Patron says, “I think I have court today. Can you look at my papers and tell me where to go?”
Direction
Information
Assistance
Resource Referral
Substantive Self Help
Member responds, “Come with me. I can show you where your courtroom is.”
Member responds, “You want information on immigration? Let’s sit at this computer, and look for some answers.”
Member responds, “There is a family law help desk on Wednesdays at 10am in room 107.”
Patron says, “Where is the bathroom?”
Member responds, “You want to file an uncontested divorce. We can look up the steps on this website.”
Patron says, “I need documents for a name change. Where can I get them?”
Member responds, “That’s in the law library. Do you want me to walk with you?”
Member responds, “You’ve filled out this fee waiver. Let’s go file it.”
Patron says, “Where is the courtroom 305?”
Patron says, “Where is the Vital Records office?”
Member responds, “The help desk said they couldn’t help you? You can try to find a lawyer through this referral program.”
Patron says, “Can I get my marriage license in this building?”
Member responds, “Let me walk you to the elevators.”
Member responds, “This is a legal aid organization’s phone number. You can call them for more help.”
Member responds, “Ok. Let’s sit down and fill out this form.”
Patron says, “I missed my court date. Where do I go?”
Member responds, “It’s a little confusing to get to that office from here. I’ll walk with you.”
Patron says, “How do I get to the clerk’s office?’
Member responds, “If you go to IllinoisLegalAid.org, you can find more information about evictions.”
