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2956677
Description
Mind Map on Untitled, created by javier barreto on 16/06/2015.
Mind Map by
javier barreto
, updated more than 1 year ago
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Created by
javier barreto
almost 9 years ago
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0
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Resource summary
SERVICIO AL CLIENTE
CARACTERISTICAS
INTANGIBILIDAD
VARIABILIDAD
IMPERDURABILIDAD
COMPONENTES
ACCESIBILIDAD
CORTESIA
COMPRENSION
COMUNICACION
CREATIVIDAD
ELEMENTOS
CONTACTO
RELACION CON EL CLIENTE
RECLAMOS
CONTROL
NECESIDADES DEL CLIENTE
TIPO DE SERVICIO
EVALUACION DE SERVICIO
ACCIONES
CORTESIA
CONOCIMIENTOS
POLITICAS DE SERVICIO
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