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9800929
MAPA CONCEPTUAL CALIDAD
Description
INTRODUCCION AL PROCESO DE LA CALIDAD
Mind Map by
andrea blanco
, updated more than 1 year ago
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Created by
andrea blanco
about 7 years ago
4
0
0
Resource summary
MAPA CONCEPTUAL CALIDAD
Servicio calidad total
Exceder expectativa cliente
Que no es calidad
Incumplimiento a requisitos
Mal producto
Cliente
Aporte Japonés (calidad total)
Posguerra (Japón)
Revolución industrial
Control de calidad
Calidad total
2da. Guerra Mundial
Posguerra (resto mundo)
Aseguramiento de calidad
Artesanal
Periodo paleolítico
Ind. Lítica del Cro- Magnon
Herramientas resistentes
Aporte Dr. Wiliam E. Deming
Constancia
Eliminar Inspección
Barreras
Entrenamiento
Precios
Liderazgo
Miedo
Nueva filosofía
Capacitación
CUATRO (4) ETAPAS
HACER
PLANIFICAR
ACTUAR
COMPROBAR O VERIFICAR
Media attachments
Image (binary/octet-stream)
Expectativas (binary/octet-stream)
Cb0b45fe4c8697fb097ed6b89de213c83118c58c Original (binary/octet-stream)
Trampas (binary/octet-stream)
Lista 4 (binary/octet-stream)
Image017 (binary/octet-stream)
Meta (binary/octet-stream)
Image008 (binary/octet-stream)
Images (binary/octet-stream)
Calidad Total (binary/octet-stream)
Encuesta (binary/octet-stream)
Paleolitico2 (binary/octet-stream)
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