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The role of individuals and managers

ethics and ethical decision-making is ultimately down to individuals, and therefore the direct impact of CSR will likewise be driven by individuals

When individuals are placed in any position of responsibility, such as becoming a manager or director, they may face a personal dilemma if their personal ethics is not in agreement with the actions and decisions that are expected of them within the organisation.

ALTERNATIVE ACTIONS AVAILABLE:

make the decision in line with the organisational expectations and live with the personal dilemma

try to change the organisational expectations

ensure that the differing views or opinions are documented as appropriate

leave the business because of the clash of ethics

if the organisation is perceived as going against legal or social norms, it might be necessary to consider whether to inform stakeholders and others through a whistleblowing approach.

Gary Hamel

we only ever have a certain level of control and influence over the employees of an organisation, and ultimately the values in the organisation will be based upon how people both respond and are seen to respond.

- An employee operating at the obedience level only will display very different attributes to an employee operating through a passion for the organisation