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Preguntas del test (42)
1Listening is defined as
- A the process of receiving and responding to others' messages.
- B the physical ability to hear sound.
2A negative listening response in which the listener tells the speaker what he/she should do is called
- Aadvising
- Bsupporting
3A positive listening response in which the listeners rephrases what the speaker has said is called
- A
paraphrasing - Banalyzing
- A
4List types of counterfeit questions
- A a question based on unchecked assumptions
a question that implies the correct answer
a question that traps the speaker - Ba question that seeks clarification from the speaker
- A a question based on unchecked assumptions
5List components of listening
- ASpeaking
- BReading
- CWritting
- DAll of the above
6List poor listening habits
- AGap filling
- BAggressive
- CInsulting
- DAmbushing
- EAll the above
7Emotional intelligence is
- Athe ability to understand and manage one's own emotions and to be sensitive to others' feelings.
- B knowledge of what emotions are and what causes them in a human being
8List things that can result in emotional baggage
- Aloss of job
- Bloss family member
- Closs of income
- Dall the above
9In order to minimize debilitating emotions, you should
- A4 steps for minimizing debilitative emotions 1.Monitor Your Emotional Reactions
2.Note the Activating Event
3.Record you're Self-Talk
4.Dispute Your Irrational Beliefs - Ball the above
- A4 steps for minimizing debilitative emotions 1.Monitor Your Emotional Reactions
10The fallacy of should occurs when people
- Arefuse to take responsibility for their own feelings.
- B
insist that the world behave the way they want it to.
- Arefuse to take responsibility for their own feelings.
11The fallacy of approval is the belief that
- A other people must always approve of you.
- B
everyone should always approve of what everyone else is doing.
- A other people must always approve of you.
12The fallacy of helplessness is the belief that
- Aforces beyond our control determine satisfaction in life.
- B
women feel helpless when presented with serious challenges.
- Aforces beyond our control determine satisfaction in life.
13Which of these is NOT a guideline for expressing emotions?
- A
Choose the best language - B Share only one emotion
- A
14List components of listening
- Ahearing, attending, understanding, remembering, responding
- Ball of the above
15In Knapp's Model of Relational Stages, which of these is a normal part of relational maintenance?
- A Differentiating
- B
Experimenting
- A Differentiating
16The Connection--Autonomy dialectic deals with
- A
our desires to be close to someone else and independent at the same time. - B
our desires for things to be both predictable and unpredictable.
- A
17List types of dialectical tensions
- AConventionality--Uniqueness
You Answered
Predictability--Novelty
Openness--Closedness - Ball the above
- AConventionality--Uniqueness
18The social tone of a relationship is known as the
- A communication climate.
- B
sphere of influence.
- A communication climate.
19A disconfirming response says that
- Athe other person is not valued.
you are more important than the other person.
the other person is not worth listening to.
- Ball the above
- Athe other person is not valued.
20List types of confirming messages
- Arecognition
- Bm
21Endorsement means that a person
- Aagrees with the other person or validates his opinion in some way.
- B
talks positively about another person to others
- Aagrees with the other person or validates his opinion in some way.
22An impervious response
- Am
- Bfails to acknowledge the other person at all
23An incongruous response
- Apresents conflicting verbal and nonverbal messages.
- B
changes the subject from what the other person was talking about.
- Apresents conflicting verbal and nonverbal messages.
24Gibb uses the term strategy to characterize message in which speakers
- A
hide their ulterior motives.
- B
think before they speak.
- A
25Another word for Gibb's category of neutrality would be
- A
indecisiveness. - B indifference.
- A
26List strategies for transforming a negative communication climate
- AGuess about specifics.
Agree with the truth.
Paraphrase the speaker's ideas. - Ball the above
- AGuess about specifics.
27In the definition of conflict, an expressed struggle means that
- Aeveryone involved knows that some disagreement exists.
- B
the people involved are able to state clearly what the problem is.
- Aeveryone involved knows that some disagreement exists.
28Interdependence means that
- A
people do not depend on each other. - Bpeople are dependent on each other.
- A
29In the definition of conflict, the idea of incompatible goals means that
- Athe parties involved do not think they can both achieve their goals.
- B
the parties involved do not have the same goals.
- Athe parties involved do not think they can both achieve their goals.
30A functional conflict is one that
- A
allows each person to use his/her own conflict style - Bachieves the best possible outcome.
- A
31The conflict style that is categorized as Lose/Win is called
- A
Accommodation.
- B
Avoidance.
- A
32Collaboration consists of the following steps:
- A1. Define your needs
2. Share your needs with the other person.
3. _________________________
4. Generate possible solutions
5. Evaluate the possible solutions
6. Implement the best solution
7. Follow up the solution - BListen to the other person's needs.
- A1. Define your needs
33List the "four horsemen" of conflict
- ACriticism
Defensiveness
Stonewalling - Bm
- ACriticism
34Conflicts that deal with content that is viewed as right or wrong are called _____________ conflicts.
- Avalue
- B
serial
- Avalue
35A __________________ is an unacknowledged repeating pattern of interlocking behavior.
- Aconflict ritual
- B
repetitive conflict
- Aconflict ritual
36A voluntary relationship that provides social support is a
- Afriendship
- Bn
37A system with two or more interdependent people who have a common history and a present reality is a
- A family.
- Bdres
38List guidelines for maintaining a friendship
- AProvide a listening ear.
- B b
39A ___________________ type of family would emphasize obedience to authority and discourage sharing thoughts and feelings.
- A
protective - Bissez-faire
- A
40The Connection--Autonomy dialectic in a family is particularly challenging
- Aas children grow to be adults.
- Bn
41List strategies for maintaining romantic relationships
- ATalking directly about the relationship and your personal needs and concerns
Helping one another take care of life's chores and obligations
Keeping things pleasant and avoiding criticism - Ball the above
- ATalking directly about the relationship and your personal needs and concerns
42List types of friendships
- A Low Obligation vs. High Obligation
Informal vs. Formal
Low Disclosure vs. High Disclosure
Short Term vs. Long Ter - Ball the above
- A Low Obligation vs. High Obligation
Información
- Descripción
- Test sobre Sin título, creado por edwinaculley el 05/12/2014.
- Autor
- edwinaculley
- Idioma
- English
- Visitas
- 2
- Valoración
- Aún sin valoraciones Valora este test