7076624
Descripción
Test por Brianne Wright, actualizado hace más de 1 año
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Creado por Brianne Wright
hace más de 7 años
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Pregunta 1
Pregunta
What is the purpose of the AppExhange? Choose 2 answers
Respuesta
-
partners can download accounts and contacts to collaborate on sales deals
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admins can download and customize pre-built dashboard and reports
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customers can share and install apps published by Salesforce partners
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support users can install the Service Cloud console custom app
Pregunta 2
Pregunta
Which level of access can be set when sharing a document folder with users? Choose 2 answers
Respuesta
-
read/write/create/read-only
-
read/write
-
read/write/create/delete
-
read-only
Pregunta 3
Pregunta
Which of the following is NOT a standard object?
Respuesta
-
contract
-
sale
-
opportunity
-
campaign
Pregunta 4
Pregunta
What is an option when customizing a report? Choose 3 answers
Respuesta
-
add a gauge component
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add a filter
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summarize fields
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schedule a refresh time
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add a grouping
Pregunta 5
Pregunta
What will occur when a system admin creates a dynamic dashboard?
Respuesta
-
the dashboard refreshes automatically whenever the underlying data changes
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the dashboard automatically send an email when the underlying data changes
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the dashboard component resizes based on the device used to view it
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the data displayed varies based on the user viewing the dashboard
Pregunta 6
Pregunta
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?
Respuesta
-
change the login IP ranges
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unlock the user
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view the login history
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reset the password
Pregunta 7
Pregunta
The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Respuesta
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lookup filter
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lookup relationship
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formula
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hierarchical relationship
Pregunta 8
Pregunta
What action is possible with a workflow task? Choose 2 answers
Respuesta
-
a task can be assigned to a Chatter Free user
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a task can be tracked in the activity history
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a task can be reused in multiple workflow rules
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a single task can be assigned to multiple users
Pregunta 9
Pregunta
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Respuesta
-
record currency
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personnel currency
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corporate currency
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active currency
Pregunta 10
Pregunta
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
Respuesta
-
create the workflow rule on opportunity object
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create an auto-response rule based on the opportunity amount
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create a validation rule that evaluates the account rating
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create an escalation rule based on the opportunity amount
Pregunta 11
Pregunta
Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Respuesta
-
multi-select picklists
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record types
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roles
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page layouts
Pregunta 12
Pregunta
Permission set to User is a ___ to __ relationship
Respuesta
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one, one
-
one, many
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many, one
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many, many
Pregunta 13
Pregunta
What is the purpose of the Service Cloud (customer) portal? Choose 2 answers
Respuesta
-
to provide Web Self Service by exposing Knowledge articles
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to share support reports and dashboard with high profile accounts
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to allow partners to access contact records for case collaboration
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to allow customers to log in and check the status of cases online
Pregunta 14
Pregunta
Which permission is required to convert a lead? Choose 2 answers
Respuesta
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"create" and "edit" access for leads, accounts, contacts, and opportunities
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"transfer" access for leads, accounts contacts, and opportunities
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"convert leads" profile permission
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"import leads" profile permission
Pregunta 15
Pregunta
What can users do with Mobile Lite? Choose 2 answers
Respuesta
-
view/create/edit/delete accounts, contacts, and opportunities
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search for records that were not previously downloaded to a mobile device
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view/create/edit/delete custom objects
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view campaign and manage campaign members
Pregunta 16
Pregunta
Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cares and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
Respuesta
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modify the standard profile currently shared by both teams
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assign the facilities team to a new role in the hierarchy
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configure field level security on the new object for the facilities team
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create a custom profile for users on the facilities team
Pregunta 17
Pregunta
When importing data, what happens if some records do NOT meet the data validation criteria?
Respuesta
-
import process ignores the data validation criteria
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import process fails only for the records with invalid data
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import process requires user authorization to import the invalid records
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import process aborts when it encounters the first invalid record
Pregunta 18
Pregunta
Which field type can be used as an external ID? Choose 3 answers
Respuesta
-
number field
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email field
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formula field
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text field
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url field
Pregunta 19
Pregunta
Universal Container has two business groups, products and services. Both groups will be using (?) to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers
Respuesta
-
create two sales processes
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create two record types
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create permission sets
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create two page layouts
Pregunta 20
Pregunta
What should a system admin consider when deleting a custom field? Choose 3 answers
Respuesta
-
existing field values must be transferred to a new custom field
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field must be removed from page layouts after being deleted
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field values should be archived before a field is deleted
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deleted fields and values can be restored from the recycle bin within 15 days
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fields used in workflow and assignment rules cannot be deleted
Pregunta 21
Pregunta
How can a system admin grant users access to dashboards? Choose 2 answers
Respuesta
-
create and share data categories
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designate running users
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share folders with public groups
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share folders with roles
Pregunta 22
Pregunta
What does a custom report type determine? Choose 2 answers
Respuesta
-
the field that can be used as columns when building a report
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the report format of the resulting report
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the objects that are available when building a report
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the custom summary formulas displayed in a resulting report
Pregunta 23
Pregunta
A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed staged. Which data validation tool can be used to accomplish this? Choose 2 answers
Respuesta
-
workflow approvals
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record types and read-only page layouts
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data validation rules
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formula fields
Pregunta 24
Pregunta
Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers
Respuesta
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admins can assign a password to a set of users
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admins can customize the message sent to locked-out users
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admins can enforce all numeric password policy
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admins can reset passwords for all users at once
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admins can grant users the "password never expires" permission
Pregunta 25
Pregunta
Match the automation rules with the order in which they are processed:
1.
2.
3.
4.
escalation rules
assignment rules
validation rules
workflow rules
Respuesta
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1. assignment rules 2. validation rules 3. workflow rules 4. escalation rules
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1. validation rules 2. assignment rules 3. workflow rules 4. escalation rules
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1. validation rules 2. workflow rules 3. assignment rules 4. escalation rules
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