BARISTA

BARISTA

Mechanical System
1. Age of Machine
  1. Electricity
    1. electrocution
    2. unsafe wiring
  2. regular break downs
  3. Handles
    1. turning anti clockwise
    2. strain on wrist
  4. not user friendly
    1. MSD
2. Maintenance
  1. Service
    1. wrong tools
    2. complacency in services
      1. mistakes
    3. damage to machine during service
    4. incorrect parts
  2. Cleaning
    1. cleaning tablets fall into coffee
    2. wrong products used in machine
  3. Electricity
    1. power not turned off during repairs
    2. fluid on cords
      1. electrocution
      2. power supply kicks out all shop
  4. Tradies
    1. fatigue
      1. injury to staff
    2. unwell
      1. injury to self
3. Instruction Manual
  1. Hard to read
    1. Language Barrier
    2. Damage to machine/operator
    3. Doesn't read
      1. Break down of machine
      2. Wrong product in machine
  2. Not user friendly
    1. Potential for mistakes
      1. Burns
      2. errors in coffee making
    2. damage to machine
4. Operator
  1. Lack of Training
    1. problem for staff management & patrons
  2. Fatigue
    1. mistakes with orders
    2. Busy day
      1. MSD
  3. Fitness
    1. Health
    2. home life
    3. home life
  4. Psychological
    1. Staff bullying
    2. mental state of staff
    3. unable to work stress leave
5. Training
  1. inadequate training
    1. coffee complaints
    2. Burns
    3. Trainer unable to teach
      1. Communication
      2. bad customer service
  2. no training
    1. injuries to staff
  3. Hygiene
    1. Unsafe practices
    2. poor personal hygience
      1. offensive to patrons & staff
  4. Communication
    1. Safety Issues
    2. customer service
6. Design of Machine
  1. Noozle
    1. Steam Burn
    2. Hot water burn
  2. Bench Height
    1. not suitable tall or short people
      1. repetitive strain
      2. back knees legs & arms aching
  3. Heavy
    1. Pull muscle
  4. Equipment installation
    1. Poor HF design
      1. continual turning upper body
7. Environment
  1. Weather Cold day
    1. busy day
      1. errors
  2. Aircon break down
    1. cold inside
      1. to cold for customers
      2. cold hands cant work
        burns
    2. hot indoors
      1. stressful workers
  3. Lighting
    1. measurement of coffee
    2. unable to focus - Headaches
    3. poor placement of lights
  4. Noise
    1. wrong orders
      1. Allergic reaction
    2. can't hear

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	Created by debbiecorrigan over 9 years ago