Test
Workplace Readiness Skills Quiz #2
Preguntas del test (20)
1Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means
- Adoing things on your own; being a self-starter.
- Bshowing respect for the work of others.
- Ccalling your boss when you cannot come to work.
- Dmaking sure your work is marketable.
2The amount of income tax that is withheld from a person's payroll check is based on the information provided on which of the following forms?
- AW-2
- BW-4
- C401K
- DW-9
3In a business or office setting, the BEST greeting when answering the telephone would be
- AGood morning (or good afternoon)
- BHello, who is calling?
- CHello
- DGreetings!
4On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish the on time. What should she do?
- ADiscuss the problem with her supervisor.
- BArrive to work early the rest of the week to work on the projects.
- CAsk coworkers for help to complete one or more of the projects.
- DFinish what she can, and trust that deadlines can usually be changed.
5Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation for this decision?
- AThe cups are not worth what they cost.
- BIvan's company does not normally sell cups.
- CGiving away the cups did not generate enough new or continuing business.
- DIvan and the other employees gave away too many cups.
6You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. You have already made plans for the evening with friends, so what should your response be?
- ASay no, and ask your supervisor to give you more lead time on a request to stay late.
- BReport the supervisor's request to human resources, and ask whether you should file a complaint.
- CContact your friends and explain the situation, and accommodate the supervisor's request.
- DFake an illness late in the afternoon, thereby completing most of the work and still be able to participate in your evening plans.
7Justin told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
- Aresourcefulness
- Bproblem-solving
- Creliability
- Dhonesty
8You are the only female in your work group at a construction company, and many times the men make derogatory remarks about women in the construction field. This makes you uncomfortable and is affecting your attitude at work. What should you do?
- AIgnore the derogatory remarks, or quip back with your own insulting remarks against men.
- BConsider changing careers to another one that embraces females.
- CFile a complaint with the Idaho Human Rights Commission.
- DSpeak frankly with your supervisor about the situation.
9You are working at your desk trying to meet an important deadline when a coworker walks up to introduce you to a new customer. You should
- Astop what you are doing, stand up, and shake hands with the new customer.
- Bexplain that you cannot be interrupted at this time.
- Clook up and greet the new customer and then get back to work.
- Dpick up the phone and pretend to be on a call so that your coworker will not stop at your desk.
10What is the best way to sign off on your email messages to people outside of your company?
- AMs. Stacy Borgen
Sales & Marketing, Forest Division
Phone (208)657-1845 ext. 235 - BStacy Borgen
Sales & Marketing - CStacy Borgen
Sales & Marketing, Forest Division
Phone (208)657-1845 ext. 235 - DMs. Stacy Borgen
- AMs. Stacy Borgen
11You have been asked to form a committee to investigate getting new office furniture for the entire office. Which of the following represents the BEST order of proceeding with this task?
- A1. Pick out the office furniture yourself.
2. Ask coworkers if they like what you chose.
3. Report back that everyone agrees. - B1. Carefully choose committee members from various departments of the office.
2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth.
3. Complete the process and provide a report with the committee's recommendation. - C1. Carefully choose committee members who are your age and who may have the same taste in furniture.
2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth.
3. Consider the committee's opinions, but give your recommendation for purchasing the furniture you choose. - D1. Pick out the furniture yourself.
2. Create a rubric that will weigh heavily toward the furniture of your choice.
3. Give a survey to some of the departments to collect opinions.
4. Write a recommendation for the furniture you chose, including your rubric and some of the supporting opinions to make your case. - E1. Decide to not form a committee because everyone is so busy.
2. Pick out the furniture yourself.
2. Writing a recommendation report.
- A1. Pick out the office furniture yourself.
12Some organizations are sales tax exempt. What does this mean?
- AThey do not charge sales tax to their retail customers.
- BThey do not pay sales tax when they purchase goods and services from others.
- CThey pay their sales tax quarterly to the IRS.
- DThey do not charge sales tax to their own employees for goods and services.
13What does the acronym HAZMAT mean?
- AIt refers to unsafe atmosphere due to hazy weather conditions.
- BIt is a sign used to keep people out of laboratories.
- CIt refers to materials that contain potentially dangerous substances.
- DIt is a U.S. government agency.
14Which of the following application programs would be best for creating a slide presentation for a large audience?
- AWord
- BAccess
- CGoogle Images
- DExcel
- EPowerPoint
15Which of the following application programs would be best for creating a lengthy business report?
- AWord
- BExcel
- CGoogle Forms
- DAccess
- EPowerPoint
16Which of the following application programs would be best for creating a list of clients and a list of vendors and be able to sort and query these lists?
- AWord
- BExcel
- CFacebook
- DGoogle Images
- EAccess
17Which of the following application programs would be best for creating spreadsheets for keeping large amounts of numerical data?
- AAccess
- BExcel
- CGoogle Chrome
- DWord
- EMoodle
18Calculate your week's salary with the following information: You make $15 an hour and you worked 40 hours this week. Eight hours will be paid double time because you worked on a holiday.
- A$760
- B$620
- C$660
- D$720
19Kayla works as an office assistant at a bank. What is the most important thing for Kayla to do first thing each morning?
- AReturn phone calls to customers who left voice messages.
- BTidy up the Executive Board Room.
- COpen the mail.
- DCheck her calendar to scan for today's events, deadlines, and tasks.
20A resume should include certain information. Which of the following lists includes information that should NOT be included on a resume?
- AName, contact information
Skills and abilities
Work history
References - BName, contact information
Skills and abilities
Work history
Sexual orientation - CName, contact information
Skills and abilities
Volunteer experiences
References - DName, contact information
School(s) attended
Skills and abilities
Work history
- AName, contact information
Información
- Descripción
- Practice quiz for workplace readiness skills
- Autor
- orr.dona
- Idioma
- English
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