Test
Tier 1 - Base Evaluation Test
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Preguntas del test (29)
1Who can email audits from CAMS?
- AThe Store Manager Only
- BAnyone with Store Email Access
- CThe Store AA Only
- DHardlines Manager, Softlines Manager, Store Manager
- EDLPMs Only
2What VLAN does the Indyme Controller use?
- AData (111)
- BCredit (POS) (222)
- CFairway (112)
- DIP Camera (1010)
- EExtranet (555)
3If store iPhones can connect to DSG Free and pull Mail, it is unnecessary to connect it to Fairway.
- AVerdadero
- BFalso
4If a printer is printing but the store has an issue with it, its okay to tell them "If its printing, there is nothing else that I can do".
- AVerdadero
- BFalso
5Check all of the following that are applicable to a BAUD rate with a QL420 Printer.
- AVerify the IP Address is at the Correct Store in Avalanche
- BVerify that the device is pinging using Avalanche
- CChange the Server Address to DKHM0221/DKHM0222
- DPush One Update
- EPush Two Updates
6When submitting a Zebra Repair Order, it is unnecessary to include troubleshooting as long as the Vendor tab includes the date that you submitted the RO.
- AVerdadero
- BFalso
7When a store printer is physically broken, we order a new printer of the same model (if possible) from CompuCom if both warranties are expired.
- AVerdadero
- BFalso
8If an MCMD does not connect to Fairway and does NOT show in MobileIron, it MUST be sent back to the ITSD.
- AVerdadero
- BFalso
9If you cannot solve an issue initially, what should your first course of action be?
- ASearch for the answer (Templates, Knowledge Base, Tickets, SharePoint)
- BAsk another Tier 1 Agent
- CAsk Tier 2
- DAsk the Team Lead
- EEscalate the ticket to Tier 2
10If a kiosk is not connecting wirelessly to the network, what are possible causes of this issue? (Check all that apply)
- AThe store is potentially on Cell Backup, which would limit wireless connectivity
- BThe store's Heat Maps have a dead zone (do to an AP that is off/not working) in the area where the kiosk is
- CThe wireless adapter cord is broken
- DThe wireless adapter is disabled
- EThe kiosk is on the wrong VLAN
11If a kiosk is showing nothing on its display, in every case an email to StoreWorks is necessary
- AVerdadero
- BFalso
12What is the correct method of contacting StoreWorks?
- AEmail StoreWorks from your personal email, using the draft, CC'ing the IT Service Desk
- BEmail StoreWorks from the IT Service Desk email, using the draft
- CEmail StoreWorks from your personal email, using no draft, CC'ing the IT Service Desk
- DEmail StoreWorks from the IT Service Desk email, using no draft
13If a register is Off 12, its safe to assume that the network cable is bad
- AVerdadero
- BFalso
14If a register is Off 12, check all of the potential causes.
- AThe register is on the wrong VLAN
- BThe phone its plugged into (if it is), does not have Daisy-Chaining enabled
- CThe patch cable is bad
- DThe run from the wall port to the switch is unplugged
- EThe run from the wall port to the switch is bad
- FThe port on the mainboard of the register that is labeled "LAN" is damaged
- GThe "PC" port on the phone (if its plugged in there and not the wall) is damaged
- HPort A on the register is damaged
- IPort B on the register is damaged
15Lightning Fax supports faxes that are sent from the AA Email only.
- AVerdadero
- BFalso
16If the Lodge CSP Machine's Printer (00XXXDKCSP02) is setup as a network printer, what is its IP Address supposed to be set to?
- A10.X.XX.78
- B10.X.XX.67
- C10.X.XX.71
- D10.X.XX.93
17If troubleshooting is performed and not documented, its okay, as long we actually did the troubleshooting.
- AVerdadero
- BFalso
18After troubleshooting a Cisco Phone and we warrant a replacement is necessary, we order from CompuCom and close the ticket when the store receives the phone.
- AVerdadero
- BFalso
19Reseating a Daisy-Chained Register's Ethernet (from the register), then running a BCAN Interface Status is a way to see what port it is plugged into at the switch.
- AVerdadero
- BFalso
20What is the IP Address of the Play Network?
- A10.X.XX.168
- B10.X.XX.148
- C10.X.XX.158
- D10.X.XX.58
21If a user calls in for an update on a ticket, its okay to put "Store Called for Update" only in the Work Info.
- AVerdadero
- BFalso
22If a user is frequently locked out and you see a "Frequent Account Lockout" ticket already open, just unlock the user's account and tell them that there is an open incident.
- AVerdadero
- BFalso
23What are potential causes of a Frequent Account Lockout?
- AThe user is logged into a VM with an old password
- BThe user is logged into another PC with an old password
- CThere is a stored password (locally on the PC) that is constantly locking the user out
- DThe user's mobile device was not updated with their newest password (since their last pw change)
24Its okay to leave a high Master Ticket, open and in "Unassigned" over the weekend.
- AVerdadero
- BFalso
25(Usually) New Primary Servers are labeled "Host 01" and Old Primary Servers are labeled "Primary".
- AVerdadero
- BFalso
26Workforce Management can run on which of the below machines?
- AManager Workstations Only (1,2,3)
- BManager Workstations (1,2,3) & SFS PC
- CCSP Machines Only
- DAny PC That is NOT an Auto-Login
27When a register password is reset from the Cash Office, what is the default password?
- ASix 1's
- BSix 0's
- CSix 2's
- DThe word "password", in all lower case
28It is important to copy a Master Ticket, delete "MASTER" out of the title and relate as a "Duplicate Of" (if the email entails that relationship) BEFORE you save the ticket.
- AVerdadero
- BFalso
29Which store positions should automatically have a DS3 account associated with their DKS#? (Check all that apply)
- AStore Manager
- BHardlines Manager
- CSoftlines Manager
- DNone of the Above
Información
- Descripción
- Tier 1 - Base Evaluation Test
- Autor
- gstera
- Idioma
- English
- Visitas
- 107
- Etiquetas
- Valoración
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