ADR: Verbal Communication Mind Map

ADR: Verbal Communication Mind Map

1. Manifest Content

   • the actual words being spoken
   • Clarity: speaking to be understood
   • blaming: accusatory statements, escalate conflict and generally make things worse
   • future focus: "how can we make sure this never happens again?"

2. Delivery

   • how you speak. Affects how your message will be received
     • Speed: standard conversational pace
       • tone: emphasize key parts , capture attn. of other party
         • articulation: helps with comprehension. Proper articulation aids in being perceived as credible

3. Reaction

   • be aware of your audience and their reaction to your statements
     • self monitoring- monitoring the reaction of the other party and changing your statements accordingly to get a favourable outcome

4. Latent content

   • non verbal cues that aid in interpretation (body language)