EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE

1. THEORIES

   • Mayer & Salovey
     • FOUR ELEMENTS to EI
       • 1. Identifying emotions
         • the ability to perceive emotions in self and others
           • as well as in objects and art
       • 2. Using emotions
         • the ability to use and generate emotions
           • to communicate
           • or employ them in creating or thinking
       • 3. Understanding emotions
         • the ability to understand emotional information
           • how emotions progress and combine
           • to reason about the emotionsl
       • 4. Managing emotions
         • ability to regulate emotions in self and others
           • so as to promote personal growth and understanding
   • Daniel Goleman
     • 1. Personal competence model
       • RECOGNISING
         • personal emotions
         • strengths
         • limitations
         • capabilities
         • impulses
         • resources
       • E.I. RELIES ON
         • self-confidence
         • self-management
         • conscientiousness
         • initiative
         • adaptability
     • 2. Social competence model
       • INVOLVES
         • social awareness
         • empathy
         • recognising & meeting client needs
         • developing others' abilities
         • leadership
         • influence and persuasion
         • conflict management
         • teamwork

2. LEARNING E.I.

   • Motivation, Resilience, and conscientiousness are hardest traits to learn
   • use training that demands and develops each person's traits to the full
     • and develop coping strategies
       • minimise impact of personal limitations