Effective Communication Styles

Effective Communication Styles

1. 1) Verbal Communication

   • Communication is done through word of mouth/piece of writing
   • Objective is to have receiver understand message and provide feedback
   • Two Types of Verbal Communication
     • (i) Oral Communication
       • Spoken words
       • Face-to-face conversations
       • Speech
       • Video
       • Radio
       • Influenced by pitch, volume, speed and clarity of speech
       • Advantage of Oral communication
         • Quick feedback (instant response)
     • (ii) Written Communication
       • Written signs/symbols
       • Printed/hand written
       • Email
         • Letter
           • Report
             • Memo
       • Influenced by vocabulary/grammer used, writing style, precision and clarity of language used
       • Most common form of communication in businesses
         • emails
         • Letters
         • Reports
         • Bulletins
         • Job Descriptions
         • Employee manuals
       • Advantages of Written Communication
         • Can be edited/revised many times before it is sent
         • Provides a record for every message sent
         • Can be saved for later study
         • Gives receiver time to understand and send appropriate feedback

2. 2) Non-Verbal Communication

   • Wordless messages
   • Involves
     • Gestures
     • Body Language
     • Posture
     • Tone
     • Facial expressions
   • All about the body language and appearance of the speaker
     • Appearance
       • Hair
       • Clothes
       • Smell
       • Surroundings
     • Sounds
       • Tone of voice
       • Volume
       • Speed
     • Body Language
       • Facial expressions
       • Gestures
       • Posture

3. Communication is the process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals writing or behaviour