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Flashcards on Untitled, created by remington_456sp on 11/01/2016.
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Flashcards by remington_456sp, updated more than 1 year ago
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MÓDULO 2. SERVICIO A USUARIOS Y COMPAÑEROS
Image: 7f57f96f-950c-48be-a785-e11a9d09e479 (image/jpg)
Objetivo del módulo: El participante reflexionará acerca de su organización, sus clientes internos y externos, y las áreas de oportunidad que existen para mejorar el servicio ofrecido. Contenido temático 2.1 Las organizaciones 2.1.1 Nuestra organización: SEV 2.2 ¿Para quién trabajamos? 2.2.1 Clientes internos y externos 2.2.2 Momentos de verdad 2.2.3 Servidores públicos
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