English for check-in agent

English for check-in agent

1. Introduction to online course

   • Forum
   • Tasks
   • Glossary
   • Tests

2. Meeting. Greeting. Boarding.

   • Good morning/afternoon/evening, Sir/Madam.
   • How can I help you? / Can I help you?
   • Can I see your boarding pass, please?
   • Welcome to the bus.
   • Keep the hand-hold, please.
   • Take care of your children, please.
   • Thank you.
   • Have a nice flight! / Enjoy your flight!

3. Seat assignment

   • Is a window seat fine for you?
   • May I see your passport, please?
   • What is your final destination?
   • Would you prefer a window or an aisle seat?
   • Let me check.
   • Do you have any luggage to check in?
   • Do you have any hand luggage?

4. Check in details

   • Where are you flying to today?
   • Here you are.
   • Are you checking any luggage?
   • Would you prefer an aisle seat or a window seat?
   • Here’s your boarding pass.
   • Your flight boards at gate number ten.
   • Have you already checked in online?

5. Hand luggage check-in

   • Do you have hand luggage?
     • How many bags do you have?
   • Could you check the size of your bag over there, please?

6. Checked-in luggage

   • How many bags do you have with you today?
   • Please put it on the scale.
   • How many bags do you check in?
   • Your luggage is too heavy.
   • You have to pay an extra charge. / You should pay excess luggage fee.
   • You can take some thing out.
   • I am afraid one of your bags is overweight.

7. Directions

   • Where is ...?
     • It is over there.
     • It is on the ground / first floor.
     • It is in the corner.
     • It is on your right / left.
     • It is next to ...
     • It is behind ...
     • preflight inspection / checkpoint
       • accessible toilet
       • boarding gate
       • VIP lounge
       • check-in desk number 6

8. Consolidation & Final Test