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| Question | Answer |
| 32. Conceptual Model | The actual model that is given to the person through the design and the interface of the actual product. |
| 32. Mental Model | representation that a person has in his mind about the object he is interacting with. |
| 20. Include no more than ______ items in each chunk. | four |
| 20. The four item rule applies not only to working memory, b but also to _______ ________ ________ | long term memory |
| 18. _________ line lengths are easier to read because they interfere _____ with the flow of saccades and fixations. | Longer; less |
| 93. People Think _______ equals ________. | Choice; Control |
| 16. Some fonts can be the same size but look bigger due to the __ _______. | x-height |
| 7. Affordances/Cues | Action Possibilities |
| 7. Use _____ to show whether that object is chosen or active. | shading |
| 1. What does a brain create? | Shortcuts |
| 1. How can you influence what people see or think they see? | Color and shapes |