Chapter 17 - Management Information Systems

Chapter 17 - Management Information Systems

1. Explain what is meant by an MIS (4)

   • Transforms large amounts of data from DPS into useful information for the business to be managed effectively Uses data from internal and external sources

2. 3 levels

   • Operational - short term
   • Tactical - medium term
   • Strategic - long term

3. Main features of an MIS

   • Provides management reports required to manage an organisation effectivly. Aggrates information from internal and external sources. Provides financial analysis /business modeling

4. Advanatages of real time processing

   • No risk of double booking as record booking prevents same record being updated by 2 people. Instant feedback confriming order has been booked

5. Describe how MIS would help in airline situation

   • Operational - Flight level using number of seats booked on flight to detremine seating arrangment
   • Tactical - Multi filght or route level using passenger levels to determine price levels or special deals
   • Strateigc - High level using passenger statistic to decide on new flight paths or new aircraft

6. internal source of information the libraries could use

   • Recommended reading lists so that relevant books are available for students
     • Already stocked books so no unnecessary ones added

7. external source of information the libraries could use

   • Current booklists of publishers/distributors of ICT books . . . so they know who to order the books from/obtain the best prices
     • Booklists of similar ICT courses at other universities . . . so that the university can compete effectively