Next Flight Out
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NBD Delivery
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Carrier express
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Any one of the above depending on the scenario
Pregunta 6
Pregunta
What is OMC Stands for?
Respuesta
-
Operation Management Center
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Overall Management Center
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Open Managed Center
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Organisational Management Center
Pregunta 7
Pregunta
Which tool do we use during BCP for part ordering?
Respuesta
-
EXPO
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Easitool
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E-Service
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None of the above
Pregunta 8
Pregunta
If Unisys CE calls to order additional parts different from the original , what do we do?
Respuesta
-
Order the part as requested by the CE
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Connect the call to L1 and ask him to recommend / validate the requested part
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Ask more clarifying questions
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None of the above
Pregunta 9
Pregunta
Reason for a Call out is to be done is?
Respuesta
-
To assist the CE with the part delivery
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To request UPS to open an FSL for parts pick up by CE during AOH
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To request technical assistance
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None of the above
Pregunta 10
Pregunta
If we get a call from customer for part ordering?
Respuesta
-
Siting Customer Satisfaction proceed to order the part.
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Transfer the call to CSC L1 for troubleshooting / validation of the requested part.
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Reach Floor support team/SME for advice.
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None of these options
Pregunta 11
Pregunta
Which tool allow us to confirm inventory?
Respuesta
-
EXPO
-
Part Surfer
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Material Research
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Check Availability option in SFDC
Pregunta 12
Pregunta
what is the right format to set up a Generic order?
Respuesta
-
Vendor/ Part number / description
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Part / Vendor /description
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Part Number only
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Part description only
Pregunta 13
Pregunta
To get an update status on an order which of the following info should be used?
Respuesta
-
Logistics ID
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Case Number
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Job number
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All of above
Pregunta 14
Pregunta
BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
Respuesta
-
3:33
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2:22
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1:11
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5:55
Pregunta 15
Pregunta
Which of these not true for a Site Resident CE case ?
Respuesta
-
Resident CE always log the case
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Customer can be point of the case
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Case processing doesn't require Block 1 norms
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OC team creates the Task
Pregunta 16
Pregunta
Who is the counter part of Sabya in the Alpharetta OC Team?
Respuesta
-
Ken Batt
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David Ruiz
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Nishant CA
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Mike Mero
Pregunta 17
Pregunta
EXPO supports how many parts per order?
Respuesta
-
3
-
4
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5
-
7
Pregunta 18
Pregunta
Federal Account Tasks can be identified by?
Respuesta
-
Looking at Region and District in the task
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Looking at the SDI
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Looking for the required info in POA
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None of these options
Pregunta 19
Pregunta
CE No Show during OOH will be handled by?
Respuesta
-
OMC Team
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GFO Team
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OC Team
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Available Duty Manager
Pregunta 20
Pregunta
For the US postal code 98802 which FSL would be the closest one?
Respuesta
-
C2GR
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C2EV
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C2EZ
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None of these options
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