Question 1

Socialization is a process of adaptation that takes place as individuals attempt to learn the values and norms of work roles.

Answer

true

Question 2

Socialization can be conceptualized as a process made of two phases:  encounter and metamorphosis.

Answer

true

Question 3

Metamorphosis is complete when the new employee becomes comfortable with the organization and their work teams.

Answer

true

Question 4

New-employee orientation is the system of sharing meaning within the company that determines how employees act.

Answer

true

Question 5

Research suggests that only employees with management potential can be developed.

Answer

true

Question 6

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

Answer

true

Question 7

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Answer

true

Question 8

Employee training focuses on an employee’s future personal growth.

Answer

true

Question 9

Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

Answer

true

Question 10

Simulation training typically involves some major emotional and physical challenge, such as, white-water rafting or mountain climbing.

Answer

true

Question 11

Organization development facilitates system-wide change in an organization.

Answer

true

Question 12

Leadership plays a minor role as an organization moves to become a learning organization.

Answer

true

Question 13

Post-training performance methods evaluate training programs based on how well employees can perform their jobs after training.

Answer

true

Question 14

It is easy to evaluate a training program that teaches managers better communication skills.

Answer

true

Question 15

The bulk of cross-cultural training is language training.

Answer

true

Question 16

It is important for managers to recognize that no performance appraisal system is perfect.

Answer

true

Question 17

Wherever performance evaluations are conducted, a particular structure must be followed. This structure exists to facilitate documentation that often allows for quantifiable evaluation.

Answer

true

Question 18

The primary purpose of performance appraisal systems is to let employees know their pay raises.

Answer

true

Question 19

There are two main constituencies in the performance management system:  employees and supervisors.

Answer

true

Question 20

About 50% of all U.S. organizations use some form of performance evaluations.

Answer

true

Question 21

Research finds that more than 90% of all U.S. organizations evaluate employees more than once a year.

Answer

true

Question 22

EEO laws require performance appraisal systems be objective, job related, reliable, and valid, as they are used for promotion or termination.

Answer

true

Question 23

The appraisal process begins with establishment of performance standards in accordance with the organization’s strategic goals.

Answer

true

Question 24

The fourth and last step of the appraisal process is to compare actual performance with standards.

Answer

true

Question 25

The major advantage of the forced-choice appraisal method is the appraiser does not know the “right” answers; hence bias and distortion are increased.

Answer

true

Question 26

The performance method that selects one job trait, and then compares each employee in a group with the others is the group order ranking method.

Answer

true

Question 27

Given that personality plays a major role in appraising performance, evidence suggests that training appraisers does not make them more accurate raters.

Answer

true

Question 28

Central tendency is a factor that distorts performance appraisals.

Answer

true

Question 29

A major advantage to absolute standards is that they tend to be biased by positive leniency; that is, evaluators lean toward packing their subjects into the high part of the rankings.

Answer

true

Question 30

When evaluators rate other people in the same way that the evaluators perceive themselves, they make a halo error.

Answer

true

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