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INMGT 325- Chapter 2 Quiz
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Preguntas del test (34)
1The essence of Crosby’s quality philosophy is embodied in what he calls the:
- AThe breakthrough sequence
- BQuality trilogy
- CDeming chain reaction theory
- DAbsolutes of quality management
2
Deming emphasized that knowledge is not possible without theory, and experience alone does not establish a theory.- AVerdadero
- BFalso
3
According to _____, the only performance measurement is the cost of quality, which is the expense of nonconformance and the only performance standard is “Zero Defects (ZD). ”- AIshikawa
- BDeming
- CCrosby
- DJuran
4
Improvements in operations are achieved by reducing the causes and impacts of variation.- AVerdadero
- BFalso
5
Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.- AVerdadero
- BFalso
6
Japanese scientists and Engineers established the Deming application prize in 1951 to recognize companies that show a high level of achievement in:- AQuality practices
- BDeveloping innovative products
- CHuman resource policies
- DVariation of production processes
7
Feigenbaum defined the term _____ as an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.- AQuality trilogy
- BBasic elements of improvement
- CTotal quality control
- DAbsolutes of quality management
8
Feigenbaum popularized the term _____, which described the portion of plant capacity wasted due to poor quality.- AExponential distribution
- BQuality trilogy
- CQuincunx
- DHidden factory
9
Which of the following was one of Crosby’s basic elements of improvement?- ASuboptimization
- BImplementation
- CVariation
- DAgility
10
Juran agreed with Deming’s policy which stated that fear can bring out the best in people.- AVerdadero
- BFalso
11
Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.- AVerdadero
- BFalso
12
Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?- AKaoru Ishikawa
- BPhilip B. Crosby
- CA.V. Feigenbaum
- DJoseph Juran
13
Dr. Ishikawa is best known for developing a popular quality improvement tool called _____.- AProcess capability index
- BCause-and-effect diagram
- CHistogram
- DU-chart
14
Which of the following terms refers to a device that illustrates a natural process of variation?- AHidden factory
- BQuincunx
- CSix sigma
- DBalanced scorecard
15
A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones. This is called _____.- AOrganizational engineering
- BOrganizational designing
- COrganizational structuring
- DOrganizational learning
16
Which of the following is the difference between Deming’s and Juran’s quality philosophy?- AJuran made top management commitment an absolute necessity.
- BJuran sought to improve quality by working within the system familiar to managers.
- CJuran demonstrated that quality management practices will save, not cost money.
- DJuran viewed quality as imperative in the future competitiveness in global markets.
17
Dr. Kaoru Ishikawa, a quality philosopher, advocated collecting and analyzing factual data using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total quality.- AVerdadero
- BFalso
18
The purpose of Deming’s _____ experiment is to show that people can and do affect the outcomes of many processes and create unwanted variation by “tampering” with the process, or indiscriminately trying to remove common causes of variation.- AFunnel
- BRed beads
- CQuincunx
- DHidden factory
19
The core of a QMS is focused on creating the goods and services that customers want.- AVerdadero
- BFalso
20
According to Peter Scholtes, a noted consultant, when people don’t understand systems:- Athey see the symptoms but not the deep causes of problems.
- Bthey are less likely to distinguish between fact and opinion.
- Cthey try to resist the process of change.
- Dthey don’t see events as individual incidents but assume it to be the combined result of several independent forces.
21
Dr. Kaoru Ishikawa, a quality philosopher, is best known for coining the phrase, "total quality control."- AVerdadero
- BFalso
22
Which one of the following Crosby’s basic elements of improvement means that the top management must take quality improvement seriously?- AVariation
- BImplementation
- CSuboptimization
- DDetermination
23
The ISO 9001 requirement for audits forces an organization to review its quality system on a routine basis.- AVerdadero
- BFalso
24
Unlike Deming, however, Juran proposed a major cultural change in the organization, and did not take up improving quality by working within the system familiar to managers.- AVerdadero
- BFalso
25
Improvements in operations are achieved by reducing the causes and impacts of variation.- AVerdadero
- BFalso
26
With regard to quality management systems, a quality ______ serves as a permanent reference for implementing and maintaining the system.- ATrilogy
- Bpolicy
- CMinute book
- DManual
27
Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:- AThe four steps to total quality control
- BA system of profound knowledge
- CBasic elements of improvement
- DAbsolutes of quality management
28
In Juran’s quality trilogy, the process of breaking through to unprecedented levels of performance is called:- AQuality control
- BQuality improvement
- CQuality leadership
- DQuality planning
29
In Juran’s quality trilogy, the process of meeting quality goals during operations is called:- AQuality planning
- BQuality leadership
- CQuality improvement
- DQuality control
30
A. V. Feigenbaum, a quality philosopher, promoted the use of quality costs as a measurement and evaluation tool.- AVerdadero
- BFalso
31
A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.- AVerdadero
- BFalso
32
The essence of Crosby’s quality philosophy is embodied in what he calls the:- AQuality trilogy
- BAbsolutes of quality management
- CDeming chain reaction theory
- DThe breakthrough sequence
33
According to Crosby, _____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.- AContinuous improvement
- BZero defects
- CBaldridge criteria
- DBreakthrough improvement
34
Which of the following is one of the key elements of Dr. Ishikawa’s quality philosophy?- APersonnel management is the entrance and exit of quality.
- BData with dispersion information are false data.
- CRemove the symptoms, not the root cause.
- DQuality begins with education and ends with education.
Información
- Descripción
- Quality Management
- Autor
- Kelly Jablonski
- Idioma
- English
- Visitas
- 906
- Etiquetas
- Valoración
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