Business process is
where all the different
divisions of an
organisation all work
together - Better than
function!
Business function is
where all the
departments are
separate from each
other
FUNCTION: benefits - More
specailised where everyone
will know their job really well
con - There isn't effective
communication between
different departments
PROCESS: Improved
customer services, value
adding, end-user
perspective, competitive
advantage through
outsourcing
An ERP system is a set of
computer program modules
that attempts to integrate the
different functional areas of the
organisation. An ERP is
designed based on best
practice - the best way of
performing a particular
process
ISSUES IN MOVING TO A
BUSINESS PROCESS: 1.
Management change -
support must come from
the top. 2. People change -
specialist jobs becoming
generalists jobs
BUSINESS PROCESS
RE-ENGINEERING (BPR): The
fundamental rethinking and radical
redesign of business processes to
achieve dramatic improvements in
critical contemporary measures of
performance, such as cost, quality,
service and speed