"The Toyota WayUsing Operational Excellence as a Strategic Weapon"

"The Toyota WayUsing Operational Excellence as a Strategic Weapon"

1. Toyota first caught the world s attention in the 1980s

   • Japanese cars were lasting longer than American cars and required much less repair.

2. Today Toyota is the third-largest auto manufacturer in the world, behind General Motors and Ford

3. What is the secret of Toyota s success?

   • The incredible consistency of Toyota s performance is a direct result of operational excellence.
   • Tools and quality improvement methods
     • just-in-time, kaizen, one-piece flow, jidoka, and heijunka

4. Toyota Production System is Toyota s unique approach to manufacturing

   • Lean Manufacturing, five steps
     • 1. defining customer value 2. defining the value stream 3. making it flow 4. pulling from the customer back 5. striving for excellence.
   • Taiichi Ohno founder

5. The Toyota Supplier Support Center (TSSC)

   • It is a form of Toyota helping de U.S. companies

6. Lean Company X

   • Best-practice example

7. 14 Management Principles