14177629
Description
Mind Map by jonathan villalba, updated more than 1 year ago
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Created by jonathan villalba
over 7 years ago
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PROJECT QUALITY MANAGEMENT
- Definition
- Includes the processes and activities of the performing
organization that determine quality policies, objectives, and
responsibilities.
- Uses policies and procedures to implement, within the project’s context, the
organization’s quality management system
- Works to ensure that the project requirements,
including product requirements, are met and validated
- Includes the processes and activities of the performing
organization that determine quality policies, objectives, and
responsibilities.
- Plan Quality
Management
- Definition
- The process of identifying quality requirements and/or standards for the project
and its deliverables
- and documenting how the project will demonstrate compliance with
quality requirements
- and documenting how the project will demonstrate compliance with
quality requirements
- The process of identifying quality requirements and/or standards for the project
and its deliverables
- INPUTS
- Project Management
Plan
- Scope baseline
- Schedule
baseline
- Cost baseline
- Other management
plans
- Scope baseline
- Stakeholder
register
- Risk
register
- Requirements
documentation
- Enterprise Environmental
Factors
- Organizational Process
Assets
- Project Management
Plan
- TOOLS AND
TECHNIQUES
- Cost-Benefit Analysis
- The primary benefits of meeting quality requirements include less rework, higher productivity, lower costs, increased
stakeholder satisfaction, and increased profitability.
- compares the cost of the quality step to the expected benefit.
- compares the cost of the quality step to the expected benefit.
- The primary benefits of meeting quality requirements include less rework, higher productivity, lower costs, increased
stakeholder satisfaction, and increased profitability.
- Cost of
Quality (COQ)
- Includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements,
appraising the product or service for conformance to requirements, and failing to meet requirements (rework)
- Includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements,
appraising the product or service for conformance to requirements, and failing to meet requirements (rework)
- Seven Basic
Quality tools
- Cause-and-effect
diagrams
- Flowcharts
- Checksheets
- Pareto diagrams
- Histograms
- Controlcharts
- Scatter diagrams
- Cause-and-effect
diagrams
- Benchmarking
- Design of
Experiments
- Statistical
Sampling
- Additional Quality
Planning tools
- Brainstorming.
- Force field analysis
- Nominal group technique.
- Quality management and control tools
- Brainstorming.
- Meetings
- Cost-Benefit Analysis
- OUTPUTS
- Quality Management
Plan
- Component of the project management plan that describes
how the organization’s quality policies will be implemented
- Component of the project management plan that describes
how the organization’s quality policies will be implemented
- Process Improvement Plan
- Process boundaries
- Process configuration
- Process metrics
- Targets for improved performance
- Process boundaries
- Quality
Metrics
- Describes a project or product attribute and how the control quality
process will measure it
- Describes a project or product attribute and how the control quality
process will measure it
- Quality
checklists
- Structured tool, usually component-specific, used to verify that a set of
required steps has been performed
- Structured tool, usually component-specific, used to verify that a set of
required steps has been performed
- Project documents updates
- Stakeholder register
- Responsibility assignment matrix
- WBS and WBS Dictionary.
- Stakeholder register
- Quality Management
Plan
- Benefit
- It provides guidance and direction on how quality will be managed and validated throughout the
project
- It provides guidance and direction on how quality will be managed and validated throughout the
project
- Definition
- Perform Quality
Assurance
- Definition
- The process of auditing the quality requirements and the results from quality control measurements to
ensure that appropriate quality standards and operational definitions are used.
- The process of auditing the quality requirements and the results from quality control measurements to
ensure that appropriate quality standards and operational definitions are used.
- INPUTS
- Quality Management Plan
- Process Improvement Plan
- Quality Metrics
- Quality control
Measurements
- Are the results of control quality activities
- Are the results of control quality activities
- Project documents
- Quality Management Plan
- TOOLS AND TECHNIQUES
- Quality Management and Control Tools
- Affinity diagrams
- Used to generate ideas that can be linked to form organized patterns of thought about a problem
- Used to generate ideas that can be linked to form organized patterns of thought about a problem
- Process decision program charts (PDPC)
- Used to understand a goal in relation to the steps for getting to the goal
- Used to understand a goal in relation to the steps for getting to the goal
- Interrelationship digraphs
- An adaptation of relationship diagrams
- An adaptation of relationship diagrams
- Tree diagrams
- Used to represent decomposition hierarchies such as the WBS, RBS and OBS
- Used to represent decomposition hierarchies such as the WBS, RBS and OBS
- Prioritization matrices
- Identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation.
- Identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation.
- Activity network diagrams
- Previously known as arrow diagrams
- Previously known as arrow diagrams
- Matrix diagrams
- used to perform data analysis within the organizational structure created in the matrix
- used to perform data analysis within the organizational structure created in the matrix
- Affinity diagrams
- Quality Audits
- Is a structured, independent process to determine if project activities comply with organizational and project policies, processes, and
procedures.
- Is a structured, independent process to determine if project activities comply with organizational and project policies, processes, and
procedures.
- Process Analysis
- Follows the steps outlined in the process improvement plan to identify needed improvements
- Follows the steps outlined in the process improvement plan to identify needed improvements
- Quality Management and Control Tools
- Outputs
- Change Requests
- Used to take corrective action, preventive action, or to
perform defect repair.
- Used to take corrective action, preventive action, or to
perform defect repair.
- Project Management Plan Updates
- Quality management plan
- Scope management plan
- Schedule management plan
- Cost management plan
- Quality management plan
- Project Documents Updates
- Quality audit reports
- Training plans
- Process documentation
- Quality audit reports
- Organizational Process Assets Updates
- Change Requests
- Benefit
- It facilitates the improvement of quality processes
- It facilitates the improvement of quality processes
- Definition
- Control Quality
- Definition
- The process of monitoring and recording results of executing the quality
activities to assess performance and recommend necessary change
- The process of monitoring and recording results of executing the quality
activities to assess performance and recommend necessary change
- INPUTS
- Project management plan
- Quality metrics
- Quality checklists
- Work performance data
- Planned vs. actual technical performance
- Planned vs. actual schedule performance
- Planned vs. actual cost performance
- Planned vs. actual technical performance
- Approved change requests
- Deliverables
- Project documents
- Agreements
- Training plans and assessments of effectiveness
- Agreements
- Organizational process
assets
- Project management plan
- TOOLS AND TECHNIQUES
- Seven Basic Quality Tools
- Statistical Sampling
- Inspection
- the examination of a work product to determine
if it conforms to documented standards
- the examination of a work product to determine
if it conforms to documented standards
- Approved Change Requests Review
- Seven Basic Quality Tools
- OUTPUTS
- Quality Control Measurements
- Are the documented results of control quality activities
- Are the documented results of control quality activities
- Validated Changes
- Any changed items are inspected and will be either accepted before
notification of the decision is provided
- Any changed items are inspected and will be either accepted before
notification of the decision is provided
- Verified Deliverables
- Work Performance Information
- Change Requests
- Project Management Plan Updates
- Project Documents Updates
- Organizational Process Assets Updates
- Completed checklists
- Lessons learned documentation
- Completed checklists
- Quality Control Measurements
- Benefits
- identifying the causes of poor process or product quality and
recommending and/or taking action to eliminate them
- Validating that project deliverables and work meet the requirements
specified by key stakeholders necessary for final acceptance
- identifying the causes of poor process or product quality and
recommending and/or taking action to eliminate them
- Definition
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