Ethics in Design and Experimentation

Question	Answer
Deception	The act of manipulating the truth by hiding truthful information or showing false information. Can be good or evil.
Benevolent Deception	When it helps rather than harm the end-users. Can be intentional or not, implicit or explicit, acknowledged or not.
Why benevolent deception happens?	To balance the demands and constraints imposed by system capabilities, end-user expectations and business objectives.
User Expectation vs. System Reality	E.g., hide uncertainty, maintain consistence, increase people's comfort, etc...
Individual vs. Group	E.g., obscure information, display fake information to hide real data, etc...
Individual vs. Self	E.g., help users avoid mistakes, help users achieve their goals, help users make decisions, etc...
Satisfying Design Goals and People	E.g., principle of least astonishment, gracefully failing, etc...
System Image Deceptions	Around what the system is doing or around what the system can do.
Behaviour Deceptions	Deceptions that take advantage of the physical, sensory and psychological limits, capabilities and learned behaviours of the user.
Mental Model Deception	Deceptions that manipulate users’ mental mode or perception of the system, by using metaphors to draw upon what the users are familiar with.
Malevolent Deception	Deception intended to benefit the system owner at the expense of the user.

Resource summary

	Created by dcardosods over 9 years ago