Values, Attitudes and Behaviour

Compliance V Conformity
1. Compliance
  1. external force
  2. result of stimuli, order, instruction
  3. the result of rules, laws, etc
2. Conformity
  1. internal acceptance
    1. may be involuntary or voluntary
  2. no external instruction
    1. internal conscience (voice in head)
  3. Social faciliatation
    1. doing it because others are doing it
Values
1. expression of what is "good", "right"
2. based on underlying beliefs about the world
  1. different for everyone
3. expression of "right conduct"
  1. that we think will lead to preferred outcome
    1. according to our underlying beliefs
4. content and intensity of hierarchy
  1. values can be ranked
    1. Maslow's Hierarchy of Needs
5. Types
  1. terminal
    1. created by long term goals
  2. instrumental
    1. created based on need to fulfil terminal values
Values to Attitudes
1. values provide normative basis for attitude
2. attitudes
  1. evaluative statements that relate to specific preposition
Attitudes to Behaviour
1. Types of Attitudes
  1. Affective component
    1. emotional evaluation
  2. cognitive component
    1. evaluation based on values
  3. behavioural component
    1. behaving certain way based on attitude
Job Satisfaction
1. definition
  1. positive feeling based on evaluation
  2. includes content, pay, promotion, etc
  3. influenced by values
  4. Important attitude influencing employee behaviour
2. impact in the workplace
  1. exit
  2. voice
  3. loyalty
  4. neglect
Values and Culture
1. same values, attitudes and behaviour
  1. can be grouped - culture
2. characteristics
  1. historical
  2. moral force
  3. associated with stability
  4. can be inclusive/exclusive
3. impact of national culture
  1. factors
    1. power distance
    2. individualist/collectivist
    3. quantity/quality
    4. uncertainty avoidance
    5. duration

Next up

Values, Attitudes and Behaviour

Description

Resource summary

Similar

	Created by Sharon Quak over 11 years ago