Test
802 Exam Volume 1
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Preguntas del test (100)
1Which of the following BIOS boot methods allows a system to boot from a remote server?
- APXE
- BDVD
- CUSB
- DSATA
2Which of the following helps to prevent virus infections from USB flash drives?
- AStrong passwords
- BPassword protected screen savers
- CDisabling the guest account
- DDisabling the autorun
3Which of the settings MUST be configured in order to turn on a VoIP phone?
- APoE
- BFlow control
- CVPN
- DDuplex speed
4A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?
- AConfigure Wake-on-LAN for the NIC on the Work PC
- BConfigure a firewall exception on the Home PC
- CSwitch the Work PC network from "Work" to "Home".
- DDisable the Wndows firewall on the Home PC
5Which of the following security threats are MOST often delivered via email? (Select TWO)
- ARootkits
- BPhishing
- CShoulder Surfing
- DSocial engineering
- ESpam
6The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?
- AWindows Updates
- BTask Scheduler
- CEvent Viewer
- DPerformance Monitor
7A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control options would correct this?
- ASystem
- BDisplay
- CUser Accounts
- DFolder Options
8While configuring a new email application that POP3 for customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?
- A53
- B110
- C443
- D3389
9A user had downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to trouble shoot this problem?
- ARun System Restore, update antivirus program, and run an antivirus scan
- BRemove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
- CRemove all temporary files, turn off System Restore, update and run an antivirus scan
- DRun an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode
10A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?
- ADead pixels
- BFlickering image
- CNo image on screen
- DDistorted Image
11In which of the following locations would technician go to show file extensions?
- ASecurity Center
- BFolder Options
- CDisplay
- DSystem
12After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?
- APower surges
- BOverheating
- CAPIPA addressing
- DRF interference
13A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk clean up, the system still seems to be slow, especially with multiple programs running . Which of the following should the technician do NEXT?
- ARun CHCKDSK
- BManually erase all cookies
- CGo back to the latest restore point
- DRun defrag
14A technician needs to use a command line tool to determine the network name and the IP address of a resource. Which of the following command line tools will provide an IP address when given a name?
- Averify
- Btracert
- Cipconfig
- Dnslookup
15A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?
- AQoS
- BPOTS
- CWake-on-LAN
- DVPN
16A user is concerned about an issue with iOS. The user MOST likely which of following devices?
- AiCloud
- BAndroid phone
- CiPhone
- DWindows Tablet
17A user has installed a legacy application in Windows 7 and reports that only some of the functionality in its is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem?
- ASystem Protection settings
- BUser Account Control
- CAction Center
- DData Execution Prevention
18A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
- ASystem Information
- BEvent Viewer
- CPOST card
- DSMART status
- ASystem Information
19A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters in with their right hand, numbers and symbols show up instead. Which of the following would address the issue?
- ASwitch to a standardized font
- BRestore regional settings to a default
- CToggle the function + num lock combination
- DConnect a full sized external keyboard
20Which of the following security threats is defined by its self propagating characteristics?
- AVirus
- BRootkit
- CTrojan
- DWorm
21Which of the following features allows for easier navigation of long lists on a tablet device?
- APinch-zoom
- BMulti-touch
- CScroll bars
- DTouch flow
22Which of the following files system types is used primarily for optical media?
- AFAT32
- BNTFS
- CHPFS
- DCDFS
23When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?
- AIMAP
- BXCOPY
- CDISKPART
- DFDISK
24Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless jacks are designed to for guest use?
- ADisable DHCP and assign a static IP address to each network device physically connected to the network
- BEnable MAC address filtering across all network jacks and record the MAC address of guest devices
- CDisable all switch ports when they are not utilized and enable them on an as needed basis
- DPlace guest network jacks in public areas and ll other jacks in secure as needed.
25After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?
- AUpdate the drivers using WHQL drivers
- BInstall additional memory to each computer
- CInstall additional memory to the printer
- DApply the latest OS service pack
26Which of the following command lines tools will terminate a non-system without restarting the computer?
- AShutdown
- BKill
- CErase
- DBreak
27After accidentally removing a hard drive from a server with three drives in a Raid 5 configuration, a technician notices the serer lock up and shut down. Which of the following can the technician do to quickly fix the problem?
- AReplace the RAID controller and boot
- BReinsert the drive and boot
- CPlug the drive back in, the system will resume automatically
- DRemove all drives and rebuild the array
28A costumer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
- ARunning a full DEFRAG on the system
- BClearing the AppData temp folder entirely
- CClearing the Windows Update in Windows 7 and reinstalling it directly from the Microsoft website
- DUninstalling the Windows Update
29A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless singal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?
- AThe hinges on the laptop screen are not strong enough to support the wireless cables
- BThe wireless card is losing contact to its socket when the screen is opening/closing
- CThe laptop is designed to work optimally with wireless when the screen is at a perfect 90 angle
- DThe wireless signal cables are being crimped when the screen is opening/closing
30A user states that they cannot connect to the network or the Internet. The technician determines the issues is the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
- AIdentify the type of network card and what Operating System the computer is running
- BConfirm the computer the is back on the network and has internet connectivity
- CThey need to annotate what the static IP address was and inform the employee's manager
- DThey need to determine what why the NIC was assigned to a static IP address
31After several passes with malware removal program, the program keeps detecting the same amlware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
- ARun the malware removal program while disconnected from the Internet
- BRun the malware removal program in Windows Safe Mode
- C Reinstall the malware removal program from a trusted source
- DSet the malware removal removal program to run each time the computer is rebooted
32A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?
- ATracert
- BNETSTAT
- CIPCONFIG
- DNSLOOKUP
33A technician is trying to a prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO)
- AConfigure the workstation for a static IP
- BDisable all wireless network connections
- CRemove shortcuts to the application
- DBlock the application in Windows Firewall
- EChange network location to work
- FReroute the web address in HOSTS file
34For the last year, a company has gathered statistics on the most common security incidents threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
- AMessage of the Day
- BEmail lists
- CCompany forums
- DRegular user education
35For last year, a company has gather statistics on the most common security incidents. The highest percentage deals with open email attachments that contain malware. Which of the following mitigate this issue without reducing productivity?
- AAnnual cyber security education
- BUpdate antivirus signatures more often
- CBlock all email attachments
- DInstall an IPS on each workstation
36Which is following operating systems can be upgraded directly to Windows 7 Professional by default installation?
- AWindows 7 Home Premium
- BWindows Vista Business
- CWindows XP Home
- DWindows XP Professional 64-bit
- EWindows XP Media Center
37A technician has finished replacing the network card in laptop and has verified fully system functionality. Which of the following troubleshooting steps should the technician take NEXT?
- ADocument findings, actions, and outcomes
- BEscalate problem to a senior technician
- CRe-establish new theory of probable cause
- DPerform a full system backup
38A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that they only Company A employees are allowed access?
- ATurning down the radio power level
- BEnabling MAC filtering
- CSetting a high encryption level
- DDisabling the SSID broadcast
39A technician enabled remote management on the small office to manage this device from another location. Users are reporting that the WAP has changed its SSID with anyone's knowledge. Which of the following should prevent this from occurring?
- AChange to user MAC filtering
- BChange default usernames and passwords
- CDisable the SSID from broadcasting
- DEnable static IP addresses
40A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without anyone's knowledge. Which of the following would prevent this from occurring?
- AConfigure the server to use a static IP
- BLogically move the server to the DMZ
- CReallocate the server to a different networking closet
- DDisable the remote desktop port
41Which of the following is an example of client-side virtualization?
- ACompatibility mode on a program icon properties menu
- BRunning a DOS application on a Windows 7 32-bit operating system
- CCloud hosted office applications
- DXP mode running in Windows 7 64-bit operating system
42Laptops and tablets have which of the following in common?
- ASolid State Drives
- BContain an accelerometer
- CNo field serviceable parts
- DNot upgradable
43Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?
- ANSLOOKUP
- BNETSTAT
- CNBSTAT
- DNET
44A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would be administrator access to BEST determine files?
- AStartup
- BTools
- CGeneral
- DBoot
45A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms maleware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?
- ADisable antivirus
- BDisable system restore
- CEnable hard drive encryption
- DEFormat the hard drive
46A user reports paper jam at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
- AFuser
- BDuplexer
- CPickup roller
- DImaging Drum
47A user had plugged in a mobile phone to a PC and received a message that the driver was not successful installed. Which of the following system tools should be used to troubleshoot this error?
- ADevice Manager
- BComponent Service
- CWindows Memory Diagnostics
- DData Sources
48On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?
- AContent Advisor
- BProxy Settings
- CNetwork Drive Mapping
- DLocal Security Policy
49Which of the following describes when an application is able to reuse Windows login credentials?
- AAccess control list
- BPrinciple of least privilege
- CSingle sign-on
- DPass-through authentication
50In order to prevent others users from editing files in 'C:\Files' which of the following steps should be taken?
- ASet NTFS permissions to read only
- BSet the folder to index files for search
- CSet the local administrator as the owner of the folder
- DSet network share permissions to read only
51Which of the following security threats requires the attacker to be physically located near the target machine?
- AShoulder Surfing
- BSocial engineering
- CPhishing
- DRootkit
52A technician recently replaced a user;s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?
- ALower the refresh rate
- BLower the resolution
- CRaise the resolution
- DIncrease the resolution
53A user recently installed a new video driver on PC but now it will not boot. Which of the following is the BEST option to correct the issue?
- AEmergency system recovery
- BEmergency repair disks
- CFIXBOOT
- DSafe Mode
54An authorized user observing system security procedures is known as:
- AA worm
- BShoulder surfing
- CPhishing
- DSpyware
55Privacy filters applied to users computer screens are used to combat which of the following security risks?
- ARootkits
- BSpear Fishing
- CShoulder Surfing
- DSocial Engineering
56A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192. 168.1.101
Netmask: 255.255.255.0
DCHP Server: 192.168.1.2
Default Gateway: 192.168.1.1
Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?- AThe workstation has an APIPA address
- BThe DHCP server is unavailable
- CThe default gateway router is misconfigured
- DThe DHCP server is misconfigured
57Which of the following is solely designed to avoid detection by antivirus program by using the underlying operating system to it it advantage?
- ARootkit
- BVirus
- CTrojan
- DWorm
58Joe, a technician, receives an error message on his lower PC just after POST which reads:
"WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics."
Which of the following is generating this error message?- ACHKDSK
- BS.M.A.R.T.
- CeSATA
- DQoS
59Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed." Access Denied. Please Enter the Encryption Password." Which of the following is the reason that this erro is displayed?
- AThe hard drive is experiencing S.M.A.R.T. failure errors
- BThe TPM security chip inside the bench system is not enabled
- CThe BIOS of the bench system is out date
- DBitlocker is being unused
60A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?
- ASystem Restore
- BSystem Image Recovery
- CCHKDSK
- DWindows Memory Diagnostic
61A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information:
IP Address: 192.168.10.45
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?- ADNS server 2 is set incorrectly
- BDNS server 1 is set incorrectly
- CIP address is set incorrectly
- DGateway is set incorrectly
62Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?
- ATransfer rollers
- BFusing assembly
- CRegistration
- DDuplexing assembly
63A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
- ACheck to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut
- BInstall a USB wireless card to ensure that Windows networking is working properly
- COpen the laptop and reseat the network card and both antennas
- DDownload and install the latest wireless driver from the manufacturer's website.
64Which of the following passwords is the MOST secure according to industry best practices?
- AVeryStrongPassword
- BSimpleAnswer1234
- CE@sy2Remember
- Dthisthecorrectanswer1
65A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe's system upgrades is the cause of the problem?
- AThe DVI cable is not properly seated
- BSpeakers are not properly connected
- CBattery low on wireless mouse
- DMemory is mismatched
66A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with the drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
- ARemove SATA 1 FROM THE RAID group then try to re-add it
- BReplace both drives then restore from a backup
- CRemove both drives then switch the SATA channels
- DReplace SATA 1, rebuild the RAID and replace SATA 0
67A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs help to update Ann's email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?
- ASocial engineering
- BPhishing
- CSpear fishing
- DHijacking
68Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?
- ASet the application to run in XP compatibility mode
- BReinstall Windows XP
- CConfigure a duel boot with XP and 7
- DInstall the application in XP mode
69Which of the following security practices would prevent a program on a CD from immediately launching when inserted into a computer?
- AMISCONFIG > Start up tag
- BDisable the Guest Account
- CRename the Administrator account
- DDisable autorun
- ERestrict user permissions
70Which of the following is one of the major differences between a new tablet and a new laptop computer
- ATablet has no field serviceable parts
- BLaptop has less field functionality
- CTablet has faster Ethernet capability
- DLaptops have slower responsiveness than tablets
71Ann, a home user brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend?
- AIncrease the amount of RAM to improve disk checks
- BBackup all data on the drive
- CUpgrade to a home server
- DPurchase a new drive
- EChange the drive configuration to RAID 0
- FUpgrade to Windows 7 Professional
72Which of the following data types can be synchronized to a mobile device by default?
- ABiometric information
- BPictures
- CContacts
- DCredentials
- ESMS
73Which of the following mobile device features disable cellular and wireless communication?
- AHotspot
- BPairing Mode
- CSettings Reset
- DAirplane Mode
74Ann, a user, has brought her laptop in for service. She reports that her battery is at 100% but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?
- AReplace the battery
- BChange power settings to balanced
- CReplace the power adapter
- DEnable APM in the BIOS
75A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address Which of the following should the technician do to resolve the issue?
- ATurn on Windows Firewall
- BClick the unsubscribe link in the spam
- CRun an anti-spyware scan
- DInstall privacy filter
76A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address Which of the following should the technician do to resolve the issue?
- ATurn on Windows Firewall
- BClick the unsubscribe link in the spam
- CRun an anti-spyware scan
- DInstall privacy filter
77A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user's workstation, to ensure that the workstation has a valid IP address?
- ANETSTAT
- BPING
- CIPCONFIG
- DTRACERT
78Which is the correct order from MOST to LEAST:
- AEnterprise, Home Premium, Professional, Starter, Ultimate
- BUltimate, Enterprise, Professional, Home Premium, Starter
- CStarter, Home Premium, Professional, Enterprise, Ultimate
- DStarter, Enterprise, Home Premium, Ultimate, Professional
79Which of the following operating systems supports full Bitlocker functionality?
- AWindows XP
- BWindows 7 Professional
- CWindows Vista Home
- DWindows 7 Enterprise
80Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO)
- ASMTP
- BPOP3
- CHTTP
- DSNTP
81Which of the following should a technician do FIRST to secure a mobile device?
- AAssign a passcode
- BDownload updates
- CDisable GPS
- DInstall antivirus
82When running Windows XP, which of the following give a list of switches for the CHKDSK command?
- Achkdsk ~?
- Bchkdsk :?
- Cchkdsk /?
- Dchkdsk \?
83Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?
- ADIR
- BRD
- CCD
- DMD
84A virtual machine running locally would BEST utilized in which of the following situations?
- AOn a PC with minimal RAM
- BPatch testing before rollout
- CThick client configuration
- DGaming workstation
85A user states that the computer takes a long time to load the desktop after following tools should be used to help re-mediate the problem?
- ADisk Management
- BFIXMBR
- CMSCONFIG
- DSFC
86Which of the following security threats involve should surfing and phone phishing?
- AMan-in-the-Middle
- BSocial Engineering
- CTrojan Virus
- DSpyware
87Which of the following operating systems supports full usage of 8 GB DDR3 RAM?
- AWindow 7 Professional x86
- BWindow 7 Home Premium x64
- CWindows XP Professional
- DWindows Vista Home Premium x86
88A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?
- AVirtual RAID configuration
- BQuick Format
- CNew Partition
- DFull Format
89Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot?
- ACHKDSK
- BROBOCOPY
- CSCANDISK
- DFDISK
90Which of the following tabs under MSCONFIG would allow technician to configure all of the applications that launch at boot?
- AStartup
- BServices
- CTools
- DBoot
91A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?
- ASFC /SCANNOW
- BCHKDSK /R /F
- CFORMAT C:
- DDISKPART
92A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?
- AWindows 7 or Windows Vista
- BWindows Vista only
- CWindows XP Professional x64 Edition
- DWindows 7 only
93Which of the following security threats does NOT use software to extract sensitive information credentials?
- AGrayware
- BShoulder surfing
- CMalware
- DMan-in-the-Middle exploits
94A user is reporting that their screen is flickering at a rapid rate. Which of the following Control panel paths should a technician use in order to remedy this issue?
- ADisplay -> Settings -> Advanced-> General -> DPI
- BDisplay -> Settings -> Resolution
- CDisplay -> Settings -> Advanced-> Adapter -> Refresh
- DDisplay -> Appearance-> Effects-> Transistion
95A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off of the screen or go into standby before their before their presentation complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
- ASystem -> Hardware
- BPower Options -> Power Schemes
- CSystem ->Advanced-> Performance
- DPower Options -> Hibernate
96Which of the following data transfers will retain the current NTFS permissions of a file?
- ACopying the file to a different location on the same volume
- BCopying the file to a different location on a different volume
- CMoving the file to a different location on a different volume
- DMoving the file to a different location on the same volume
97A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?
- ASystem > Remote
- BSystem > Hardware
- CSystem > System Restore
- DSystem > Advanced
98A user states their workstation will not reach the login screen. Which of the following commands can be uised to write a new partition boot sector to the system partition in the Recovery Console ?
- AFIXMBR
- BBOOTCFG
- CFIXBOOT
- DDISKPART
99Which of the following features helps to prevent shoulder surfing?
- ANative resolution
- BAuto adjust
- CDegaussing
- DPrivacy screen
100A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?
- ADisplay
- BPower Options
- CPersonalization
- DDevice Management
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