Uses of ICT in the Catering Industry 1.13

Uses of ICT in the Catering Industry 1.13

1. Reservation systems-

   • A customer can ring or email a central reservation number/email address and a room can be booked for any hotel in the group.
     • Can book a room anywhere in that group
     • A customer can email or ring a central reservation address or number
     • Used by Hotel Groups

2. Management system-

   • Room reservation, guest billing, guest history.
     • Used for room reservations
       • And guest history
       • And guest billing
   • Events Management
     • Computers used when planning, organising and running large events
       • Data used can be stored and used in simular future events

3. Electronic point of sale (EPOS)-

   • A number of machines are linked to a central computer. Guests can order from the bar, restaurant or shop. All transactions are passed through a central computer for bills to be generated automatically.
     • Electronic Point Of Sale
     • A number of machines linked to a central computer
     • Then bills are generated automatically
     • Customers can order from different sections of the establishment (bar, restaurant)
     • All transactions passed to the central computer

4. Stock control system-

   • These hold details of suppliers. They generate orders automatically when stock level fall
     • Holds details of suppliers
     • Hold detailed records of stock issued and current prices of stock held
     • Generate orders automatically when stock levels fall

5. Food and beverage management systems-

   • A database of recipes, quantities needed , ingredients codes etc.
     • Big database of recipes, quantities needed
     • Ingredient codes and also tax codes

6. Dietary analysis programs-

   • Nutritional analysis of menus, recipes and ingredients.
     • Nutritional Analysis Programmes
     • Companies can include nutritional information on menus
     • People on special diets (hospital patients)