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Mind Map on Untitled, created by anjalishan97 on 29/05/2014.
anjalishan97
Mind Map by anjalishan97, updated more than 1 year ago
anjalishan97
Created by anjalishan97 over 10 years ago
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Resource summary

Cadbury
  1. 1. Role of operations management
    1. Good/service differentiation:

      Annotations:

      • products are made out of pure/best ingredients such a the milk, cocos, and the sugar
    2. 2. Influences
      1. Globalisation

        Annotations:

        • able to import coco from Ghana, Africa and South and central America to obtain best quality products 
        1. Technology

          Annotations:

          • Innovative technologies such as CAM enables the business to manufacture chocolate bars efficiently and to reduce costs as not many amount of employees will be needed. 
        2. 3. Operation process
          1. Transformed resources

            Annotations:

            • Chocolate bards 
            1. Transforming resources

              Annotations:

              • coco beans sugar milk butter employees to monitor machines factories 
              1. The 4 vs

                Annotations:

                • Volume: machines allow to manufacture quicker to meet customer demands Variety: chocolate bars are bade in different sizes and flavors to suit different customers
                1. Technology

                  Annotations:

                  • assists in achieving unique chocolate particle size with the use of machines vibrating machines to ensure large particles are not present chocolates are deposited into mold by machines to ensure consistency, efficiency and productivity.  shaken to avoid air bubbles  sanction pads enable to pack chocolate bars into boxes faster and more neater , a process which doesn't need much employees (cost saving) machines that weighs the chocolate and determine if it the right amount, if not it uses air to ignore(push away that particular bar) and continue the process 
                  1. Task design

                    Annotations:

                    • each machine is designed to provide a specific job also employees are allocated to specific part of the factory to ensure a flow and achieve efficiency and productivity
                    1. Monitoring, control and improvement

                      Annotations:

                      • metal check detectors to guarantee quality  chocolate crumps are carefully tested to ensure consistency of the quality 
                      1. Warranties

                        Annotations:

                        • customers are guaranteed to enjoy the exact amount of chocolate in the pack, also if customer is not satisfied they have the right to exchange or obtain the money back 
                        1. Process Layout

                          Annotations:

                          • the manufacturing is designed in such way that backing of crumps, molding and packaging is situated in different areas to ensure a flow 
                        2. 4. Operations strategies
                          1. Quality

                            Annotations:

                            • processes such as pouring into molds are all monitored from separate control room to ensure quality wrapped in 'flow wrap' which is a thin metallic wrapping that aids to keep the chocolate bars remain fresh and guarantee quality 
                            1. cost

                              Annotations:

                              • use 'flow wrap' as it cheaper  if not delivered to shop such as vending machines (no need of logo packaging) the business boxes in white boxes to save cost of packaging the boxes too 
                              1. dependability
                                1. Speed

                                  Annotations:

                                  • 3 packaging lines are set to ensure speed and to manage of one runs out 
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