Process

Laura Sarmiento2323
Mind Map by Laura Sarmiento2323, updated more than 1 year ago
Laura Sarmiento2323
Created by Laura Sarmiento2323 over 5 years ago
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Mapa mental de la materia Administración de Proyectos y procesos en las Organizaciones.
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Resource summary

Process
1 3 types of Process
1.1 Core Processes
1.1.1 This is the most important part of the company, the mission and objects for achieve. Activities to be carried Paragraph in an exemplary manner ensure continuous Competitiveness of a company.
1.1.1.1
1.1.2 Why do we care about process
1.2 Enabling Process
1.2.1 What the company need to be done. Know the entire proceess and the most important steps to get our mission.
1.2.1.1
1.3 Governing Processes
1.3.1 Business process management (BPM) tools can facilitate these activities while enabling organizations to react to fast changing business environments.
1.3.1.1
2 And Also the PROCESS Help you for...
2.1 What we Do
2.1.1 *Six Sigma *Improve *More Quality *Identify and Eliminate not Value Things *Make Money and succes
2.2 Recognize...
2.2.1 *Wastes *Errors *Rework (Definition of quality)*Redundant Activities *Pointless work.
2.3 We need a Better...
2.3.1 *Results *Process *Organization aline *Region *Processes *Design *Less Departments for more Work to Do.
2.3.1.1 And is very important know the critical radio: Value time VS elapsed time: VT/ET1
3 The Customer. We need to Focus all the process in what customers want. So we need to line the process for the customers
3.1 So.. Who is the CUSTOMER? is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration.
3.2 Why the customer Is always Right: http://www.huffingtonpost.com/alexander-kjerulf/top-5-reasons-customer-service_b_5145636.html
4 The process Owner
4.1 A process needs a good Leader: http://www.ted.com/talks/drew_dudley_everyday_leadership
4.2 Research for many persons and improving with an expert competitiors
4.3 Requeres many functions and skills: ability to delegate *Communication *Commitment *Honesty *Creativity
5 The process must be make in a type and work type in macro an micro level.
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