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16350136
Sucursales 2.0
Description
Mind Map on Sucursales 2.0, created by Felipe de Jesús Gómez González on 18/12/2018.
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Mind Map by
Felipe de Jesús Gómez González
, updated more than 1 year ago
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Created by
Felipe de Jesús Gómez González
over 5 years ago
16
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Resource summary
Sucursales 2.0
Proceso de Atención
1) Antes de la TX
Reconocimiento Biometrico
Uso de un app de Banorte
Citas Anticipadas desde otro Canal
Detección automatica de llegada
Adecuación de las opciones del QM segun Cliente
Turno por voz
2) Durante la TX
Bot de consulta sobre tramites
Asistencia en Tramites
Asistencia en transacciones
Capacitacion en All in ONE
Internet Gratis
Posicionamiento Fisico
3) Salida de TX
Bot Retro del Servicio de la Sucursal
IA en Datos de uso de los servicios de SUC
Usuarios
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