Telephoning

Telephoning

1. Caller

   • Is Mr./Ms. available, please?
     • Could I speak to Mr. / Ms.?
       • Hello, I'd like to speak to...

2. Operator

   • Could you just hold the line, pls?
     • I'll check if she/he is in available...
       • May I pass on the message?

3. Asking for clarification

   • Could you say that again please?
     • Do you mean?
       • In other words..

4. Leaving messages

   • Ok. please tell him/her that...
     • I'll pass on the message as soon as
       • May I leave a message, please?

5. Apologizing

   • What seems to be the problem?
     • I'm terribly sorry about that
       • I'll make sure it won't happen again