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12305668
4 Principios de actuación
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Curso.
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primero
Mind Map by
juan antonio bautista
, updated more than 1 year ago
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Created by
juan antonio bautista
about 6 years ago
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Resource summary
4 Principios de actuación
dar voz
permitir al ciudadano expresar su punto de vista
z10 escucha activamente y pregunta
entiende proactivamente la situación
recuerda, el estrés convierte la comunicación no verbal dominante
ser neutral
Annotations:
ser neutral.
que la decisión del z10, no afecte
con prejuicios personales o emociones momentáneos
aplicarlos a todos por igual
estar consciente del buen trato.
respetar
trato digno
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