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CMIS 351 Lesson 6 Competitive Advantage and Business
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- 1How organizations gain competitive advantage through IS?-IS makes primary and support activities in organization more productive than competitors
-increased productivity = more effective/efficient business processes - 2How functional systems relate to value chain-value chain consists of primary and support activities
-organizational processes involve primary and support activities (also called business functions)
-functional systems facilitate the work of business functions
Primary activities
-Operations Systems and Manufacturing Systems - inbound logistics, operations/manufacturing, outbound logistics, service and support
-Sales Systems - marketing and sales
Support activities
-HR systems - human resources
-Accounting systems - accounting and infrastructure - 3Basic types of functional systems1. functional silos: inter-related but designed to work independently of one another
2. cross-functional systems: operate across departmental boundaries
3. inter-organizational systems: cross-functional systems used by two or more related companies - 4Problems associated with functional systems-operate in isolation
*data duplication (each application has own database)
*potential lack of data integrity
-business processes disjointed across functions
*produces lack of integrated enterprise info
-inefficient decisions based on limited knowledge
-increased costs to organization - 5How industry standard best practices support cross-functional systems-industry standard processes: built into business applications from companies such as Oracle and SAP
-when organization licenses cross-functional software, primary benefit is inherent processes in software
-licensing integrated application saves time, expense, and agony of process design
-enables organization to benefit immediately from tried and tested cross-departmental processes - 6How ERP and CRM relate to business processesERP:
-integration of all organization's principal processes
-supports all primary business processes as well as human resource and accounting support processes
-integrates sales, order, inventory, manufacturing, customer service, human resources, accounting, and other activities
CRM:
-maintains data about customers and all interacting with organization
-supports business processes of attracting, selling, managing, delivering, and supporting customers - 7E-commerce and supply chain managementSCM:
-inter-organizational systems that enable companies to efficiently handle flow of goods from suppliers to customers
-supply chain: network of organizations and facilities that transforms raw materials into products delivered to customers
E-commerce
-dramatically reduced costs of buying and selling
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- El usuario ha eliminado su información de asignaturas Fichas sobre CMIS 351 Lesson 6 Competitive Advantage and Business, creado por Usuario eliminado el 31/03/2021.
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- Usuario eliminado · mar 2021
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- 31 mar 2021
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- Creado por Adriana Vincelli-Joma · 19 dic 2019
- Copiado por Adriana Vincelli-Joma · 31 mar 2021
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