Copiar y Editar

Basic Call Flow

Descripción

L2
Linedys Torres
Mapa Mental por Linedys Torres, actualizado hace más de 1 año
Linedys Torres
Creado por Linedys Torres hace alrededor de 3 años
307
0
0

Resumen del Recurso

Basic Call Flow
  1. Introduction: CL - Read the prompt on LINC
    1. Ask: IS your customer with you or do you need me to call them for you?
      1. With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
        1. Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
          1. CLOSING THE CALL: Offer further services,
            1. CL needs more services ? repeat the process of Introduccing yourself to the LEPP
              1. CL says NO: " Thank you for using our services."
          2. Dial Out: Ask for the Name of LEPP, Phone Number, How would the client like to be introduced, If they want to leave a voicemail.
            1. LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
              1. Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
                1. CLOSING THE CALL: Offer further services,
                  1. CL needs more services ? repeat the process of Dial Out
                    1. CL says NO: " Thank you for using our services."
            2. Ask billing questions if any
            Mostrar resumen completo Ocultar resumen completo

            ¿Quieres crear tus propios Mapas Mentales gratis con GoConqr? Más información.

            Similar

            Explorar la Librería