Training - Key Terms

Question	Answer
Extranet	A section of the organisation's intranet that is available for external use, for example by suppliers or customers
Induction training	The training carried out when new employee joins an organisation
Task-based Training	Trains the user to carry out a specific routine activity, such as filling in an on-on screen data entry form or operating an EPOS checkout.
Skill-Based training	Aims to give the user transferable skills that can be used in a variety of ways to perform a range of functions
Natural language interface	Allows the user to ask questions in normal words rather than using technical terms. For example a user could search for 'reduce errors' rather than needing o know the term 'validation'
Context-sensitive help	Gves information based on what the user was during when they pressed the help button
Third-party manals	Are provided by publishers other than the software house that produced the software . They are generally available for popular generic software where there is sufficient market to justify their development

Resource summary

	Created by Owen Reynolds over 8 years ago