Active Listening

Active Listening

1. 5 Stages

   • Receiving
     • Seeing/hearing information
   • Attending
     • Devoting attention to info received
   • Understanding
     • Interpreting info by comparing with past knowledge
   • Responding
     • Verbal or nonverbal communication of one's attention or understanding
   • Recalling
     • Remembering information received

2. 5 Functions

   • Comprehend
     • Listening to understand info presented
   • Support
     • Suspending judgment to listen without evaluation
   • Analyze
     • Carefully evaluating and judging the info received
   • Appreciate
     • Enjoying sights/sounds you experience and then responding with appreciation
   • Discern
     • Focus on distinguishing specific bits of info from one another

3. Mental Bracketing

   • Setting aside irrelevant thoughts to better focus on the interaction at hand

4. Feedback

   • Verbal
     • Paraphrasing
       • Summarizing one's comments after they finish speaking.
     • 5 Functions
       • Sharing Meaning
       • Shaping thought
       • Performing action
         • 5 Speech Acts
           • Representative
           • Directive
           • Commissive
           • Expressive
           • Declarative
       • Naming
       • Crafting Convos
   • Nonverbal
     • 5 Functions
       • Express Meaning
       • Convey Emotion
       • Present Self
       • Manage Interactions
       • Define Relationships
     • Gestures
       • Emblems
       • Illustrators
       • Regulators
       • Adaptors
     • Immediacy
     • 5 Types of Touch
   • Back-channel cues
     • Verbal/nonverbal cues signaling info has been understood.

5. Language

   • Symbolic
   • Governed by rules
     • Constitutive
       • Define usage of words - ACCORDING TO CULTURE
     • Regulative
       • Define meanings of words - ACCORDING TO VOCAB
   • Flexible
   • Cultural
     • High context
       • Relies on knowing CULTURAL CUSTOMS
     • Low Context
       • Relies on DIRECT USAGE OF WORDS
     • SAPIR-WHORF
       • Structure of a language greatly influences values and behaviors of culture in which spoken
   • Evolving