14543529
Description
Flashcards by Emily Pittinger, updated more than 1 year ago
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Created by Emily Pittinger
over 5 years ago
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| Question | Answer |
| SMARTER 2. During which phase of event management are the commitment of resources established? | Specific, Measurable, Attainable, relevant, time based, Ethical, Recorded 2. Initiation |
| Gap Analysis | Project Management Tool that helps determine what needs to be accomplished in order to span the discrepancy of what currently exists and the desired outcomes |
| Key Performance Indicators (KPI's) 2. Which report shows the profit (or loss) for a meeting? | Financial, Registration, Education, Exhibitors, Motivation 2. Balance Sheet |
| APEX/ASTM | Sustainable Meeting Standards: Audiovisual, Accommodations, Communications, Destinations, Exhibits, F&B, Meeting Venue, On-Site Office and Transportation |
| Business Continuity How will your business operation during and after a crisis | 1. Develop an Evaluation Plan 2. Measure the Events ROI 3. Evaluate/Audit the meeting or Event 4. Evaluate the effectiveness of your risk management plan |
| ROI 2. What is the purpose of a program flow? | ROI (%) = Net Monetary Benefits/Meeting Costs x100 2.It helps provide a realistic time frame for the event. |
| Phillips ROI Methodology | 1. Inputs and Indicators 2. Reaction and Perceived Value 3. Learning 4. Application and Implementation 5. Impact and Consequences 6. Intangibles |
| Event Management 5 Phases | 1. Initiation 2. Planning 3. Implementation 4. Event 5. Closure |
| Different Types of RFP's | 1. Single Facility 2. Citywide or Destination 3. Event Technology/AV 4. DMC and Transportation 5. Official Service Provider |
| 5 Criteria for a Contract | 1. Offer 2. Acceptance 3. Consideration 4. Written 5. Capacity |
| Fundamental Contract Clauses | 1. Billing Clause 2. Termination Clause 3. Cancellation Clause 4. Force Majeure 5. Indemnification 6. Insurance 7. Dispute Resolution 8. Performance Clause 9. Attrition Clause 10 Damage Clause |
| Elements protected by Risk Management | 1. People 2. Information 3. Property 4. Financial Investment 5. The organizations Image 6. Your Professional Reputation |
| 4 Steps of Risk Management | 1. Identify 2. Analyze 3. Develop risk Management Plan 4. Implement, as needed, the planned responses in specific crises |
| Legal Terms of Risk Assestment | 1. Due Diligence: Followed best practices in planning a meeting 2. Reasonably prudent person standard - Refers to U.S. standard to which your actions will be compared 3. Negligence - Failure to use due care |
| Proprietary Security 2. What is the best method for selecting a speaker? 3. The document that provides an overview of the event for front-line or registration staff and key hosts is the: | Security Personnel Hired or Employed by the Venue 2. With a weighted selection of criteria sheet 3. Detailed Agenda |
| Top Funding Sources for an Event | 1. Sponsorship 2. Donation 3. Grant 4. Subvention 5. Exhibit Sales Registration Fees 7. Advertising 8 Merchandise Sales 9 Commissions Royalties |
| Subvention | Financial Support Provided by Host Destination or Government as an incentive to event organizers; common in international markets |
| Commissions 2. What is the aim of a promotion plan? | Generated from sales, tours, add on activities 2. To generate attendance from your target segments |
| Royalties 2. What is the main purpose of a SWOT analysis in a marketing plan? | Generated when published works created by the host are sold 2. A SWOT analysis helps you distinguish your event's position. |
| Partner Sponsorship | Sponsors who are willing to make the event more successful by helping with public relations through their media contacts, or including information about the event in their communication materials or social media outlets/websites |
| 5 Steps for Developing Budget | 1. Develop Cash flow plan - excel to determine when funs are expected to be received or paid 2. Establish Pricing for sponsors, exhibitors and attendees 3. Establish Break Even Point a. subtract variable costs from registration fees to get the contribution margin 4. Establish and Communicate discounts 5. Establish and communicate refund policy |
| Break Even Equation | Break Even Units = Fixed costs divided by contribution margin (registration fee-variable costs) |
| Abstract 2. Website content, emails, printed materials, and giveaways are all examples of: | Written summaries of speeches or papers 2. Marketing Materials |
| Acceleration Clause | provision sometimes used in contracts to accelerate deposit payment schedule or to demand full prepayment of master account in the event of default |
| Abstract Board | Freestandng or rolling boards, typically with 4x8 used for attaching copies of research papers for authors to discuss with participants |
| Actual Weight | Gross Shipping weight Determined by 1. Weighing a vehicle empty 2. loading a shipment and returning the vehicle to the scale to obtain new weight 3. subtracting the empty from the loaded weight |
| As Valorem Tax | Tax Applied to an item according to the value of an item |
| Affinity Group | Group Sharing Common Interest, usually people who are members of the same organization |
| Air Consignment Notes 2. During what phase of event management are goods and services contracted and coordinated? | BOL that covers domestic and international flights transporting goods 2. Implementation Phase |
| All-Risk Insurance | Insurance against loss of or damage to property arising from any fortuitous cause except those are are specifically excluded |
| Ambient Light | Level of illumination from natural lighting sources already existing in an environment 2. Uncontrolled and unintended illumination |
| American Plan Full American Plan Inclusive Rate MAP | A type of hotel rate that includes the price of the room and all meals Modified American Plan - room rate that includes breakfast and one other meal |
| Analog | A method of conveying audio or video data electronically by varying its signal frequency or amplitude |
| Andragogy | The art and science of helping adults learn as opposed to pedagogy, which is the science of helping children learn |
| Apron 2. Taking corrective action based on results of the review of critical path tasks should take place at the following times EXCEPT: | Part of a stage in front of the main curtain 2. Within a few weeks of determining that action is necessary |
| Asymmetric Bandwidth | A term describing an internet service Provider technology where the download and uploaded bandwidth are not equal |
| Asynchronous Learning | student centered teaching method that uses on-line learning resources to facilitate information sharing outside the constraints of time and place among a network of people |
| ATA Carnet | international customs document that permits duty-free and tax-free temporary import of goods for up to one year |
| Audience Reaction Team | Four of Five attendees query the main speaker from the stage with questions from the audience |
| Categories of Influencers | 1. Altruistic Activators: Proactive ambassdaro, trusted resource 2. Connected Catalysts: massive exposure, immediate action 3. Everyday Advocate: sincere endorsement, existing fans 4. Passionate Publishers: "buzz" at scale, third party |
| 5 P's of Marketing | 1. Product (meeting) 2. Place (location) 3. Price (registration fees) 4. Promotion 5. People |
| Marketing Plan Timeline | 52 Weeks out - promotion begins 40 weeks - Sent out news release #1 & begin content planning 26 weeks - Sent out news release #2 24 weeks - send out mailing #1 - flyer or postcard 20 weeks - send out news release #3 16 weeks - Send mailing #2 10 weeks - send invitations to media list 8 weeks - send mailing #3 6 weeks - send news release #4 1 week - follow up press invitation by phone |
| Proforma- Invoice | Packing List Describing what you are shipping |
| Temporary Import License 2. The communication hierarchy should include all of the following EXCEPT | How Tax Exemption regarding the temporary imports work 2. A chart of what messages are communicated and by whom |
| ATA Carnet | International document that permits duty-free and tax-free temporary import of goods for up to one year |
| Temporary Import Bond | When Materials are not for sale and admitted on a temporary basis with out payment of any duty |
| Ex Gratia Payments 2. When managing the marketing plan, the ideal time to place a cover story in your association or corporate magazine is ____ prior to the event date. | Customary in certain countries, this is a payment for unhindered passage of goods 2. 12 weeks |
| Audio Terms 1. Equalizer 2. Sub-woofers 3. Delay, center and other fill type speaker 4. Monitor or fold | 1. Allows technician to boost or decrease specific bands of the audio spectrum 2. non-directional speakers to increase the very low frequencies 3. Mostly small speaker to cover areas out of the rain of main speaker 4. Speakers to let presenters of musician hear themselves and other sources |
| Screen Placement Guidelines | 1. Screen should be 5' off the floor 2. Distance from projector to screen should be at least 1.5 times the width of the screen 3. Projection platform placed at 90 degrees to the screen 4. Projection platform to elevate the projector to at least bottom of the screen 5. First row of seating should be no closer than twice the height of the screen 6. First row of seating should be no closer than twice the height of the screen 7. The back row should be not more than 8x the height of the screen |
| 1. Ellipsoidal (Leko) 2. Par 3. Fresnel | 1. Focused beam of light that can be shaped or controlled 2. Less Focused or shaped light to wash a broader area with even light 3. Softer, beam focusing light |
| AV Staff 1. Lead Technician or Engineer 2. Project Manager 3. Producer 4. Technical Director 5. Stage Manager | 2. Oversees crew and works with event professional 3. Oversees details of the technical production 4. Works with project manager to oversee production schedule 5. Works with presenters and gives crew the cues |
| Presenter focused room sets | Auditorium, theater, semicircle, herringbone (chevron), standard schoolroom |
| Partially Interactive Room Set | U-Shape, horseshoe setup, crescent rounds, pod dry-up |
| Highly Interactive room set | Board Room, Oval shape conference room, hollow square |
| Chair Specs | Conference Chairs: 17.5" to 18.5" wide x 20" deep and 17" tall Stacking Type: 15.5" x 17.5 seat and 17" tall Interlocking: vary in how far they are when locked. Spacing can vary from 1" to 3" |
| 1. Lecterns 2. Podium (Rostrum) 3. Dais 4. Decor | 1. Free standing or tabletop speaker support furniture 2. raised speakers platform 3. raised platform for head table 4. plants, paintings, wall hanging |
| Function Space Requirements | |
| Banquet Seating Space Requirements | |
| English Breakfast English Service | same food as full buffet but with additional stations such as waffle, omelet or crepes Food is brought to the table on a tray, presented to the host, who either cuts the food him/herself or chooses to have it done by the server away from the table. Veggies are placed in bowls on the table for guests to serve themselves |
| Beverage Calculations | |
| 1. French Service 2. Russian Service | 1. Specific items are prepared and served table side 2. item is placed by the server onto the guests plate at the table instead of filling the plate in the kitchen |
| Principles of Meeting Design | 1. Assessment and Evaluation 2. Meaningful Engagement 3. Distributed Learning 4. Collaboration 5. Experience |
| Types of Program Delivery | 1. Audient - 4-5 attendees query the main speaker from the stage w/questions from audience 2. BarCamp - participant led conferences 3. Buzz Sessions - attendees divided into discussion groups, w/reporting of findings during plenary 4. Colloquium - informal discussion meeting usually academic or research 5. Fishbowl - interchange between inner and outer circle |
| PechaKucha | Series of short presentations of 20 slides lasting 20 seconds each |
| Unconference | Participant led events; discussion/informal presentations |
| Phillips ROI Pyramid | Level 0: Inputs and indicators Level 1: Reaction, Satisfaction, Planned Action Level 2: Learning Level 3: Application Level 4: Impact Level 5: ROI |
| Which of the Following is not a type of bar setup? 1. Russian 2. Comination 2. Cash 4. Open | Comination |
| What is the most significant disadvantage of using surveys for meeting evaluation purposes (select all that apply) Low Response Rates Surveys cannot collect hard data Surveys cannot collect soft data Biased Responses Surveys cannot ask two-way questions | Low Response Rate Biased Responses |
| You are having a three course VIP dinner with wine for 80p with rounds of eight. How many servers will you need? | Ten Servers 1p table |
| When determining the amount of space needed for an event, how much space is needed per person for comfortable 13.5 12.5 11.5 10.5 | 13.5 sq.ft. |
| Which one of these F&B beverage services is most conductive to networking? English Service French Service Russian Service Buffet Service | English Service |
| What is one way to minimize risk to the organization when planning a high risk profile vent, etc. hot air ballooning or skydiving (select all that apply) Waivers of Liability Having a medical or safety personnel and equipment on-site Using third-party suppliers Have attendees signup for event insurance | 1. Waivers of liability 2. Having medical or safety personnel and equipment on-site 3. Using third-party suppliers |
| This system of accounting counts income and expenses as they are actually received and paid: cash based accounting system dispersement system accrual accounting system expense based accounting system | Cash Based Accounting System |
| What are the four basic stages or risk management? 1. Preparedness, response, recovery, mitigation 2. Strengths, weaknesses, opportunities, threats 3. Accept risk, ignore risk, manage risk, or avoid risk 4. Indemnification, attrition, cancellation, force major | Preparedness, Response, Recover, Mitigation |
| The most appropriate method for providing individual feedback to staff and volunteers is through coaching sessions or formal evaluations (select all that apply) Coaching Session Orientation Formal Evaluation Team meetings/daily briefings Group Training | Coaching Sessions Formal Evaluations |
| Backbone | Permanently installed series of copper wire or fiber optics cabling that provides the main infrastructure for transmitting voice, data, and video signals within a facility |
| Backline Equipment | Equipment such as amplifiers and sound equipment required by musicians in order to perform at an engagement, often rented by the event organizer |
| Barn Door | Movable hinged flap used on stage lights to control light spill |
| Base Plate | Plate used under bowl, glass, condiments and so forth |
| Batten | Lengths of pipe from which scenery, curtains, and lights can be hung |
| Beamer | LCD Projector |
| Blind Commission | A commission that is paid by a hotel to a third party for services; it comes out of the hotel sleeping room rate, but is not disclosed to the guests or the event organizer. In some countries, this practice could be subject to legal restrictions and/or ethical concern |
| Blue Laws | Laws that regulate the types of business that must be closed, or the types of products that may not be sold, on Sundays. Also known as Sunday Laws |
| Blueline | Final review copy for client's approval before printing. Also referred to as a proof |
| Bonded Warehouse | A warehouse authorized by customs authorities for storage of goods on which payment of duties is deferred until the goods are removed |
| Bonding | The purchase for a premium, of a guarantee of protection for a supplier or a customer. In the hospitality industry, certain bonding programmers are mandatory |
| Cabaret Set-Up | Same as crescent rounds |
| Carbon Neutral | Carbon neutral is the point at which enough carbon is offset or sequestered to cover a specific amount of carbon generated by a manufacturing process, transportation method, product usage, building or individual |
| Carnet | A customs document permitting the holder to carry or send merchandise temporarily into certain foreign countries |
| Cartage | Fee charged for transporting freight between destinations 2. short distance hauling of exhibit properties |
| Category Cable | (Unshielded Twisted Pair Cable or UTP) usually referred to as CAT followed by a numeral number aka CAT5 |
| Cherry Picker | Equipment capable of lifting a person or persons to a given height |
| Collatoral | 1. The promotional material used by the salespeople to support or corroborated the features and benefits of the item being sold 2. collective term for material distributed to attendees at registration, including badges etc. 3. Assets that can be pledged to guarantee a loan |
| Collection and consolidation | Service performed for a shipper in which a number of smaller shipments are picked up or received and forwarded as one truckload |
| Compression/Decompression or Coder/Decoder | Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio, and data signals for transmission and decompress or decode the signal at the other end of the transmission |
| Conclave | Gathering of a group with shared or special interests. Traditionally refers to meetings of a confidential or secret nature with restricted or limited participation. |
| Confirmed Letter of Credit | issued by a foreign bank, whose validity has been confirmed by a second bank. An exporter whose payment terms are confirmed letter of credit is assured of payment even if the foreign buyer or the foreign bank defaults |
| Congress Center | A facility, typically outside of the U.S. that hosts trade shows and other large functions which contains a large exhibition hall and additional small meeting and event spaces |
| 1. Consignee 2. Cosignor | 1. Person, people or organisation to whom something is delivered or addressed 2. A person who sends Freight |
| Consular Declaration | A formal statement describing goods to be shipped; filed with and approved by the consul of the country of destination prior to shipment |
| Consular Invoice | A document, required by some countries, describing a shipment of goods and showing information such as the consignor, consignee, and value of the shipment. Certified by the Consular official of the foreign country, it is used by that country's customs officials to verify the value, quantity, and nature of the shipment |
| Contract Carrier | Trucking company that enters into a specific contract with a shipper to transport goods for an agreed upon price. Contained within the contract are all the terms and conditions |
| Convenor | Member of committee in charge of convening participants |
| Countervailing Duty | An import duty imposed to offset export grants, bounties, or subsidies paid to foreign suppliers in certain countries by the governments of those countries as an incentive exports |
| Courier | European term for at ravel professional who supervise arrival details and escort tours 2. A person or service who delivers messages, packages or mail. |
| Credentials committee | Committee Formed to very that individuals have the necessary qualifications to attend a meeting, cast votes at a meeting or become a member of an association |
| Delay Speakers | Loudspeakers that are used to cover assignments out of the range of the main loudspeakers projection area |
| Demi-Pension | A rate inclusive of breakfast and dinner aka American Plan |
| DMC Consortium | National and/or international alliances of destination management companies that form select communities for the purpose of sharing collective efforts for business sharing education, ethics, and destination management industry monitoring |
| E-Poster System | A system that uses a large monitor and computer to display multimedia versions of a poster; typically used at scientific and medical conferences |
| Economic Multiplier | Total economic impact divided by direct spending |
| European Plan | A room rate that does not include meals |
| Export Declaration | Government customs document used to declare designated good to be shipped out of a country |
| Fill-Type Speakers | Loudspeakers that are used to cover assignments out of the range of the main loudspeakers projection area |
| Fishpole | Holder with microphone often used in Q&A |
| Flash Box | Smoke-Producing device for special effects |
| 1. Fly 2. Follow Spot | 1. Objects, scenery or audio-visual equipment mounted from above 2. Movable Spotlight |
| Four Categories Of Influencers | 1. Altruistic - proactive and trusted 2. Connected Catalyst - massive exposure and immediate action 3. Everyday Advocate - existing fans, sincere endorsement 4. Passionate Publisher - buss, valuable third-party endorsement |
| 1. Foreign Sales Agent 2. Foreign Trade Zone | 1. Individual or firm that serves as an international representative or, and seeks sales abroad for, a domestic company 2. Geographic area where goods may be landed, handled, and reexported without being subject to import duty |
| 1. Forward Contract 2. Foul Bill of Lading 3. Freight on Board (FOB) | 1. An agreement guaranteeing specific price for a product or service at a given future date. 2. A receipt of goods issued by a carrier with an indication that the goods were damaged when received 3. When something is purchased FOB origin the seller pays for transportation of the goods to the port of shipment, plus loading cost, while the buyer pays the cost of main freight transport, insurance, unloading, and transportation from the arrival port to the final destination |
| 1. Fresnel 2. Fresnel Lens 3. Front-of-House (FOH) Audio Engineer | 1. A type of soft beam-focusing spotlight 2. Lens which produces a soft edged beam of light 3. A technician who manages audio equipment for an event and typically operates in the middle or back few rows of the seating area |
| 1. Gamification 2. Gate Show 3. General Agreement on Tariffs and Trade | 1. Application of games mechanics to engage event attendees; often used as a component of training and development via mobile event apps 2. Exhibition open to the public usually requiring an entrance Fee 3. A multilateral treaty aimed at reducing trade barriers between the signatory countries and promoting trade through tariff concessions |
| 1. General Assembly | 1. formal meeting of an organization or company attended by a specified proportion at least of its members for the purpose of deciding legislative direction, policy matters, the election of internal committees and approval of financial matters. |
| 1. Geofencing 2. Gooseneck Light 3. Greenwashing | 1. System for defining locations, such as an exhibit hall, using global positioning systems or radio frequency identification technology 2. Small spot light with flexible stem 3. The practice of claiming or sharing false or misleading information in order to present an environmentally responsible image |
| 1. Guest Programe 2. Hand Service | 1. Educational and/or social events or tours planned for spouses and guests of the official participants 2. One server is assigned for each two guests. Servers wear white gloves |
| 1. High Boy Dimensions 2. Honorarium 3. Horizontal Exhibition | 1. 15-30" in diameter, 42" in height 2. Voluntary payment made for services where no fee is legally required 3. Appeals to representatives of one or more industries through many types of products and services on display |
| 1. House Count 2. Houseman 3. IATA# | 1. Number of guests or sleeping rooms actually occupied on a particular night 2. handles function room set-up and tear down 3. Identification of an accredited agent with the International Air Transport Association |
| 1. Inclusive Rate 2. Indirect Spending | 1. For lodging and accommodation, the amount charged for a room, usually including breakfast, taxes and service charge 2. Additional spending Occurring within other industries that provide good and services to the direct industries involved in meeting activities |
| 1. Induced Spending 2. Integrated Marketing | 1. Occurs when employees in a host destinations travel industry and its suppliers spend their destinations in the local economy 2. Marketing activities with a common focus on the marketplace or a customer segment |
| 1. Internet Protocol (IP) Address 2. Interpretation in Relay | 1. A numeric value unique to an individual computer or electronic 2. Oral Translation utilizing two interpreters. Because the first interpreter is not master of the second language another makes the final interpretation |
| 1. Jigging 2. Junction Box 3. Keystone Effect | 1. Special dividers, sectioning and protective padding inside exhibit crates 2. A Distribution point for electrical power 3. Distortion of a projected image whereby the image is wider on top and narrows at the bottom. Happens when an image source is not perpendicular to the center point of the screen |
| 1. Knock Down 2. Liquid Crystal Display (LCD) | 1. Exhibit or display components requiring on-site assembly 2. A self-contained unit with a liquid crystal display panel, light source and lens that works with computers for displaying video, images or data on a screen or other flat surface without any need for special software or complex setting up |
| 1. Lenticular Screen 2. Lighting Control Console | 1. Screen finish with a characteristic silver-colored finish which has a brighter reflective characteristics than a matte screen but with a wider viewing angle than a beaded screen 2. Desk-type housing used to contain the controls required for adjusting production lighting aka master control |
| 1. Likert Scale 2. Line-Array Speaker System 3. Loop Fabric 4. Low-Key Lighting | 1. The scale is a measurement of attitudes with a numbered point, through a neutral center, to an opposite point 2. A loudspeaker system made of specific and usually identical loudspeakers configured in a vertical arrangement to create a highly directional sound beam intended for directional control over distance 3. Fabric to which Velcro fastener fabric will adhere 4. Lighting in which picture intensity produces limited bright areas |
| 1. Marketing Promotional Opportunities 2. Master 3. MICE | 1. Sponsorship of logoed items 2. Original copy of something, such as an audio or video recording or filmed production 3. Meeting, Incentive, Conference/Congress and Exhibition |
| 1. Microphone, Omnidirectional 2. Microphone, Unidirectional 3. Mix | 1. Picks up Sound from all directions 2. Picks up sound primarily from the direction in which it is pointed 3. Visual repetitive and/or alternating projection of two different slides on the screen used to add emphasis b. adjustment of each microphone for volume and sound quality |
| 1. Modular Exhibit 2. Modular Panels 3. Motion | 1. Exhibit that uses standardized components that can be assembled and reassembled in different needs 2. Partition units in standard sizes, used for building booths/stands in the sizes desired in that context 3. Formal proposal to be discussed and voted on in a meeting |
| 1. Multi-Track Conference | 1. parallel program sessions where participants have the choice to follow one of the other track or to jump from one track to the other during the duration of the event |
| 1. Mylar 2. Near Field Communication 3. Net Monetary Benefits | 1. Trade name for polyester sheeting, usually clear or decorative metallic reflective finish 2. Protocols that enable data transfer between wireless devices that are within very close proximity 3. Measure of an event's profit calculated as revenues minus expenses |
| 1. Net Rate 2. Net Weight 3. Off-Line | 1. Non-Commissionable rate 2. Weight of goods without the shipping container 3. a. non-route airline ticketing service b. computer application performed while not connected to a computer network |
| 1. On-Centre 2. One Ten/Sixty 3. One-Sheet | 1. Refers to measurement of space from the center of a solid object to another point 2. 110V/60 cycle - US 3. A one-sheet piece of printed advertising. Often promoting a speaker's product or service |
| 1. Open Space Technology Session 2. Optical Sound | 1. Meeting format where the agenda is set by the participants upon arrival. A facilitator helps participants organize into conversation groups. 2. Sound that is recorded by photographic means on film sound recorded on and subsequently played back from an optical or photographic soundtrack, as opposed to a magnetic soundtrack |
| 1. Opt-In Marketing aka Permission marketing 2. Option Date 3. Order of Precedence | 2. Tentative Hold 3. System which ranks dignitaries according to international protocol for purposes of seating, honors or ceremonies |
| 1. Out Take 2. Outbound Operator 3. Outbound Tour | 1. Taped or filmed scenes not used in the final production 2. A company that takes groups from a given city or country to another city or country 3. Any tour that takes groups outside a given city or country to another city or country |
| 1. Over-the-Road 2. Overnight Service 3. Override | 1. Freight that is transported on the road and over public highways 2. A type of airfreight service. Overnight does not necessarily mean 24-hour delivery as carriers deal in business days. 3. A commission over and above the normal base commission percentage |
| 1. Pacing | 1. a) A rate of activity such as the presentation of a meal or tour itinerary b) The schedule of activities within an itinerary or meeting programme to make for a realistic balance of travel time, education programming, social events, tours, free time and rest c) Rate at which reservations are being made with respect to the percent of the total rooms booked measured at different time periods and compared to past events |
| 1. Paid Out 2. Panel Dolly 3. Par Lamp | 1. In-House facility form authorizing a cash disbursement to be charged to master account or individual guest 2. L-shaped dolly with wheels on both the vertical and horizontal sides. Used for moving display panels 3. A lamp shaped like an automobile headlight that consists of a tungsten source housed in an enclosed lens, which produces a rectangular beam |
| 1. Parabolic Screen 2. Parallax 3. Parcan | 1. Type of front projection screen surface which is rigid and allows only narrow angle viewing 2. An apparent change in the direction of an object, caused by a change in observational position, that provides a new line of sight 3. 150 watt to 1000 watt lighting instrument that acts like a floodlight providing an even light over a specific area |
| 1. Pascal 2. Passenger Name Record | 1. The unit of pressure or stress in the International Systems of Units (SI). In the United States, PSI (Pounds per Square Inch) is used instead 2. Record created in a computer reservation system/global distribution system when a reservation is made for a traveller |
| 1. PechaKucha 2. Percent of the Gross 3. Percent of the Net | 1. A series of short presentations of 20 slides lasting 20 seconds each 2. Type of payment involving a fixed percent of the gross income for that service. This type of agreement is often used by facilities as the rental. 3. Type of payment involving a fixed percent of the net income after costs of providing that service |
| 1. Percentage of Change Formula 2. Perk 3. Permanent Import | 1. Formula used to establish the variability in cost for future facility services 2. Payment, benefit, or privilege received in addition to regular income or salary 3. In case of sales, with payment of duties and value added tax (VAT), or in case of free distribution, disposable or consumables usually exempted from payment of duties and VAT depending on each country |
| 1. Permit Card 2. Pica 3. Pilaster 4. Pink Noise | 1. Card granting temporary employment rights to a non-union member, issued by a union having a closed contract with an employer 2. Unit to measure type line length and height. Approximately 1/6 inch 3. A rectangular column that usually projects about a third of its width from the wall to which it is attached 4. Filtered white noise that exhibits a constant power in any band of frequencies of the same span percentage. Generated to test loudspeakers in a room as well as to "tune" a room for best audio reproduction |
| 1. Planting 2. Plug-In 3. Plus One | 1. use of trees and plants to enhance the appearance of an exhibit or stage 2. Additional piece of software that extends the capabilities of a web browser or other programme 3. Component of a package tour that is not included in the package price, but may be purchased as an added feature or to extend the length of the package |
| 1. Point 2. Portal | 1. a) Measurement of type size. Twelve points equal one pica - approximately 1/6 inch b.) A city, town village, or other community or area which is treated as a unit for the application of freight rates 2. a.)entry, doorway b.) A web site or service that offers a broad array of resources and services, such as e-mail, forums, search engines, and on-line shopping malls to attract and retain a large audience |
| 1. Post-Consumer Material | 1. An end product that has completed its life cycle as a consumer item and would otherwise have been disposed of as solid waste. Post-consumer materials include recyclables collected in recycling programmes, such as office paper |
| 1. Pressure Zone Microphone 2. Productivity Tickets 3. Proscenium Arch | 1. Can be placed on a large surface such as a table, floor, wall, or lectern. It picks up sound from entire room and is often recommended for conferences group discussions, interviews, lectures and recordings 2. Complimentary tickets awarded by the official airline after the event according to the number of attendees who used the airline 3. The visible opening that frames a stage |
| 1. Quad Box 2. Quarter Round 3. Ramp Session | 1. Four electrical outlets in one box, which should be grounded 2. Wedge shaped table with one rounded edge 3. Session added on to the end of the day's program, usually after dinner, to accommodate extra papers or extra plenary lecture |
| 1. Regional Security Officer 2. Resort Casual 3. Return on Objectives | 1. RSO. Consular official charged with the security of his/her country's nationals while traveling in his region 2. Attire for warm destinations, including mid-to knee-length shorts, collar less or golf shirts, khakis and sandals. Women may wear linen sheaths, casual skirts or sundresses 3. Measurement of the benefit received for participating at an event based on pre-set objectives for success |
| 1. Reviewing Stands 2. Risk Monies | 1. Elevated platforms accommodating not more than 50 prsons. . 2. Funds that an agency would not recoup should a tour not materialize ie nonrefundable deposit |
| 5 Principles of Event Design | 1. Assessment and Evaluation 2. Meaningful Engagement 3. Distributive Learning 4. Collaboration 5. Experience |
| PMBOK | Project Management Body of Knowledge Manual used to prepare a certification exam in Project Management |
| 1. School Room Perpendicular Set-Up 2. School Room V Set-Up | 1. Variation of schoolroom set-up in which tables are placed perpendicular to the head table, and chairs are placed on both sides of the table 2. Seating arrangement where rows of tables and/or chairs are slanted in a V-shape facing a head table, stage or speaker |
| 1. Screen/Audience Distance 2. Scrim 3. Segue | 1. Rear most audience member should be no more than 8x the height of the screen in use 2. Translucent material used to diffuse or soften light 3. Transition between two audio passages or video segments |
| 1. Set Dressing/Trim Props 2. Shell Scheme 3. Shipper's Export Declaration | 1. Props arranged to decorate the set 2. European booth/stand system - usually includes raised floor, back and side walls, plus fascia 3. A form required for all shipments by the US Treasury Department and prepared by a shipper, indicating the value, weight, destination, and other basic information about an export shipment |
| 1. Shirring the Drape 2. Show Card 3. Show Daily | 1. Gathering drape along the rods to event out the folds and give each panel of drape equal spacing 2. Materials used for signs 3. A newspaper published each day during the run of an event or conference. It includes articles about the exhibits and events and often advertising |
| 1. Side Fills 2. Sight Acts 3. Signed Exception | 1. Speakers on stage right and stage left to protect amplified sound to fulls stage area 2. Performers who must be watched to be appreciated, such as mimes, jugglers, dancers, and acrobats 3. Delivery receipt, signed by the carrier, nothing a damage or shortage |
| 1. Simple random sample 2. SLA 3. Sling | 1. Method of sampling in which each member of the population has an equal chance of being included in the sample 2. Service Level Agreement. Usually an adjunct document to a vendor contract 3. A pre-made length of cable used for hanging exhibit materials or signs |
| 1. Smart Form 2. SITE 3. SGMP | 1. A Web-based form that can be designed to guide the user through the process of completing the form and can alert the user to errors 2. Society for Incentive Travel Excellence 3. Society of Government Meeting Professionals |
| 1. Soffit 2. Soft Currency 3. Sole Relay Interpreter | 1. A lowered portion of a ceiling 2. A currency that cannot be traded outside its native country 3. Pivot Interpreter; only interpreter in the team assigned to an event who is able to translate out of a lesser used language and functions as a "relay" for the rest of the team in relation to that language |
| 1. Sound Reinforcement 2. Sound Wings 3. Soundscape | 1. Use of electronic and electric equipment to amplify the natural sound produced by a performer or speaker 2. Risers on stage right and stage left for stacked sound equipment which allows storage space hidden from the audience view 3. Atmosphere created with the use of music and sound effects |
| 1. Source Language 2. Speaker Platforms 3. Spike Mark (MARK) | 1. Language from which a speech or document is translated or interpreted 2. Platforms on the right and left of stage used to elevate sound equipment 3. Tape or chalk marks on studio or stage floors designating exact placement of props and actors |
| 1. Spot Exchange 2. Stack 3. Stage Master | 1. The exchange rate for foreign currency for immediate purchase/delivery 2. Buses assembled in one location convenient for passenger loading 3. Person at a venue in charge of stage facilities |
| 1. Stage Plot 2. Stakes 3. Stand | 1. Diagram, drawn to scale, indicating placement on stage of equipment, props, microphone, etc. 2. Pointed pegs used to secure the guy ropes of a tent in the ground 3. European term for booth or exhibit |
| 1. Statement of Account 2. Steering Committee 3. Step-On-Guide | 1. Statement of income and expenses following the end of an event 2. Select group which sets policies and makes basic decisions relatives to a group or an event 3. A freelance guide who comes aboard a motorcoach to give an informed overview of they city or attraction to be toured |
| 1. SMMP 2. Style Sheet 3. Subvention | 1. Strategic Meeting Management Programme (focused approach on increasing efficiency and reducing costs across the organisation for all of its events) 2. A list of special spellings, terms and style points to be used consistently in publications related to an event, company or organisation 3. Financial Support provided by the host destination or government as an incentive to attract large congresses or events |
| 1. Subwoofer 2. Suitcasing 3. Superimposition | 1. loudspeaker system that is designed to reproduce very low bass frequencies 2. When a company tries to sell its product or service on the show floor without the permission or consent of the event's management 3. Technique of projecting two visual images on a screen at the same time |
| 1. Suspend Elements 2. Switchboard 3. Switcher | 1. An attachment of devices to the frame work of an exhibition hall 2. A combination of switches, dimmer plates and fuses for controlling light 3. Engineer who is switching from camera to camera b) panel with rows of buttons that allows switching from one camera or sound source to another |
| 1. Syndicate Room 2. Synchronization 3. T-3 Line | 1. Breakout room 2. Sound and picture recorded or played back at the same time 3. Transmitting data at speeds of up to 44.184 Mbps, is faster than a T-1 line, allowing performance of more tasks simultaneously at a greater speed |
| 1. Tare Weight 2. Target Language 3. Tariff | 1. The weight of a container and/or packing materials deducted form the total weight to determine the weight of contents or load 2. Language into which a speech or document is translated or interpreted 3. A schedule of duties imposed by a government on imported and exported goods b) Published list of fares or rates and conditions of service from a supplier |
| 1. Technical Director 2. Temporary Import 3. Temporary Import Bond | 1. Person who calls cues from the control room 2. Exhibition material whose temporary import status exempts payment of duties and taxes on arrival 3. The surety covering articles imported into a country on a temporary basis, generally in lieu of paying import duties and/or taxes. The fee for the bond is non-refundable in most cases |
| 1. Think Tank 2. Three Sheet/Triple Sheet 3. Timecode | 1. A group of specialist organized by a business enterprise, governmental body and commissions to undertake intensive study and research into specified problems 2. Bed made with at third sheet on top of the blanket. 3. The sequential numbers assigned to each frame of video or film representing the passage of time in hours, minutes, seconds and even tenths of seconds. Used for catalogining purpose and during editing |
| 1. Tour Broker 2. Tour Escort 3. Tower | 1. An individual licensed and bonded by the interstate commerce commission to operate motor coach tours in the US and in some cases Canada 2. Contracted by DMC 3. Structure to which lighting instruments are attached |
| 1. Trade-out 2. Transformative Learning 3. Transit | 1. type of barter 2. Learning that occurs during the second half of life which is directed at attaining a new consciousness and self-understanding 3. Passenger changing planes without going through security and/or customs |
| 1. Transit Visa 2. Trapping 3. Tweeter | 1. Visa allowing holder to stop over in a country to make a travel connection or for a brief visit 2. Method of consolidating shipments. Usually defines function of a Less than truckload trucker grouping freight for shipment to a particular show 3. Loudspeaker designed to produce high frequencies oly. Tweeters are typically use at frequencies beyond the centre of the audio spectrum which, if placed on a logarithmic scale like a piano keyboard, would be about 630 Hz |
| 1. Two-Tiered Set-Up 2. USTA 3. UL 2305 | 1. A seating arrangement with a row of seats on low risers around a Boardroom Set-Up. 2. U.S. Travel Association 3. Standard for safety for exhibition display units |
| 1. Unconference 2. Underground hospitality suite 3. Underliner | 1. Participant led event. Agenda is created by attendees on arrival and includes open discussions rather than formal presentations 2. Hospitality suite that is not hosted by an official sponsoring organization 3. Plate used under bowl, glass, condiments, and so forth |
| 1. Uniserve Property 2. Uplink 3. Use Day | 1. A hotel property in which that convention services manager handles all aspects of the event, including catering 2. The station used to transmit signals from earth to a satellite 3. A base unit in calculating occupancies. Various facilities have developed different definitions; one of the most common in use of all or part of the facility by one client or tenant for all or part of one day for any purpose; includes event, move-in, move-out and hiatus days |
| 1. Valance 2. Validated Export License 3. Value Added Tax (VAT) | 1. A trim or finish curtain, usually 12" deep with scalloped edge, used to give a tent a finished appearance b) Short overhead, decorative border normally used as a light baffle or screen 2. A document issued by the U.S. government authorizing the export of commodities for which written export authorization is required by law 3. added to a product at each step of the manufacturing and marketing process reflecting value which has been added to the product by processing |
| 1. Varietal Wine 2. Vertical Show 3. Vertical Union | 1. made mainly from one variety of grape 2. Exhibition at which the products or services being displayed represent one element of an industry or profession 3. Union with jurisdiction over all occupations, skilled and unskilled, in an entire industry |
| 1. Video Character Generator 2. IMAG | 1. device used to generate and create letters, numbers and symbols electronically 2. Image Magnification |
| Phillips ROI Pyramid ROO - Return-on-Objective | Level 0: Inputs and Indicators Level 1: Reaction, satisfaction, and planned action Level 2: Learning Level 3: Application Level 4: Impact Level 5: ROI |
| Beverage Calulations | |
| 1. Vintage 2. Waiter Parade 3. Waiver of Subrogation | 1. Wine 2. White gloved servers circle in the room, usually with flaming dishes, before placing the food on the table with a flourish 3. release of rights to substitute one part for another party b) release of insurance company right to succeed to the insured's rights to sue for damages |
| 1. Walk On 2. Wash Light 3. Waybill | 1. Music played while a new presenter arrives on stage 2. Colored light that softly illuminates an area 3. Non-negotiable instrument of transport that serves as a receipt for the shipper, indicating that the carrier has accepted the goods listed therein and obligates itself to carry the consignment to the destination |
| 1. Wharfage 2. Whiteboarding 3. Windscreen | 1. A charge assessed by a pier or dock owner for handling incoming or outgoing cargo 2. feature of videoconferencing systems which allows the placement of shared documents on an on-screen shared space or "whiteboard" 3. Porous cover for microphones to block unwanted sounds |
| 1. Yield Management | 1. financial management method of pricing and capacity control that yields maximum profit. |
| British Terms | color = colour theater = theatre criticize = criticise |
| 1. Custom 2. Information 3. Party 4. semiannual 5. initiation fee | 1. Bespoke 2. Enquiries 3. Do 4. half-yearly 5. entrance fee |
| 1. run for office 2. Over 3. To check 4. Engrave | 1. stand for election 2. PTO - please turn over 3. to tick 4. Dye stamp |
| Marketing Timeline | 52 - dates/location 40 - new release #1 26- news release #2 24 - Mailing #1 20- New release #3 16 - Mailing #2 15 - speaker photos/video clips 12 - Cover story 10 - media invite 8 - mailing #3 6 - new release #4 1 - invite press by phone |
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