Motivation and Resistance

Motivation and Resistance

1. Reasons for Resistance

   • Personal:
     • self-interest, lack of trust, misunderstanding of change, low tolerance of change
   • Organisational
     • Technical, political, cultural

2. 1. Motivating Change

   • Creating Readiness
     • sensitise orgs to change pressure
     • reveal discrepencies
     • convey positive change expectations
   • Overcoming resistance
     • empathy & support
     • communication
     • participation & involvement

3. 2. Creating a Vision

   • stable core ideology
   • constructing envisioned future
   • provides valued direction

4. 3. Developing Political Support

   • assessing change agent's power
   • identifying key stakeholders
     • different tools
   • influencing stakeholders

5. 4. Managing Transition

   • creating plan for activites
   • commitment plannin
   • change management structures
   • learning
   • without this - difficultly functioning change

6. 5. Sustaining Momentum

   • providing resources for change
   • developing new competencies & skills
   • reinforcing new behaviours
   • staying the course

7. Implications for Managers

   • Recognise gap between change announcement and employee reactions
   • Different people will progress at different rates/ways
   • Change managers need to experience it at the same time as employees

8. Readings

   • Kotter's 8 steps
   • Ford & Ford
     • Resistance is good feedback