Test
Casper Quiz
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Preguntas del test (80)
1How many nights do our customers have to try the bed?
- A100
- B90
- C50
- D30
2What size is the Casper Box
- A40 x 30 x 10
- B20 x 21 x 41
- C15 x 30 x 55
- D20 x 20 x 20
3What is the price of a TWIN mattress in USD?
- A$400
- B$500
- C$600
- D$650
4What is the price of a TWINXL mattress in USD?
- A$500
- B$600
- C$650
- D$700
5What is the price of a FULL mattress in USD?
- A$650
- B$750
- C$850
- D$700
6What is the price of a QUEEN mattress in USD?
- A$700
- B$750
- C$800
- D$850
7What is the price of a KING mattress in USD?
- A$850
- B$900
- C$950
- D$1000
8What is the price of a CALKING mattress in USD?
- A$1050
- B$1200
- C$950
- D$900
9What are the dimensions of a TWIN mattress?
- A39 x 75 x 10
- B40 x 76 x 10
- C29 x 80 x 10
10What are the dimensions of a TWINXL mattress?
- A39 x 80 x 10
- B45 x 80 x 10
- C33 x 75 x 10
11What are the dimensions of a FULL mattress?
- A54 x 75 x 10
- B55 x 75 x 10
- C60 x 80 x 10
12What are the dimensions of a QUEEN mattress?
- A60 x 80 x 10
- B65 x 80 x 10
- C70 x 80 x 10
13What are the dimensions of a KING mattress?
- A76 x 80 x 10
- B75 x 80 x 10
- C80 x 80 x 10
14What are the dimensions of the CALKING mattress?
- A72 x 84 x 10
- B75 x 85 x 10
- C60 x 86 x 10
- D76 x 80 x 10
15What percent APR does Affirm offer?
- A0%
- B12%
- C15%
16How long is Affirm financing?
- A3 months
- B6 months
- C12 months
17What is the total weight limit of the Casper?
- A450 lbs
- B600 lbs
- C300 lbs
- D550 lbs
18How long is the warranty?
- A8 years
- B10 years
- C12 years
- D5 years
19How many inches of latex are in the mattress?
- A1.5 inches
- B2.0 inches
- C6.0 inches
20How many inches of memory foam are in the mattress?
- A1.5 inches
- B2.0 inches
- C6.0 inches
21How many inches of polyurethane are in the mattress?
- A5.0 inches
- B6.5 inches
- C10 inches
22How much does the TWIN Casper weigh?
- A45-55 LBS
- B30-40 LBS
- C55-60 LBS
23How much does the TWINXL Casper weigh?
- A45-55 LBs
- B35-45 LBS
- C40 LBS
24What is the weight of a FULL Casper?
- A60-70 LBS
- B50- 60 LBS
- C70-80 LBS
25What is the weight of the QUEEN Casper?
- A70-80 LBS
- B80-90 LBS
- C50-60 LBS
26What is the weight of a KING Casper
- A90 - 100 LBS
- B80-90 LBS
- C1 million LBS
27What is the weight of a CALKING Casper?
- A90-100 LBS
- B80-90 LBS
- C50-70 LBS
28How much does a Casper box weigh according to UPS?
- A72
- B61
- C100
29How many weeks is a typical adjustment period for the bed?
- A4-6 weeks
- B2 weeks
- C8 weeks
30How long does a customer have to wait before they get a topper?
- A30 days
- B100 days
- C50 days
31If a customer notices any sloping or indentations in the bed after a short period of use, what is the first question you ask them?
- AHow much do you weigh?
- BWhat is the temperature of the bedroom?
- CWhat base is the Casper on?
- AHow much do you weigh?
32Where do you place orders for covers?
- ASalesforce
- BSpree
- CShipwire
33What is an essential step in recording any adhesive issues?
- Aslacking Andrew with the order number
- Bobtaining pictures of the damage
- Cissuing a 100 dollar apology
34What surfaces/bases are always ok to be used in conjunction with the Casper?
- Aany boxspring
- Bplatform bed with a flat wooden base
- Cfloor
- Aany boxspring
35What do you do need to do when UPS damages the actual Casper bed during delivery?
- Acall up UPS Preferred to issue a complaint
- Bobtain documentation of the damage to forward along to Liesl
- Csend them a return label to ship the bed back
- Acall up UPS Preferred to issue a complaint
36When coordinating a return with a Casper friend, do we pay for the transportation of the Casper from the customer to the friend?
- AYes, we can order them an Uber!
- BThey can take their own transportation and we will reimburse them.
- CThey have to pick up their free Casper on their own.
- AYes, we can order them an Uber!
37If the Salvation Army can not pickup the Casper, do you immediately schedule a pickup with 1-800 Got Junk?
- ANo, you ask the customer is they are willing to drop it off at the Salvation Army and you will compensate them for their gas and transportation.
- BYou look into new and existing End Destinations where we may be able to donate the Casper.
- CYes, you want to get it out of the customer's home as fast as possible.
- ANo, you ask the customer is they are willing to drop it off at the Salvation Army and you will compensate them for their gas and transportation.
38If the customer would like to know what time the Salvation Army is coming by to pick up their Casper, when can you tell them to expect them to come around?
- ASure! You will schedule the pickup according to the customer's preference.
- BThe Salvation Army will allocate a time slot for the pickup after 7am on the day of the pickup, not earlier.
- CThe Salvation Army can not give out any time frames so the customer should just leave the Casper outside if they know they won't be home.
- ASure! You will schedule the pickup according to the customer's preference.
39What is the first step to take in Spree when starting the return process for a customer?
- ACreate a reimbursement
- BAdd a payment
- CCreate a return authorization
40Which special instructions do you need to leave for the Salvation Army driver?
- ASend an email to support@casper.com
- BPlease leave a receipt
- CCall 1-888-498-0003
41What do you do if a customer needs to change his or her 1-800-GOT-JUNK appointment time?
- AEmail the customer with the template called "Reschedule: 1-800-GOT-JUNK"
- BEmail the customer and ask them to call 1-800-GOT-JUNK with the Job ID #
- CEmail 1-800-GOT-JUNK with the Job ID # and ask for the new time slot
42Why is it important to leave internal posts on a case in Salesforce?
- ASo the CX team has as much information as possible for tough cases
- BSo the customer can read them and understand our workflow
- CSo the CX team can reassign cases every morning before 9:30 AM
43What do you do when a customer sends a Salvation Army receipt as a new case in Salesforce?
- AThank the customer, send the receipt to Bekah or Howard, issue a return in Spree, and mark the case as "Solved" in Salesforce.
- BThank the customer, put the receipt in the Dropbox folder, issue a return in Spree, and close out the case by changing multiple Salesforce details.
- CThank Salvation Army, send the return survey to the customer, mark the case as "Closed" in Salesforce, and add an adjustment in Spree.
44After a bed is designated as “return to sender” we can reattempt delivery to the customer’s home if they request it.
- AVerdadero
- BFalso
45All of these are steps involved in sending a bed from our office except:
- AChanging the warehouse
- BHitting update shipment
- CPutting the tracking number in the "tracking box"
- DHitting "marked as shipped"
- EForwarding an email to the customer with shipping info
46A UPS intercept will delay a bed...
- A0 business days
- B1 business days
- C2 business days
47We CANNOT remove the signature requirement once a bed has shipped.
- AVerdadero
- BFalso
48If a customer would like to reschedule their delivery to a local will call center other than the will call location listed, you can enter the address in the “new address” section of the rescheduling module. They will need a government issued photo ID to pick up the package.
- AVerdadero
- BFalso
49Which of the following should you track in the Deliveries app?
- ABeds coming back to us
- BTracking no scans
- CTracking missed delivery attempts
- DLost Beds
- EAll of the above
50You should include the following when setting up a tracking number in the deliveries app...
- AThe person's name
- BTheir estimated arrival date in spree
- CA brief description of the issue
- DAll of the above
51If the special instruction is a courier delivery, you contact and schedule the delivery with an intended delivery date in Spree.
- AVerdadero
- BFalso
52When a customer requests the package to be left at the door, what do you do?
- AMake sure that the signature requirement is off.
- BCopy and paste the instruction into the UPS Special Instructions space.
- CIf the signature requirement isn't off, follow up with customer.
- DAll of the above
53What time do Special Instructions need to be done in AM?
- A9:30 AM
- B9 AM
- C10:00 AM
54Does UPS guarantee a call to the customer?
- AVerdadero
- BFalso
55What time does the showroom open on Monday?
- A10 AM
- B12 PM
- C11 AM
56The showroom was once Casper HQ.
- AVerdadero
- BFalso
57The frame we use for the bed in the showrrom is available for purchase where? Does it ship anywhere in the US?
- ABrad Sherman's website, and only in NYC
- BCasper's website, and anywhere in the US
- CAmazon, and only in NYC
58Mimosas on Saturdays is a thing in the showroom.
- AVerdadero
- BFalso
5945 Bond is open on Sundays
- AVerdadero
- BFalso
60We close at 5 pm on Saturday
- AVerdadero
- BFalso
61Which of these isn't a Doorman delivery slot?
- A5-6 PM
- B6-7 PM
- C7-8 PM
- D8-9 PM
- E9-10 PM
62Which courier does NOT deliver Kings
- AUX
- BBoxbee
- CZipments
- DShutl
- EUPS
63How do you reschedule a UX delivery?
- AJust reschedule in Bedpost. Nothing else.
- BJust email UX. Nothing else.
- CIf it's part of a shipment batch, email UX. If it's not, reschedule in Bedpost.
- AJust reschedule in Bedpost. Nothing else.
64Before what time does an order have to be placed to be eligible for same day delivery in NYC?
- ABefore 10 AM for delivery after 3 PM
- BBefore 10:30 AM for delivery after 3:30 PM
- CBefore 12 PM for delivery after 4 PM
- DBefore 2 PM for delivery after 6 PM
65When do the CSVs go over to UX?
- A10 am & 4 pm
- B11 am & 5 pm
- C12 pm & 6 pm
- D2 pm & 6 pm
- A10 am & 4 pm
66Marking the VIP checkbox in Spree results in...
- AThe order being delivered in an Escalade
- BThe order being jumped to the top of the production queue for orders of that size
- CElite Foam ensuring that order is manufactured that day, and ships out
- DAll of the above
- AThe order being delivered in an Escalade
67To process an exchange *after* the order has shipped in Spree...
- AAdd the new Line Item; create an adjustment for the value of the original Line Item (plus tax); charge/refund any difference in price; coordinate pickup of first Line Item
- BAdd the new Line Item; Create an RMA for the first Line Item; charge/refund any difference in price; coordinate pickup of first Line Item
- CAdd the new Line Item; create an adjustment for the value of the new Line Item (plus tax); refund the original charge
68Whilst an order is still In Production, clicking the 'Cancel' button results in the a refund being processed to the customer, regardless of whether they have paid by credit card or by Affirm.
- AVerdadero
- BFalso
69A Return Authorization (RMA) in Spree should be created when...
- AA customer's return is completed
- BA customer reaches out to initiate a return
- CA customer's pickup has been scheduled
- AA customer's return is completed
70The Pegasus shortcut for searching by order number is:
- AOrder %
- Bo%
- CR%
71A CXer can process an order over the phone for a customer who is paying with Affirm.
- AOf course!
- BWe're not supposed to, but we often oblige when people ask nicely
- CNo. Not at all. Not under any circumstances.
72Where a customer has been rejected for financing by Affirm, we can frequently override the decision.
- AOf course!
- BWe're not supposed to, but we often oblige when people ask nicely
- CNo. Not at all. Not under any circumstances.
73Where a customer has been rejected by Affirm, we advise them the only remaining option would be to complete their order using a card payment.
- AVerdadero
- BFalso
74 Imagine a scenario where a customer has paid through Affirm, and wants to upgrade to a bigger mattress or add additional line items to their order. We can add these new charges to their Affirm loan, and this increase will be split out amongst their remaining payments.
- AVerdadero
- BFalso
75Affirm is available in both the US and Canada.
- AVerdadero
- BFalso
76What are the three things you’re supposed to take into consideration while finding a new home for your Casper?
- ACost, Reliability, Proximity
- BCost, Professionalism, Proximity
- CCost, Reliability, Professionalism
- DCost, Professionalism, Popularity
- ACost, Reliability, Proximity
77What should a Friend of Casper’s first interaction with our customer be?
- ACoordinating pickup with the customer
- BGiving the customer a 15 minute head’s up before coming to pickup
- CGreeting the customer in-person upon arrival at their home
- DNever, Friends of Casper should hire professionals to pickup the Casper for them
- ACoordinating pickup with the customer
78How much does it cost to use the standard services of 1-800 Got Junk?
- A$50
- B$79
- C$150
- D$181
79When is a charity most likely to be open:
- AWeekday Afternoons
- BWeekends
- CWeekday Evenings
- DHolidays
80Who do you make an end destination for?
- ACharities that pickup mattresses
- BCharities accepting mattress donations without pickup capabilities
- CJunk Haulers
- DAll of the Above
Información
- Descripción
- (Almost) EVERYTHING You Have to Know About Casper
- Autor
- CasperCX
- Idioma
- English
- Visitas
- 91
- Etiquetas
- Valoración
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