Ch. 6 Quiz

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How words work

Words are symbols

Words are arbitrary

Words are culture - bound

The Power of Words

Words create perceptions

Words influence thoughts

Words influence actions

Words affect and reflect culture

Words make and break relationships

How to manage misunderstandings

Be aware of missed meaning

Be clear

Be specific

Be aware of changes in meaning

Be aware of polarizing either - or extremes

Be unbiased

How to use words of support

Describe your feelings, rather than evaluate behavior

Solve problems rather than control

Be genuine rather than manipulative

Empathize rather than remain detached

Be flexible rather than rigid

Present yourself as equal rather than superior

How to Apologize

How to be Assertive

Describe

Disclose

Identify effects

Be silent

Paraphrase