Angie Carolina Cuello Hernandez
Mind Map by Angie Carolina Cuello Hernandez, updated more than 1 year ago
Angie Carolina Cuello Hernandez
Created by Angie Carolina Cuello Hernandez over 3 years ago


comunications skills

Resource summary

  1. good communication skills are an important factor in job success.
    1. Your thoughts and ideas can be misinterpreted if cannot speak clearly, either verbally or in writing.
      1. The communication process has five key elements: source, encoding, channel, decoding and the receiver
        1. First it must be clear why you are communicating and what message you want to convey.
          1. Put your message in the appropriate style and format so that your audience understands it easily.
            1. Examine the channel you are going to use, such as a face-to-face meeting, a phone call, an email, or a report.
              1. Each communication channel has different strengths and weaknesses, so be sure to use the one that best suits your message.
                1. Decoding is the process of reading or listening to a message and getting a meaning from it.
                  1. Finally, you should consider the recipient of your message and the context in which it will be received.
                    1. Las personas aportan sus propias situaciones, ideas y sentimientos a su mensaje, y esto influirá en su comprensión de la misma.
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