1760059
Description
Mind Map by paulinemcnamara6, updated more than 1 year ago
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Created by paulinemcnamara6
over 9 years ago
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Consumer Studies
- A consumer - Someone who buys or uses goods or services
- Needs - essential goods & services
- Wants - non esential goods & services
- Take aways, cars, designer jewellery
- Take aways, cars, designer jewellery
- Food, clothes, shelter
- Wants - non esential goods & services
- Needs - essential goods & services
- What influences consumer decisions
- Money
- peer pressure
- fashion trends
- advertising
- personal values
- Impulse buying
- buying things on the spur of the moment without thinking
- often bad buys
- regret - buyers remorse
- regret - buyers remorse
- often bad buys
- buying things on the spur of the moment without thinking
- Money
- Factors to consider when buying a product
- Do I need it
- Money
- Fit for purpose
- Quality
- After sales service
- Guarantee/warranty
- Value
- Durability
- Design
- Safety
- Brand Name
- Environmentally friendly
- Maintenance
- Size & Comfort
- Size & Comfort
- Maintenance
- Environmentally friendly
- Brand Name
- Safety
- Design
- Durability
- Value
- Guarantee/warranty
- After sales service
- Quality
- Fit for purpose
- Money
- Do I need it
- Sources of consumer information
- Magazines
- Internet
- Bill Boards
- Leaflets/Brochures/Posters
- Newspapers
- Word of mouth
- Word of mouth
- Newspapers
- Leaflets/Brochures/Posters
- Bill Boards
- Internet
- Magazines
- Consumer Rights
- the right to choice
- the right to quality
- the right to info
- thr right to redress
- the right safety
- the right safety
- thr right to redress
- the right to info
- the right to quality
- the right to choice
- Consumer Responsibilities
- Be well informed about product
- examine product & services
- Read instructions/labels/warning signs
- shop around for value for money
- shop around for value for money
- Read instructions/labels/warning signs
- examine product & services
- Be well informed about product
- Consumer Law
- Consumers are protected in 3 ways
- Law
- The sale of goods & supply of services act 1980
- Merchantable
quaity
- fit for purpose
- Be as described
- Correspond to samples
- Correspond to samples
- Be as described
- fit for purpose
- Services must be
- done with care
- Carried out by skilled person
- Good quality materials
- Good quality materials
- Carried out by skilled person
- done with care
- Merchantable
quaity
- Consumer information Act 1978
- Info on claims must be true
- Advertisements must be true
- False claims about price of goods are illegal
- False claims about price of goods are illegal
- Advertisements must be true
- Info on claims must be true
- The sale of goods & supply of services act 1980
- Government Organisations
- Voluntary Orgaisations
- Law
- Consumers are protected in 3 ways
- Contract
- When you buy something you enter
into a contract with the shopkeeper
- When you buy something you enter
into a contract with the shopkeeper
- Guarantee
- A promise made to you by the manufacturer of the
goods
- A promise made to you by the manufacturer of the
goods
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