37698680
Description
Flashcards by Ronaldo Lima, updated more than 1 year ago
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Created by Ronaldo Lima
over 1 year ago
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| Question | Answer |
| Good evening. | Good evening. Welcome to the Grand Plaza Hotel. How may I help you? |
| We have a reservation for today. It's under the name of Marco. | Can you please spell that for me, sir? --- Could you spell your last name for me, please? |
| Sure: M - A - R- C- O. | Ok, thank you. My I see your confirmation number for this reservation, please? |
| Yes, there you go. | Fine. Mr. Marco, we've reserved a double room for you for ten nights. Is that correct? |
| Yes, it's OK. Sorry, Is it a double bed room, right? | Yes sir, it is |
| We'd like an ocean view room, is it possible? | Right. Let me see if there's an ocean view room available for you. Just a moment, please. |
| Ok. Thank you. | (Situação A) OK. fortunately we have an ocean view room available for you! |
| (Situação A) Fine! Do I have to pay any extra charge for that? | (Situação A) Actualy not. We can do it for free, as an upgrade to you. |
| (Situação A) Excelent! We really do appreciate that! | (Situação A) That's our pleasure, sir! |
| (Situação B) We'd like an ocean view room, is it possible? | (Situação B) I'm sorry but we don't have this kind of room available anymore. |
| (Situação B) How bad! So, We'd like a spacious queen-size bed room if its possible, please. | (Situação B) Sure. Your room has already a queen-size bed as you asked. |
| (Situação B) Fine! Thank you. | Right. Your room number is 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. |
| Great! And how about the luggages? | A bellboy will bring your bags up shortly. |
| Perfect! Sorry, may we have one more key, please? | Sure. Here you go. |
| Excellent!. Can you tell me please what time is breakfast? | It's from 7 to 10 am. --- Breakfast is served in the lobby between 7 and 10 am. |
| Fine. Just one more question. What time is check-out? | At midday, sir. |
| Right. | Should you have any questions or requests, please dial 'O' from your room. |
| OK, thanks! | Also, there is internet available in the lobby 24 hours a day. |
| Excellent! And how do I connect to Hotel's Wi-Fi network? What is the Wi-Fi password? | It's very simple, sir. Here is our WI-FI network and the password to connect to it. |
| Perfect! Thank you very much. | My pleasure, sir. Have a wonderful stay at the Grand Plaza Hotel! |
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