24669492
Description
Mind Map by Creating Plans, updated more than 1 year ago
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Created by Creating Plans
almost 4 years ago
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Costs of Quality (COQ)
- Quality Control Costs (Costs necessary to
achieve high quality)
- Prevention Costs
- Process of preventing poor
quality from occurring
- Eg - Qulality Planning Costs
- Eg - Qulality Planning Costs
- Process of preventing poor
quality from occurring
- Appraisal Costs
- Costs of measuring and
monitoring quality systems.
- Eg - Quality Inspections
- Eg - Quality Inspections
- Costs of measuring and
monitoring quality systems.
- Prevention Costs
- QUality Failure COsts (Cost consequences
of poor quality)
- Internal Failure Costs
- Discovering poor product quality
before it reaches the customer
- Eg - Cost of Rework of defective items
- Eg - Cost of Rework of defective items
- Discovering poor product quality
before it reaches the customer
- External Failure Costs
- Poor product quality discovered
by the customer
- Eg - Warranty replacement
- Eg - Warranty replacement
- Poor product quality discovered
by the customer
- Internal Failure Costs
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