Topic 1 Meeting customer needs

Description

Meeting customer needs
Samsoor Nasim
Flashcards by Samsoor Nasim, updated more than 1 year ago
Samsoor Nasim
Created by Samsoor Nasim almost 4 years ago
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Question Answer
Niche market A niche market is on where a business targets a smaller segment of a larger market where customers have specific needs and wants
Niche market advantages Less competition Clear focus Builds up specialist skill and knowledge Can charge a higher price Profit margins are higher customers tend to be more loyal
Niche market disadvantages Lack of economies of scale Risk of over dependence on a single product or market Likely to attract competition if successful Vulnerable to market changes
Mass market Where a business sells into the largest part of the market where there are many similar products to on sale
Mass market key features Customers form the majority of the market Needs and wants are more general and less specific Associated with high production output and capacity Success usually associated with low cost operation, heavy promotion, widespread distribution and market leading brand
Volume of sales The quantity of products sold
Value The total amount spent by customers
Market size formula Market size this period/Market size last period - 1 x 100
Dynamic markets A dynamic market is one that is subject t to rapid or continuous change E.g. Online retailing
Online retailing Online retailing is the selling of goods through the internet E.g. Amazon
Online retailing advantages Easy to access Reduced overheads Potential for rapid growth Can widen your market Customer trust
Online retailing disadvantages Website costs Infrastructure costs Security and fraud Legal issues Website costs Customer trust
How do markets change? As supply decreases prices increase As supply increases prices decrease As supply stays constant prices fluctuate as demand fluctuates
Innovation Creating more effective processes by implementing new ideas or creating dynamic products
Innovation advantages Improved productivity and reduced costs Helps build a brand Establishes an advantage over competitors Builds a strong organisational culture which attracts talent Higher sales and profits
Product innovation Launching new or improved products or services onto the market
Product innovation advantages Greater perceived added value Higher prices Build early customer loyalty Enhances reputation as an innovative business Increased market share
Process innovation Finding better or more efficient ways of producing existing products or services
Process innovation advantages Reduced costs Improved quality More responsive customer service Greater flexibility of operations
Market growth The percentage growth in the size of the market, measured over a specific period
Market size formula N
Adapting to change Act decisively Demonstrate momentum
How does competition affect the market More competition means the business has to be market orientated rather than being product orientated More competition means a business has to produce good quality products in order to satisfy consumer needs
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